CONTACTS
SUBJECTS
C22 Amazon Receive Order 114-8330941-2081843 $356 Samsung Pro 950 M.
2203 -
2203 - ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 32 0000. ref SDS 31 0000.
220502 -
220503 -
220504 -
220505 -
220506 - [On 160324 1118 Asus notified Intel reviewing temperature
220507 - differential problem - processor #1 cool, #2 very hot.
220508 - ref SDS 33 YS64
220510 - ..
220511 - [On 160328 1932 letter from Intel asks if further
220512 - assistance is need on case #00338104. ref SDS 34 SX3F
220513 -
220514 -
220515 -
220516 -
220518 - ..
2206 -
2207 -
2208 - Background
2209 -
220901 - On 160310, report c22 overheating problem. ref SDS 27 6L4N
220902 -
220903 - Examples are listed in the same record. ref SDS 27 GB4M
220905 - ..
220906 - Installed Windows 10 Enterprise on 160308, and immediately suffered
220907 - performance problems with overheatig.
220909 - ..
220910 - Have notified Microsoft, but no response so far.
220912 - ..
220913 - Have contacted Asus, and was notified they are reviewing the problem,
220914 - reported on 160322 1418, ref SDS 31 DQ5J
220916 - ..
220917 - Asus support seems like an appropriate line of inquiry, since Intel
220918 - processors are installed in Asus Z10PE-D8 WS motherboard.
220920 - ..
220921 - On 160322 contacted Intel support for server processors without
220922 - success. ref SDS 32 U46F
220923 -
220924 -
220925 -
220927 - ..
2210 -
2211 -
2212 - Progress
2213 -
221301 - This morning made another contact with Intel support, following up
221302 - prior work that was unsuccessful, reported on 160322 2001. ref SDS 32
221303 - OA4K
221305 - ..
221306 - Tried Intel online chat service...
221307 -
221308 -
221309 - http://www.intel.com/content/www/us/en/support/contact-support.html
221311 - ..
221312 - Chatting with Warner.
221314 - ..
221315 - Ticket #................. 00338104
221317 - ..
221318 - Explained temperature problems reported on 160310 1207. ref SDS 27
221319 - 6L4N
221320 -
221321 - [On 160328 1932 letter from Intel asks if further
221322 - assistance is need on case #00338104. ref SDS 34 SX3F
221324 - ..
221325 - Warner asked...
221326 -
221327 - Temperature of processors shown in the BIOS.
221329 - ..
221330 - Submitted...
221331 -
221332 - Have to end chat session to shut down and open BIOS to get BIOS
221333 - temperatures.
221334 -
221336 - ..
221337 - Warner asked...
221338 -
221339 - May I have the board model and RAM part number please, the part
221340 - number is a combination of numbers and letters on the RAM module
221341 - itself or proof of purchase (invoice)
221343 - ..
221344 - Submitted...
221345 -
221346 - Motherboard - Asus Z10PE-D8 WS, RAM part # not sure, but
221347 - procurement describes RAM as "Kingston Value RAM KVR21R15D4/16
221348 - 16GB 2133MHz DDR4"
221349 -
221350 - There is a total of 128GB memory in c22.
221352 - ..
221353 - My threshold question is - c22 ran for 6 months without problems
221354 - using Windows 7 Ultimate 64-bit. Windows 10 Enterprise LTSB was
221355 - installed on 160308, in order to use NVMe device driver for Intel
221356 - 750 NVMe PCIe 1.2TB SSD and Samsung 950 Pro M.2 NVMe SSD. After
221357 - switching to Windows 10, temperature problem occurred. Is there
221358 - any history at Intel that Windows 10 Enterprise has compatibility
221359 - issues with dual processor E5-2690ve system?
221361 - ..
221362 - Warner said...
221363 -
221364 - No
221365 -
221366 - but you may run the next Intel utility
221368 - ..
221369 - Submitted...
221370 -
221371 - What Intel utility?
221372 -
221374 - ..
221375 - Warner said...
221376 -
221377 - Intel Processor Diagnostic Tool (IPDT)
221379 - ..
221380 - He provided a download site, that yielded...
221381 -
221382 - G:\00\intel\e5-2690v3_diagnostic_utility\IPDT_Installer_3.0.0.25.W_x86_3.0.0.25.W.MP_x64.exe
221383 -
221384 - [On 160324 1118 Asus notified Intel reviewing temperature
221385 - differential problem - processor #1 cool, #2 very hot.
221386 - ref SDS 33 YS64
221388 - ..
221389 - Warner requested BIOS version.
221391 - ..
221392 - Submitted...
