CONTACTS
0201 - United Parcel Service (UPS) Center
020101 -
020102 - Customer Support
SUBJECTS
Stinson 3 Shoes Size 10.5 Purchase 1 Pair Hoka Order #11799978 $174
1803 -
1803 - ..
1804 - Summary/Objective
1805 -
180501 - Follow up ref SDS 72 0001, ref SDS 72 0000. ref SDS 71 0000.
180502 -
180503 -
180504 -
180505 - [On 160210 1713 received both pair shows on order #3218507.
180506 - ref SDS 74 4S9F
180507 -
180508 - [On 160420, right knee MCL tear healed enough to try hike;
180509 - wearing new Hoka Stinson 3 shoes caused severe blister
180510 - right foot heel Achilles tondon, reported in case study
180511 - 140101 0600 ref SDS 10 SVVU
180513 - ..
180514 - [On 160510 trying hike wearking new Hoka Stinson 3 shoes
180515 - caused severe blister left foot heel Achilles tendon,
180516 - reported in case study on 140101 0600, ref SDS 10 144L
180517 -
180518 -
180519 -
180521 - ..
1806 -
1807 -
1808 - Background
1809 -
180901 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
180902 - ref SDS 39 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 39
180903 - N69M
180905 - ..
180906 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
180907 - could not finish 11 mile route, ref SDS 3 ZH4O, feet hurt badly from
180908 - metatrsalgia but worse from severe blisters because shoe heels slipped
180909 - entire route. ref SDS 3 8F5J
180911 - ..
180912 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
180913 - went back to Fleet Feet and requested possible remedies. ref SDS 40
180914 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
180915 - Trail shoes. ref SDS 40 LE7M
180917 - ..
180918 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
180919 - Stinson Trail shoes, ref SDS 41 915F, purchased only a month ago on
180920 - 140726, ref SDS 40 LE7M, because heel lining has worn out after 25% of
180921 - design life, hiking 145 miles in 17 hikes over 32 days, shown in case
180922 - study on 140828 1203. ref SDS 41 OZ5H
180924 - ..
180925 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
180926 - Repair to fix failed heel lining. ref SDS 42 XN5F
180928 - ..
180929 - On 140905 1058 called Fleet Feet and discussed with Kathie, visiting
180930 - Joann's Fabrics for material to replace heel linings in Hoka Stinson
180931 - Trail shoes, reported in the record on 140903 1330. ref SDS 46 OM6O
180932 - Kathie suggested contacting Hoka directly to get the product
180933 - specification. ref SDS 47 GY9M,
180935 - ..
180936 - On 140905 2103 letter to Hoka requests product specification for
180937 - material to repair heel lining in Hoka Stinson Trail shoes.
180938 - ref SDS 48 QE5I
180940 - ..
180941 - On 140906 1413 letter from Hoka submits information that is
180942 - insufficient to buy material for repairing failed heel lining on Hoka
180943 - Stinson Trail shoes, ref SDS 49 QE5I, which was requested in the
180944 - letter to Hoka yesterday on 140905 2103. ref SDS 48 DT8N
180946 - ..
180947 - On 140906 1413 at 1425 called Hoka and talked to Amber. ref SDS 49
180948 - EU5I Amber said her supervisor suggested file warranty claim replace
180949 - Hoka shoes, since they wore out in only a month use making 17 hikes
180950 - and only 145 miles. Ambe said that Hoka warrants their shoes for 1
180951 - year. ref SDS 49 HU7H
180953 - ..
180954 - On 141002 0752 shipped for replacement via UPS tracking #
180955 - 1ZW2119W0391834696 the 1st pair Hoka Stinson Trail shoes under RMA
180956 - RA01605651_RCEX claim that shoe linings failed after 1 month, 11
180957 - months less that 12 month warranty. ref SDS 56 ZN5G
180959 - ..
180960 - On 141010 1602 called and talked to Dimitri; he advised that Hoka
180961 - received the shoes under RMA # RA01605651_RCEX on 141006; customer can
180962 - expect to receive response to claim within 10 days or about on 141016.
