CONTACTS
SUBJECTS
Comcast Service Failed Telephone Television Internet Called Comcast
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 5 0000, ref SDS 1 0000.
230502 -
230503 - Comcast service for telephone, internet and television failed last
230504 - night OA 0130. ref SDS 0 TE5I Tried to reset the modem using prior
230505 - practice, but this failed. ref SDS 0 B69O Called Comcast. Elsa said
230506 - Comcast has system-wide service outage. They expect service will be
230507 - restored OA 1400. ref SDS 0 MG4M
230508 -
230509 -
230510 -
230511 -
230512 -
230513 -
230515 - ..
2306 -
2307 -
2308 - Progress
2309 -
230901 - This morning about 0130, noticed various system lights flashing.
230902 -
230903 - Investigation found modem lights mostly out, indicating nothing being
230904 - transmitted.
230906 - ..
230907 - Comcast Internet, email and telephone service are out of service.
230909 - ..
230910 - Also found c22 rebotted, indicating power outage. At the time I
230911 - investigated, power was restored.
230913 - ..
230914 - However, Comcast services were still out, so went to sleep.
230915 -
230916 -
230918 - ..
2310 -
2311 -
2312 - 0744
2313 -
231301 - Comcast services still out. Lights on modem not lit up.
231302 -
231303 - On 130727 1844 received Arris TM822G TouchstoneŽ DOCSIS 3.0 8x4
231304 - Ultra-High Speed Modem, ref SDS 4 FU7L, on Amazon order
231305 - 104-3948262-6593861 purchased on 130715 0103. ref SDS 2 526K
231307 - ..
231308 - Maybe we need a new modem.
231310 - ..
231311 - On 170310 0152 while working on c21, there was suddenly no access to
231312 - Internet. ref SDS 5 0V5O This was similar to prior failed Internet
231313 - access on 100922 1951. ref SDS 1 0V5O
231315 - ..
231316 - At that time on 170310, applied Comcast guidance for restoring
231317 - service. ref SDS 5 JR84
231319 - ..
231320 - This didn't work.
231321 -
231323 - ..
2314 -
2315 -
2316 - 0902
2317 -
231701 - Called Comcast....
231702 -
231703 - 800 266-2278
231705 - ..
231706 - Talked to Elsa.
231708 - ..
231709 - She says there is a service outage in this area. Service is expected
231710 - to be restored OA 1400.
231712 - ..
231713 - While we talked the lights on the modem flashed, possibly indicating
231714 - work in progress.
231716 - ..
231717 - Elsa said someone will call the modem line later today with update on
231718 - restoring service.
231719 -
231720 -
231722 - ..
2318 -
2319 -
2320 - 1532
2321 -
232101 - Drove past construction on Treat West of Cuneo. Looks like
232102 - electrical cables have been transferred to a new pole.
232104 - ..
232105 - At home, Internet service isnot yet restored.
232107 - ..
232108 - Called Comcast again.
232110 - ..
232111 - Recorded message says Comcast service will be restored OA 1730.
232112 -
232113 -
232115 - ..
2322 -
2323 -
2324 - 1701
2325 -
232501 - More lights are now lit on modem, indicating Comcast is restoring
232502 - service for television, telephone, and Internet.
232503 -
232504 - Telephone now gives a busy signal.
232505 - Internet displays Google Chrome browser, but still does
232506 - not access Internet.
232508 - ..
232509 - Actually, nothing works yet, so restoring service is still in
232510 - progress.
232511 -
232513 - ..
2326 -
2327 -
2328 - 1729
2329 -
232901 - Various modem lights are flashing irregularly, indicating system
232902 - testing.
232903 -
232904 -
232905 -
232907 - ..
2330 -
2331 -
2332 - 1732
2333 -
233301 - Internet back online.
233302 -
233303 -
233304 -
233305 -
233306 -
233307 -
2334 -