CONTACTS
SUBJECTS
Stinson Lite Shoes Size 10.5 Purchase 4 Pair Running Warehouse Invoi
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 76 TL6P, ref SDS 74 TL6P.
230502 -
230503 -
230504 -
230505 -
230506 -
230508 - ..
2306 -
2307 -
2308 - Background
2309 -
230901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
230902 - ref SDS 40 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 40
230903 - N69M
230905 - ..
230906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
230907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
230908 - metatrsalgia but worse from severe blisters because shoe heels slipped
230909 - entire route. ref SDS 3 8F5J
230911 - ..
230912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
230913 - went back to Fleet Feet and requested possible remedies. ref SDS 41
230914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
230915 - Trail shoes. ref SDS 41 LE7M
230917 - ..
230918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
230919 - Stinson Trail shoes, ref SDS 42 915F, purchased only a month ago on
230920 - 140726, ref SDS 41 LE7M, because heel lining has worn out after 25% of
230921 - design life, hiking 145 miles in 17 hikes over 32 days, shown in case
230922 - study on 140828 1203. ref SDS 42 OZ5H
230924 - ..
230925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
230926 - Repair to fix failed heel lining. ref SDS 43 XN5F
230928 - ..
230929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
230930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
230931 - Trail shoes, reported in the record on 140903 1330. ref SDS 47 OM6O
230932 - Kathie suggested contacting Hoka directly to get the product
230933 - specification. ref SDS 48 GY9M,
230935 - ..
230936 - On 140905 2103 letter to Hoka requests product specification for
230937 - material to repair heel lining in Hoka Stinson Trail shoes.
230938 - ref SDS 49 QE5I
230940 - ..
230941 - On 140906 1413 letter from Hoka submits information that is
230942 - insufficient to buy material for repairing failed heel lining on Hoka
230943 - Stinson Trail shoes, ref SDS 50 QE5I, which was requested in the
230944 - letter to Hoka yesterday on 140905 2103. ref SDS 49 DT8N
230946 - ..
230947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 50
230948 - EU5I Amber said her supervisor suggested file warranty claim replace
230949 - Hoka shoes, since they wore out in only a month use making 17 hikes
230950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
230951 - year. ref SDS 50 HU7H
230953 - ..
230954 - On 141002 0752 shipped for replacement via UPS tracking #
230955 - 1ZW2119W0391834696 the 1st pair Hoka Stinson Trail shoes under RMA
230956 - RA01605651_RCEX claim that shoe linings failed after 1 month, 11
230957 - months less that 12 month warranty. ref SDS 57 ZN5G
230959 - ..
230960 - On 141010 1602 called and talked to Dimitri; he advised that Hoka
230961 - received the shoes under RMA # RA01605651_RCEX on 141006; customer can
230962 - expect to receive response to claim within 10 days or about on 141016.
230963 - ref SDS 58 XN5F
230965 - ..
230966 - On 141021 1741 Hoka approved warranty claim awarded credit $174 to buy
230967 - shoes to replace failed Hoka Stinson Trail shoes heel linings.
230968 - ref SDS 59 XN5F
230970 - ..
230971 - On 141026 1617 ordered Hoka Stinson Lite shoes to replace 1st pair
230972 - Hoka Stinson Trail shoes that failed, explained in the claim filed on
230973 - 141002 0752. ref SDS 57 ZN5G
230975 - ..
230976 - On 141029 Hoka issued another credit #6035710238690051047 in the
230977 - amount of $174.40 to buy another pair of Hoka Stinson shoes.
230978 - ref SDS 64 XN5F
230980 - ..
230981 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes grey to
230982 - replace 1st pair Hoka Stinson Trail shoes. ref SDS 65 XN5F
230984 - ..
230985 - On 141030 2329 ordered 2nd pair Hoka Stinson Lite shoes using credit
230986 - offered by Hoka. ref SDS 66 0001
230988 - ..
230989 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes blue to
230990 - replace defective Hoka Stinson Trail shoes. ref SDS 67 XN5F
230992 - ..
230993 - On 141219 0752 shipped for replacement via UPS tracking #
230994 - 1ZW2119W0300709484 the 2nd and 3rd pair Hoka Stinson Trail shoes under
230995 - RMA # RA01803083_RCEX and # RA01803130_RCEX claim that shoe linings
230996 - failed after 1 month, 11 months less that 12 month warranty.
230997 - ref SDS 68 JF6G
230999 - ..
231000 - On 141226 0753 Hoka approved warranty claim awarded credit $348.80 to
231001 - buy shoes to replace failed Hoka Stinson Trail shoes heel linings.