180963 - ref SDS 57 XN5F
180965 - ..
180966 - On 141021 1741 Hoka approved warranty claim awarded credit $174 to buy
180967 - shoes to replace failed Hoka Stinson Trail shoes heel linings.
180968 - ref SDS 58 XN5F
180970 - ..
180971 - On 141026 1617 ordered Hoka Stinson Lite shoes to replace 1st pair
180972 - Hoka Stinson Trail shoes that failed, explained in the claim filed on
180973 - 141002 0752. ref SDS 56 ZN5G
180975 - ..
180976 - On 141029 Hoka issued another credit #6035710238690051047 in the
180977 - amount of $174.40 to buy another pair of Hoka Stinson shoes.
180978 - ref SDS 63 XN5F
180980 - ..
180981 - On 141029 1627 received 1st pair Hoka Stinson Lite shoes grey to
180982 - replace 1st pair Hoka Stinson Trail shoes. ref SDS 64 XN5F
180984 - ..
180985 - On 141030 2329 ordered 2nd pair Hoka Stinson Lite shoes using credit
180986 - offered by Hoka. ref SDS 65 0001
180988 - ..
180989 - On 141104 1624 received 2nd pair Hoka Stinson Lite shoes blue to
180990 - replace defective Hoka Stinson Trail shoes. ref SDS 66 XN5F
180992 - ..
180993 - On 141219 0752 shipped for replacement via UPS tracking #
180994 - 1ZW2119W0300709484 the 2nd and 3rd pair Hoka Stinson Trail shoes under
180995 - RMA # RA01803083_RCEX and # RA01803130_RCEX claim that shoe linings
180996 - failed after 1 month, 11 months less that 12 month warranty.
180997 - ref SDS 67 JF6G
180999 - ..
181000 - On 141226 0753 Hoka approved warranty claim awarded credit $348.80 to
181001 - buy shoes to replace failed Hoka Stinson Trail shoes heel linings.
181002 - ref SDS 68 XN5F
181004 - ..
181005 - On 150102 1708 received another 2 pair Hoka Stinson Lite shoes.
181006 - ref SDS 69 B85H
181008 - ..
181009 - On 150719 0826 existing 4 pair Stinson Lite shoes have worn out after
181010 - about 570 miles each. ref SDS 70 XN5F Ordered 2 pair Stinson Lite
181011 - shoes to replace shoes that are worn out. ref SDS 70 PM4H Ordered
181012 - another 2 pair Stinson 3 shoes that is a new design that replaces
181013 - Stinson Lite. ref SDS 70 G18O Called back and was notified that Hoka
181014 - warranty is for 1 year, so cancelled both orders. ref SDS 70 TX60
181015 - Considered filing claim to get 4 new pair of shoes. ref SDS 70 H66H
181016 - Finally ordered 1 pair Hoka Stinson 3 shoes. ref SDS 70 OW8N
181018 - ..
181019 - On 150722 1011 coordinated with UPS to meet delivery truck a common
181020 - point to expedite delivery of Hoka shoes. ref SDS 71 XN5F Received
181021 - Hoka Stinson 3 shoes size 10 and discovered substantially narrower
181022 - than Hoka Stinson Lite size 10, which increases feet injuries during
181023 - extended encurance exericse hiking 11 miles per day that raises HDL to
181024 - regress athersclerosis plaques. ref SDS 71 L95N Called Hoka and
181025 - Nathanial recommended exchanging for Hoka Constant at equal to Hoka
181026 - Stinson 3 in cushioning, but with wider toe line. ref SDS 71 G46L
181028 - ..