221393 -
221394 - BIOS version 3101 dated 151104.
221396 - ..
221397 - Warner says...
221398 -
221399 - ASUS has a newer BIOS for the motherboard... 3204 dated 151208...
221400 -
221401 - http://www.asus.com/us/supportonly/Z10PE-D8%20WS/HelpDesk_Download/
221403 - ..
221404 - Click on BIOS.
221406 - ..
221407 - Submitted...
221408 -
221409 - So, should we stand down while I do this. Work plan is: get BIOS
221410 - update 3204; install it, run Intel diagnostic utility. How do I
221411 - submit results?
221413 - ..
221414 - Warner said...
221415 -
221416 - Update BIOS, and run Intel diagnostic check, per above. ref SDS 0
221417 - QG3K
221419 - ..
221420 - Notify Intel of results in another chat session, citing this ticket
221421 - number, per above. ref SDS 0 ST9G
221422 -
221424 - ..
2215 -
2216 -
2217 - 0943
2218 -
221801 - Completed BIOS download at...
221802 -
221803 - G:\00\c22\bios_update\Z10PE-D8-WS-ASUS-3204
221805 - ..
221806 - Copied to USB flash drive.
221808 - ..
221809 - Shut down.
221811 - ..
221812 - Flashed BIOS using dedicated USB port on I/O panel.
221814 - ..
221815 - BIOS now shows...
221816 -
221817 - BIOS version 3204 dated 151208.
221818 -
221819 - [On 160330 0839 on 160330 Intel letter from Warner requests
221820 - submission of c22 sysinfo showing current BIOS version.
221821 - ref SDS 36 7X52
221822 -
221823 -
221824 -
221826 - ..
2219 -
2220 -
2221 - 1033
2222 -
222201 - Booted system...
222202 -
222203 - Opened BIOS.
222204 -
222205 - Temperatures............ CPU #1 CPU #2
222206 -
222207 - 38c 53c
222209 - ..
222210 - [...below on 160323 0837 at 1034 Intel IPDT64 diagnostic
222211 - utility reports 14 degree differential between processor #1
222212 - and #2. ref SDS 0 TX8L
222213 -
222214 -
222216 - ..
2223 -
2224 -
2225 - 1034
2226 -
222601 - Back online.
222602 -
222603 - Speccy reports...
222604 -
222605 - BIOS
222606 - Brand...... American Megatrends Inc (AMI)
222607 - Version.... 3204
222608 - Date....... 2015-12-18
222609 -
222611 - ..
222612 - Installed new Intel utility stored
222613 -
222614 - G:\00\intel\e5-2690v3_diagnostic_utility\IPDT_Installer_3.0.0.25.W_x86_3.0.0.25.W.MP_x64.exe
222616 - ..
222617 - Intel Processor Diagnostic Tool (IPDT)
222618 - Version 3.0.0.25.W.MP 64 Bit
222619 - (ITDT64)
222621 - ..
222622 - Got message program did not run correctly, and to run "Compatibility"
222623 - to resolve the problem.
222625 - ..
222626 - Ran "compatibility" mode.
222627 -
222628 - Welcome to the InstallShield Wizard for Intel Processor
222629 - Diagnostic Tool 64 bit. (ITDT64)
222631 - ..
222632 - Program IPDT installed to...
222633 -
222634 - C:\Program Files\Intel Corporation\Intel Processor Diagnostic Tool 64bit\
222635 -
222637 - ..
222638 - Message...
222639 -
222640 - The InstallShield Wizard has successfully installed Intel
222641 - Processor Diganostic Tool 64bit. Click Finish to exit the
222642 - wizard.
222644 - ..
222645 - Launch the program.
222646 -
222648 - ..
222649 - Got another message...
222650 -
222651 - Sample Production Bit Checker (SPBC) is an additional
222652 - application that Intel Processor Diagnostic Tool uses to test
222653 - if your Intel Processor is an Engineering/Qualification Sample
222654 - processor.
222656 - ..
222657 - For more information see here:
222658 -
222659 - http://www.intel.com/content/www/us/en/support/processors/000005719.html
222661 - ..
222662 - Selected...
222663 -
222664 - Yes, to install the diagnostic utility.
222665 -
222667 - ..
222668 - Ran Intel Processor Diagnostic Tool (IPDT) test utility.
222670 - ..
222671 - Intel test report presents initial results for 2 processors...
222672 -
222673 - CPU #1 temp............... 71 degrees below max
222674 - CPU #2 temp............... 57 degrees below max
222676 - ..
222677 - IPDT64 test results for each new run are stored at...