231002 - ref SDS 69 XN5F
231004 - ..
231005 - On 150102 1708 received another 2 pair Hoka Stinson Lite shoes.
231006 - ref SDS 70 B85H
231008 - ..
231009 - On 150719 0826 existing 4 pair Stinson Lite shoes have work out after
231010 - about 570 miles each. ref SDS 71 XN5F Ordered 2 pair Stinson Lite
231011 - shoes to replace shoes that are worn out. ref SDS 71 PM4H Ordered
231012 - another 2 pair Stinson 3 shoes that is a new design that replaces
231013 - Stinson Lite. ref SDS 71 G18O Called back and was notified that Hoka
231014 - warranty is for 1 year, so cancelled both orders. ref SDS 71 TX60
231015 - Considered filing claim to get 4 new pair of shoes. ref SDS 71 H66H
231016 - Finally ordered 1 pair Hoka Stinson 3 shoes. ref SDS 71 OW8N
231018 - ..
231019 - On 150722 1011 coordinated with UPS to meet delivery truck a common
231020 - point to expedite delivery of Hoka shoes. ref SDS 73 XN5F Received
231021 - Hoka Stinson 3 shoes size 10 and discovered substantially narrower
231022 - than Hoka Stinson Lite size 10, which increases feet injuries during
231023 - extended encurance exericse hiking 11 miles per day that raises HDL to
231024 - regress athersclerosis plaques. ref SDS 73 L95N Called Hoka and
231025 - Nathanial recommended exchanging for Hoka Constant at equal to Hoka
231026 - Stinson 3 in cushioning, but with wider toe line. ref SDS 73 G46L
231028 - ..
231029 - On 150724 0921 returned Hoka Stinson 3 shoes size 10 because too
231030 - narrow. ref SDS 74 XN5F Received Hoka Constant shoes size 9.5; they
231031 - are wider, but have numerous problems. ref SDS 74 XX8F Called Hoka to
231032 - exchange these shoes. ref SDS 74 G46L Purchased 1 pair pair Stinson
231033 - Lite size 10.5. ref SDS 74 M566 Hoka suggested contacting Running
231034 - Warehouse to buy more Hoka Stinson Lite shoes that have proven
231035 - effective hiking 2300 miles the past 8 months. ref SDS 74 TL5K Bought
231036 - 4 pair Hoka Stinson Lite shoes size 10.5 in the amount of $472.
231037 - ref SDS 74 OR5T
231039 - ..
231040 - On 150724 ordered 4 pair Hoka Stinson Lite size 10.5 to ensure supply
231041 - of shoes that work well for extended endurance exercise hiking 11
231042 - miles per day, recommended by Selena at Hoka, per above. ref SDS 74
231043 - 9T5O In 6 Work plan at that time was in October Hoka represented
231044 - that variable width Stinson 3 shoes will be available from Hoka, will
231045 - try Hoka Stinson 3 with wider toe line, per guidance from Selena,
231046 - above. ref SDS 74 ZE3G This has not proven correct. Hoka Stinson 3
231047 - shoes are still available in only 1 width.
231049 - ..
231050 - O 160208 1602 called Running Warehouse, talked Mikela; ordered 1 pair
231051 - Hoka Stinson 3 size 10.5 for $106, ref SDS 76 054I; and ordered 1 pair
231052 - Bondi 4 size 10.5. ref SDS 76 H73K
231053 -
231054 -
231056 - ..
2311 -
2312 -
2313 - Progress
2314 -
231401 - Running Warehouse Purchase 4 Pair Stinson 3 Size 10.5
231402 - Stinson 3 Size 10.5 Purchase 4 Pair Running Warehouse
231403 -
231404 - Today, received 1 pair Hoka Stinson 3 shoes, and 1 pair Hoka Bondi
231405 - shoes from Running Warehouse ordered from Mikela on 160208 1206.
231406 - ref SDS 76 LX7J
231408 - ..
231409 - Tried both pair shoes on and they feel like they might work.
231410 -
231411 - [On 160420, right knee MCL tear healed enough to try hike;
231412 - wearing new Hoka Stinson 3 shoes caused severe blister
231413 - right foot heel Achilles tendon, reported in case study
231414 - 140101 0600 ref SDS 10 SVVU
231416 - ..
231417 - [On 160510 trying hike wearking new Hoka Stinson 3 shoes
231418 - caused severe blister left foot heel Achilles tendon,
231419 - reported in case study on 140101 0600, ref SDS 11 144L
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