181029 - On 150724 0921 returned Hoka Stinson 3 shoes size 10 because too
181030 - narrow. ref SDS 72 XN5F Received Hoka Constant shoes size 9.5; they
181031 - are wider, but have numerous problems. ref SDS 72 XX8F Called Hoka to
181032 - exchange these shoes. ref SDS 72 G46L Purchased 1 pair pair Stinson
181033 - Lite size 10.5. ref SDS 72 M566 Hoka suggested contacting Running
181034 - Warehouse to buy more Hoka Stinson Lite shoes that have proven
181035 - effective hiking 2300 miles the past 8 months. ref SDS 72 TL5K Bought
181036 - 4 pair Hoka Stinson Lite shoes size 10.5 in the amount of $472.
181037 - ref SDS 72 OR5T
181038 -
181039 -
181040 -
181041 -
181042 -
181043 -
181044 -
181046 - ..
1811 -
1812 -
1813 - Progress ref SDS 0 G29K
1814 -
181401 - Hoka Return Stinson 3 Size 10.5 Narrower than Stinson Lite
181402 - Hoka Return Stinson 3 Size 10.5 Narrower than Stinson Lite
181403 -
181404 - Follow up ref SDS 72 XN5F, ref SDS 71 XN5FAvailable Width:
181405 -
181406 - D=MediumHow It Fits (based on width D)
181408 - ..
181409 - On 150724, returned Hoka Stinson 3 shoes, ref SDS 72 XN5F, on order
181410 - #11786303 placed on 150719. ref SDS 70 G63I The shoes were found to
181411 - be too narrow when received on 150722 1011. ref SDS 71 L95N
181412 -
181413 -
181415 - ..
181416 - Hoka Stinson Lite Size 10.5 Purchase 1 Pair
181417 - Stinson Lite Size 10.5 Purchase 1 Pair Hoka
181418 -
181419 - Follow up ref SDS 72 M56G.
181420 -
181421 - At that time on 150724, Selena assisted with purchase direct from Hoka
181422 - order # 11799978, for 1 pair Hoka Stinson Lite size 10.5 shoes.
181423 - ref SDS 72 M566
181425 - ..
181426 - Selena also suggested contacting Running Warehouse to buy more Hoka
181427 - Stinson Lite shoes. She advised that since Hoka Sinson Lite shoes
181428 - size 10 have proven effective but still too narrow, should order size
181429 - 10.5. ref SDS 72 TL5K
181430 -
181431 -
181432 -
181433 -
1815 -
SUBJECTS
Stinson 3 Shoes Size 10.5 Purchase 1 Pair and Bondi Shoes Size 10.5
4303 -
4304 - 1841
430501 - ..
430502 - Running Warehouse Purchase 4 Pair Stinson Lite Size 10.5
430503 - Stinson Lite Size 10.5 Purchase 4 Pair Running Warehouse
430504 -
430505 - Follow up ref SDS 72 TL6P.
430506 -
430507 - On 150724 ordered 4 pair Hoka Stinson Lite size 10.5 to ensure supply
430508 - of shoes that work well for extended endurance exercise hiking 11
430509 - miles per day, recommended by Selena at Hoka, per above. ref SDS 72
430510 - 9T5O In 6 Work plan at that time was in October Hoka represented
430511 - that variable width Stinson 3 shoes will be available from Hoka, will
430512 - try Hoka Stinson 3 with wider toe line, per guidance from Selena,
430513 - above. ref SDS 72 ZE3G
430515 - ..
430516 - This has not proven correct. Hoka Stinson 3 shoes are still
430517 - available in only 1 width.
430519 - ..
430520 - Called Running Warehouse...
430521 -
430522 - 800-606-9598
430524 - ..
430525 - Talked Mikela..
430527 - ..
430528 - Mikela said stack height for Hoka Stinson Lite shoes is about...
430529 -
430530 - Stack Height: 36mm (Heel), 32mm (Forefoot)
430532 - ..
430533 - Asked to order 2 more pair Hoka Stinson Lite shoes size 10.5, to make
430534 - 7 pair that complete rotation for hiking 7 days a week.
430536 - ..
430537 - Mikela said that Running Warehouse is sold out of Hoka Stinson Lite,
430538 - and is unable to get resupply from Hoka.