222678 -
222679 - C:\Program Files\Intel Corporation\Intel Processor Diagnostic Tool 64bit\
222681 - ..
222682 - What is significance of 14 degree below max differential?
222684 - ..
222685 - This 14 degree differential between "below max" temperatures for
222686 - processors #1 and #2, aligns with BIOS temperature 15 degree
222687 - differential, per above. ref SDS 0 2S6H
222689 - ..
222690 - Fans RPM began increasing. About 30% into CPU test case began
222691 - vibrating from rising fan RPMs, indicating processor sensors
222692 - and/or motherboard sensors, possibly with OS control, increased
222693 - fan RPM because processor is overheating.
222695 - ..
222696 - Everything passed.
222697 -
222698 - C:\Program Files\Intel Corporation\Intel Processor Diagnostic Tool 64bit\TESTRESULTS.TXT
222700 - ..
222701 - CPU load test temperature all better than 60 degrees below
222702 - max.
222704 - ..
222705 - Intel does not report any actual temperatures.
222706 -
222707 - [On 160329 1120 another failed with Intel Processor
222708 - Diagnostic Tool, indicating erratic results with some test
222709 - runs reporting 60 below max, and others reporting one or
222710 - both processors are 60 degrees hotter doing same test.
222711 - ref SDS 35 SX3F
222713 - ..
222714 - What is the "maximum" temperature that Intel tests are below?
222716 - ..
222717 - Found source on the Internet showing E5-2690v3 max temp = 89.9 (say
222718 - 90) degrees centigrade...
222719 -
222720 - Intel Xeon E5-2699 v3 vs E5-2690 v3
222721 -
222722 - http://cpuboss.com/cpus/Intel-Xeon-E5-2699-v3-vs-Intel-Xeon-E5-2690-v3
222724 - ..
222725 - Temperature is listed about 50% through the file.
222726 -
222728 - ..
222729 - What are actual temperatures recorded by Intel test that show they
222730 - are "below max"?
222732 - ..
222733 - What temperature represents danger to Xeon E5-2690v3 operations? The
222734 - test report seems to say 1 degree below max. Does this show c22 can
222735 - tolerate much higher loads?
222737 - ..
222738 - Why do fan RPMs increase to the point of vibrating, if the
222739 - temperatures are all below 30 degrees, i.e., 60 degrees below max (90
222740 - degrees).
222742 - ..
222743 - With temperatures below 30, why do fans need to spin at all?
222745 - ..
222746 - What controls fan speed?
222748 - ..
222749 - Could temperature sensors be defective signaling the fan controller on
222750 - the motherboard? Could the controller be defective signalling the
222751 - fans to increase RPMs unnecessarily? Is this another Asus BIOS issue?
222753 - ..
222754 - Research found article...
222755 -
222756 - CPU fan running at full speed in Windows 10
222757 -
222758 - http://www.tenforums.com/performance-maintenance/13547-cpu-fan-running-full-speed-windows-10-a.html
222759 -
222760 - The speed of the CPU fan is controlled not by Windows but by
222761 - the controller on the motherboard and is based on the
222762 - temperature of the CPU.
222764 - ..
222765 - Processors must signal the motherboard controller of current
222766 - temperatures, and the controller increases fan speed to cool
222767 - overheated processors.
222769 - ..
222770 - Is the motherboard controller broke?
222772 - ..
222773 - Is the CPU sensor defective sending inaccurate temperature
222774 - data to the controller?
222776 - ..
222777 - Are the fans defective, substandard for xeon systems, if they vibrate
222778 - while xeon performs within design criteria?
222780 - ..
222781 - Intel's processor diagnostic utility presents no variable guage
222782 - correlating temperatures with cpu diagnostics.
222784 - ..
222785 - Is there a utility available that shows temperature in relation to
222786 - processor use and frequency?
222788 - ..
222789 - Core Temp reported temperatures dangerously above 90 degrees
222790 - and half cores went to 100 - program flashed to stop test.
222792 - ..
222793 - This record indicates Core Temp system monitoring results are not
222794 - reliable for c22 with Intel Xeon E5-2690v3 dual processors.
222796 - ..
222797 - Does Intel offer software, like IPDT....W.MP_x64.exe, that customers
222798 - can use to monitor performance and temperature during routine work,
222799 - like Core Temp?
222800 -
222801 - PCH Test
222802 -
222803 - 1 device connected to PCI Express Port 1
222804 -
222805 - 1 : Samsung NVMe Controller
222807 - ..
222808 - No device connected to PCI Experss Port 2
222810 - ..
