THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: June 23, 2025 03:21 PM Monday; Rod Welch

Go Pro fixed garage door opener that failed intermittantly, since installed in 2018.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Garage Door Opener Failed Guardian GDOR2B Two Button Garage Door Ope                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2403 -    ..
2404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240501 - Follow up ref SDS 21 0000. ref SDS 20 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240503 - Guardian GDOR2B Two Button Garage Door Remote garage door opener                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240504 - failed. ref SDS 0 DV14  Notified Go Pro who installed the device in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240505 - 2018.  At 2109, Go Pro arrived and made repairs. ref SDS 0 HPIL  Aaron                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240506 - explained continual problems past 7 years closing door with button in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240507 - the garage is the door opener motor vibrated the wood garage door, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240508 - this caused the electrical connection to fail intermittantly.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240509 - Hopefully, he made a more secure connection today.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240510 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240511 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240512 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240513 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240515 -  ..
2406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2408 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240901 - On 170922 0810 Kent with Gopro installed new Skylink Atoms garage door                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240902 - opener. ref SDS 19 KO5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240904 -  ..
240905 - On, 180614 1300 Skylink garage door opener failed, other people were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240906 - opening the garage door. ref SDS 21 017H  Go Pro installed Guardian                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240907 - GDOR2B Two Button Garage Door opener. ref SDS 21 017H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240909 -  ..
240910 - Today, the garage door opener failed to open the door on numerous                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240911 - attempts.  Additionally, the garage light would not work on numerous                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240912 - attempts.  The garage door has failed to open using the electric                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240913 - button in the garage next to the door into the house, for many years.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240914 - Often takes numerous attempts, but eventually opens.  It opens                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
240915 - normally on first attempt using remote control in the car.  Today, the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240916 - garage door would not open at all using the electric button in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240917 - garage.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240919 -             ..
240920 -            [On 250701 0836 Gerry Fernandez said to deduct from rent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240921 -            payment. ref SDS 22 L8HW                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240922 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240924 -  ..
240925 - There is a notice on the wall beneath the Garage Door Opener device.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240926 - It says...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240927 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240928 -        Go Pro Garage Door Repair                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240929 -        888 987 0933                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240930 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240931 -        goprogaragedoorrepair.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240933 -  ..
240934 - Called Go Pro...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240936 -  ..
240937 - Talked to - left message to call back, need emergency service for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240938 - garage door opener that will not open garage.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240940 -  ..
240941 - Send message at online location saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240942 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240943 -        Need emergency service at 1158 St Matthew PL #103, Concord CA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240944 -        94518 - no response when remote control or control in garage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240945 -        is pressed.  Seems like electrical failure.  Light fails to go                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240946 -        on when button is pressed on device in garage.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240948 -  ..
240949 - Got response...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240950 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240951 -        The form was sent successfully.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240952 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240954 -  ..
240955 - Go Pro called back.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240957 -  ..
240958 - Talked to Ashley.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240960 -  ..
240961 - She found a record of prior service at this address, when Go Pro                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240962 - installed a new garage door opener, reported on 180614 1300.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240963 - ref SDS 21 XS9J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240965 -  ..
240966 - Ashley said a mechanic, Aaron, will be on site between 1700 1900.  He                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240967 - will provide a text to notify he will be arriving soon.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240968 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240969 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240971 -  ..
2410 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2412 - 2109                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2413 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241301 - Aaron arrived in Gopro company serevice truck.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241302 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241303 -              http://goprogaragedoorrepair.com/?gclid=COfWqeOdqtYCFUpNfgodanUPlQ                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241305 -                     888 987 0933                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241307 -  ..
241308 - Explained power suddenly failed for both the door opening and closing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241309 - mechanism, and the light.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241311 -  ..
241312 - Reviewed the record of the door opening erratically.  Sometimes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241313 - requires 4 or 5 times pressing the door control button.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241315 -  ..
241316 - Aaron said he will charge minimum $99 for the service visit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241318 -  ..
241319 - Went upstairs to continue working.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241320 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241322 -  ..
2414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2416 - 2123                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2417 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241701 - Aaron called out that he is finished.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241702 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241703 - He found a loose wire in the mechanism and fixed it.  Arron advised                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241704 - the wire pulled loose from a push/pressure connection, likely due to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241705 - vibration from the wood garage door shaking continually, when the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241706 - motor opened and closed the garage door.  Over time this vibration                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241707 - caused the wire pushed through a connection port, to gradually pull                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241708 - out.  This evening it finally completely pulled loose from the port,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241709 - causing both the motor and the light to fail.  Aaron seemed to say he                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241710 - made a more secure electrical connection this evening than was done                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241711 - for orginal installation, which will now yield consistent performance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241712 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241714 -  ..
241715 - Received letter from Go Pro saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241716 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241717 -    1.  Subject:  Rod, hereŚ|s your receipt from Go Pro Garage Doors Inc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241718 -        Date:  2025-06-23, 21:20                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241722 -         ..
241723 -    2.  Go Pro Garage Doors Inc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241724 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241725 -        Hi Rod,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241727 -         ..
241728 -        Thank you for your recent payment. Attached you can find a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241729 -        payment receipt.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241731 -         ..
241732 -        Confirmation # 	33289                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241734 -         ..
241735 -        Amount paid 	$101.97                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241737 -         ..
241738 -        Payment method 	Card ending with 0637                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241739 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241740 -            [On 250701 0836 Gerry Fernandez said to deduct from rent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241741 -            payment. ref SDS 22 L8HW                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241743 -         ..
241744 -        Paid on 	Mon, Jun. 23, 2025                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241746 -         ..
241747 -        Message delivered by Workiz +©2025                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241749 -         ..
241750 -        Please don't reply to this email, as we are unable to respond                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241751 -        from this email address.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241753 -         ..
241754 -        Attachments:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241756 -         ..
241757 -        Receipt - Rod Welch Mon Jun 23, 2025.pdf	297 KB                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241759 -  ..
241760 - Aaron's attached receipt says....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241761 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241762 -        Minimum Service Call                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241763 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241764 -        Minimum Service Call/Trip Charge.  Checked all wire                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
241765 -        connections, reconnected any weak contact points.  Power wire                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241766 -        for wall button not making good connection pressed power wire                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241767 -        back in to make good contact.  Solid one piece door vibrating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241768 -        motor.  Customer states intermittent failure for past 7 years.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241769 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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