430540 - ..
430541 - She said customers cannot re-order shoes from Hoka that have been
430542 - found to be effective. Customers have to buy new models and hope
430543 - they work as well.
430545 - ..
430546 - Explained background on 150724, having to return Hoka Stinson 3 size
430547 - 10 shoes, because they were too narrow, per above. ref SDS 0 225F
430549 - ..
430550 - Mikela suggested trying Stinson 3 again and increase to size 10.5; she
430551 - suggested trying Bondi 4 on the basis they may prevent blisters
430552 - caused by Stinson 3's the last time.
430553 -
430554 - [On 160510 trying hike wearking new Hoka Stinson 3 shoes
430555 - caused severe blister left foot heel Achilles tendon,
430556 - reported in case study on 140101 0600, ref SDS 10 144L
430558 - ..
430559 - [On 160527 1002 determined Hoka Bondi shoes are inadequate
430560 - for daily extended endurance hiking 11 - 15 miles per day,
430561 - ref SDS 75 3U8M, so shipped the Bondi shoes back to
430562 - Runner's Warehouse to exchange for Hoka Stinson 3 shoes.
430563 - ref SDS 75 5V4O
430564 -
430566 - ..
430567 - Mikela helped with following purchase...
430568 -
430569 - Running Warehouse
430571 - ..
430572 - 1. HOKA ONE ONE Stinson 3 Men's Shoes Anthracite/Acid Size 10.5
430573 -
430574 -
430575 - http://www.runningwarehouse.com/HOKA_ONE_ONE_Stinson_3/descpage-HOST3M2.html
430577 - ..
430578 - Price................... $160.00
430580 - ..
430581 - Model Number: 1009672-AACD
430582 -
430583 - [On 160420, right knee MCL tear healed enough to try hike;
430584 - wearing new Hoka Stinson 3 shoes caused severe blister
430585 - right foot heel Achilles tondon, reported in case study
430586 - 140101 0600 ref SDS 10 SVVU
430588 - ..
430589 - [On 160510 trying hike wearking new Hoka Stinson 3 shoes
430590 - caused severe blister left foot heel Achilles tendon,
430591 - reported in case study on 140101 0600, ref SDS 10 144L
430592 -
430593 - 1. Weight: 12.6 oz (size 9)
430595 - ..
430596 - 2. Stack Height: 40mm (Heel), 34mm (Forefoot)
430598 - ..
430599 - 3. Available Width: D=Medium
430601 - ..
430602 - 4. How It Fits (based on width D)
430604 - ..
430605 - 5. Sizing: Standard running shoe length
430606 - 6. Heel: Medium width
430607 - 7. Midfoot: Medium to high volume
430608 - 8. Forefoot: Medium width
430609 - 9. Toe-Box height: Medium to high
430610 - 10. Arch Structure: Medium height
430611 - 11. Shoe Shape: Semi-straight
430612 -
430613 -
430615 - ..
430616 - 2. HOKA ONE ONE Bondi 4 Men's Shoes Grey/Orange
430617 -
430618 -
430619 - http://www.runningwarehouse.com/HOKA_Bondi_4/descpage-HOB4M3.html
430620 -
430622 - ..
430623 - Price................... $150.00
430625 - ..
430626 - Model Number: 1007863-GOFL
430627 -
430628 - [On 160527 1002 determined Hoka Bondi shoes are inadequate
430629 - for daily extended endurance hiking 11 - 15 miles per day,
430630 - ref SDS 75 3U8M, so shipped the Bondi shoes back to
430631 - Runner's Warehouse to exchange for Hoka Stinson 3 shoes.
430632 - ref SDS 75 5V4O
430633 -
430634 - 1. Weight: 10.3 oz (size 9)
430636 - ..
430637 - 2. Stack Height: 37mm (Heel), 33mm (Forefoot)
430639 - ..
430640 - 3. Available Widths: D=Medium
430642 - ..
430643 - 4. How it Fits (based on width D)
430645 - ..