222811 - Why is there no listing of Intel 750 NVMe PCIe 1.2TB SSD installed on
222812 - PCI Express Port 1?
222813 -
222814 -
222815 -
222817 - ..
2229 -
2230 -
2231 - 2150
2232 -
223201 - Called and talked to Morris. He is already home from teaching at SJS.
223202 -
223203 - Discussed the record today, of conflicting evidence on high
223204 - temperatures for processor #2 on c22 with Windows 10 Enterprise
223205 - installed on 160308, using the Samsung 950 Pro M.2 NVMe 512GB SSD.
223206 - Recalled this did not occur with Windows 7 installed in c22 from
223207 - inception on 150724, using the Plextor M.2 SSD.
223209 - ..
223210 - Morris suggested switching M.2 SSDs to test temperatures with Windows
223211 - 7 compared to Windows 10.
223213 - ..
223214 - Called Morris back and discussed further conflict between Intel
223215 - IPDT64 showing both processors 60 degrees below max, and increased
223216 - fan speed that vibrates the entire case, per above.
223218 - ..
223219 - Broadwater dam suffered fan vibration in 1989. When the hydro
223220 - electric generators were finally powered up, they vibrated so much the
223221 - entire concrete structure shook, and the noise was so loud required
223222 - ear protection go down into the facility. The generators had to be
223223 - removed and rebalanced, and collateral damage repaired, with cost over
223224 - $2M, see the report on 911010 1511. ref SDS 1 0001 The contractor
223225 - explained excessive vibration resulted from trying a new idea with a
223226 - bad design. ref SDS 2 3088
223227 -
223228 -
223229 -
223231 - ..
2233 -
2234 -
2235 - 2215
2236 -
223601 - Powered off c22.
223602 -
223603 - Replaced Samsung 950 Pro M.2 NVMe 512GB SSD that has Windows 10
223604 - Enterprise LTSB installed, with Plextor M.2 256GB SSD that has Windows
223605 - 7 installed.
223607 - ..
223608 - Powered up c22 to run Windows 7 on Plextor M.2 SSD.
223610 - ..
223611 - Had to reassign all the drive letters, because Windows 10 Enterprise
223612 - changed them. Windows 7 changed them again. Now they are restored
223613 - and working normally with everything in its place.
223614 -
223615 -
223616 -
223618 - ..
2237 -
2238 -
2239 - 0020
2240 -
224001 - Have now restored Plextor M.2 256GB and am running Windows 7 again on
224002 - c22.
224004 - ..
224005 - Core Temp is running and showing both processors in mid-high 30s.
224006 - This is unusual, because processor #1 is normally in low-mid 20s,
224007 - about 10 lower than processor #2, doing minimal work, like writing up
224008 - the record.
224009 -
224011 - ..
2241 -
2242 -
2243 - 0026
2244 -
224401 - Processor #2 temp has increased to low 40s.
224402 -
224404 - ..
2245 -
2246 -
2247 - 0032
2248 -
224801 - Processor #2 high 20s low 30s.
224802 - Processor #1 mid - high 20s
224804 - ..
224805 - Temperatures are actually pretty close.
224806 -
224807 -
224809 - ..
2249 -
2250 -
2251 - 0039
2252 -
225201 - Now with Windows 7 - Started Passmark Performance Test, and before
225202 - launching the test, noticed that current temperatures on processor #2
225203 - did not immediately increase 20 degrees into the 50s, as occurs with
225204 - Windows 10 Enterprise installed on Samsung 950 Pro NVMe M.2 512 GB
225205 - SSD.
225207 - ..
225208 - Had to launch SDS, and this took 36 seconds, another "miracle" similar
225209 - to launch times after re-installing Windows 7 on 150812, and on
225210 - 160211. ref SDS 10 C56J
225211 -
225212 - [On 160404 0728 improved SDS launch to 28 seconds
225213 - consistently in Windows 7 Ultimate with DOS cmd.exe
225214 - settings Command History buffers size = 230 and buffers
225215 - number = 30. This record indicates that within days of
225216 - installing Windows 7 and Windows 10 something changes
225217 - properties of DOS cmd.exe Command History buffers size = 50
225218 - and buffers number =4 ref SDS 37 XM7M
225220 - ..
225221 - Passmark Performance test was much better with Windows 7 Ultimate
225222 - 64-bit. Fans RPM increased only slightly and with no vibration -
225223 - very quiet, rather than very noisy with Windows 10 Enterprise LTSB.
225224 -
225225 -
225226 -
225227 -
225228 -
225229 -
225230 -
225231 -
225232 -
225233 -
225234 -
225235 -
225236 -
2253 -