430646 - 5. Sizing: Standard running shoe length
430647 - 6. Heel: Medium
430648 - 7. Midfoot: Medium to high volume
430649 - 8. Forefoot: Medium
430650 - 9. Toebox Height: Medium
430651 - 10. Arch Structure: Medium
430652 - 11. Shape: Semi-Straight
430653 -
430654 -
430655 -
430657 - ..
4307 -
4308 -
4309 - 1305
4310 -
431001 - Received letter from Running Warehouse saying...
431002 -
431003 - 1. Subject: Running Warehouse Order #3218507
431004 - Date: 2016-02-08 12:47
431008 - ..
431009 - 2. Rod,
431011 - ..
431012 - 3. Thank you for placing an order with Running Warehouse! Your
431013 - order is scheduled to ship on February 9, 2016. A subsequent
431014 - email will be sent to confirm that your order has been packed
431015 - and prepared to ship. Additional tracking details will be
431016 - provided if available.
431018 - ..
431019 - 4. Please note: In the event of inclement weather conditions,
431020 - delivery delays may occur. 2nd day delivery guarantees do not
431021 - apply to shipments affected by weather. You are welcome to
431022 - check the status of your order and track your package using the
431023 - 'customer service' link found on our home page. Please e-mail
431024 - or call us if you have any questions, and we will be happy to
431025 - assist you.
431027 - ..
431028 - 5. Sincerely,
431030 - ..
431031 - 6. Running Warehouse Online Staff
431032 - Toll Free: 1-800-606-9598
431033 - Direct: 805 548-2003
431034 - Email: info@runningwarehouse.com
431035 - Web:
431036 -
431037 - http://www.runningwarehouse.com
431039 - ..
431040 - 7. You can check the status of your order and track shipments at:
431041 -
431042 - http://www.runningwarehouse.com/ol.html?ord=3218507&phone=9258494745
431044 - ..
431045 - 8. Order: 3218507
431046 - Date: 02/08/16
431047 -
431048 - [On 160210 1713 received both pair shows on order #3218507.
431049 - ref SDS 74 4S9F
431050 -
431055 - -----------------------------------------------------------------------
431056 - Product Name Order Price Total
431057 - HOKA Stinson 3 Men Shoe Ant/Acid 10.5 D 1 160.00 160.00
431058 - HOKA Bondi 4 Men Shoe G/O 10.5 D 1 150.00 150.00
431059 - Sub Total =............................................ 310.00
431060 - Sales Tax =............................................ 23.25
431061 - Ship Via: Golden State Overnight =..................... 0.00
431062 - Payment Method: Visa/Master Card =..................... 333.25
431064 - ..
431065 - Post expense ledger...
431068 -
431069 - [On 160420, right knee MCL tear healed enough to try hike;
431070 - wearing new Hoka Stinson 3 shoes caused severe blister
431071 - right foot heel Achilles tondon, reported in case study
431072 - 140101 0600 ref SDS 10 SVVU
431074 - ..
431075 - [On 160510 trying hike wearking new Hoka Stinson 3 shoes
431076 - caused severe blister left foot heel Achilles tendon,
431077 - reported in case study on 140101 0600, ref SDS 10 144L
431079 - ..
431080 - [On 160527 1002 determined Hoka Bondi shoes are inadequate
431081 - for daily extended endurance hiking 11 - 15 miles per day,
431082 - ref SDS 75 3U8M, so shipped the Bondi shoes back to
431083 - Runner's Warehouse to exchange for Hoka Stinson 3 shoes.
431084 - ref SDS 75 5V4O
431086 - ..
431087 - [On 160606 1452 received Hoka Stinson 3 shoes from Runner's
431088 - Warhehouse order #3408946, ref SDS 76 ZG9I, exhanged for
431089 - Bondi shoes returned original order #3218507, placed on
431090 - 160208. ref SDS 0 O55K
431091 -
431092 -
431093 -
431094 -
431095 -
431096 -
431097 -
431098 -