121006 -
121008 - ..
121009 - 2. Kathy testing if car will start, 15
121010 - seconds later............................. 095416am
121011 -
121012 - 
121013 -
121015 - ..
121016 - 3. Penske rented truck that hit Kathy........ 095432am
121017 -
121018 - 
121019 -
121021 - ..
121022 - 4. Penske truck ID numbers................... 095447
121023 -
121024 - 
121025 -
121027 - ..
121028 - 5. Penske license plate #2296487 Indiana, with driver
121029 - Jeremiah at rear of truck................. 095001am
121030 -
121031 - 
121033 - ..
121034 - [On 150729 1049 Liberty Mutual claim "Report" can be
121035 - updated to show accident was caused by Penske truck license
121036 - plate #2296487 Indiana, leased by Tri Mark Economy....
121037 - ref SDS 3 KB8J
121038 -
121040 - ..
121041 - For some reason did not get driver's licnese information, likely due
121042 - to shock.
121043 -
121044 -
121046 - ..
121047 - Liberty Mutual Insurance Notified - Opened Claim #032392649.
121048 - Towing Services to Concord Arranged Through Liberty Mutual
121049 -
121050 - Kathy called Liberty Mutual...
121051 -
121052 - Regenia Jalbert
121053 - Liberty Mutual Insurance
121054 - PO Box 1051
121055 - Montgomeryville, PA, 18936
121056 - Phone: 800-241-3238 Ext. 73140
121057 - Regina.jalbert@libertymutual.com
121058 -
121060 - ..
121061 - Regenia opened car accident claim #032392649.
121063 - ..
121064 - She requested a lot of information to get started assisting Kathy
121065 - resolve this matter.
121066 -
121067 - [On 150729 1049 before leaving the scene of the accident,
121068 - Kathy received letter from Regenia Jalbert showing Liberty
121069 - Mutual initial understandings of the accident. ref SDS 4
121070 - MM6F
121072 - ..
121073 - Finally, Regenia asked for the location of the car, and where Kathy
121074 - wants the car towed?
121076 - ..
121077 - Kathy explained the car is located at...
121078 -
121079 - John F Kennedy Drive in Golden Gate Park
121080 - 100' East of 30th Avenue
121081 - Next to: Lindley Meadows
121083 - ..
121084 - Decided to tow the car to Future Ford in Concord, where the car has
121085 - been serviced for several years. This is near where Kathy is staying
121086 - in Concord, so it is more convenient than driving back and forth to
121087 - San Francisco.
121088 -
121090 - ..
121091 - Vehicle Damage Apprasial Scheduled Tomorrow July 30
121092 -
121093 - Regenia explained that Liberty Mutual will schedule an appraiser to
121094 - examine Kathy's car tomorrow at Future Ford for a determination of
121095 - damages. If the cost of repairs is greater than current "Bluebook"
121096 - value of the car, Kathy will be presented options - something along
121097 - the lines - either "Total" the car, accepting payment for residual
121098 - value, minus $500 deductable; or, she can accept payment for
121099 - "bluebook" value of the car, and make independent arrangements for
121100 - repairs.
121102 - ..
121103 - Regenia further advised that Kathy notify the car rental company not
121104 - to charge for rental insurance, because Liberty Mutual will cover
121105 - rental insurance on this transaction.
121107 - ..
121108 - Regenia asked Kathy to hold while she arranges towing service.
121110 - ..
121111 - In about 5 minutes, Regenia came back online. She said Liberty Mutual
121112 - towing services have told her they cannot tow vehicles from within the
121113 - Golden Gate Park. She has to call the Park Service to arrange for
121114 - their trucks to tow the car outside the park. Kathy will then have to
121115 - call back and advise where the car is located.
121117 - ..
121118 - Regenia seemed to say the Liberty Mutual Towing Service will arrive
121119 - at the scene in 40 - 90 minutes.
121121 - ..
121122 - This dual towing procedure will greatly delay everything by hours.
121124 - ..
121125 - Kathy asked about contacting AAA Road Service to expedite the work?
121127 - ..
121128 - Regenia advised that Mutual Liberty has good towing services.
121129 -
121131 - ..
1212 -
1213 -
1214 - 1017
1215 -
121501 - At about that time, noticed there was an AAA towing truck parked on
121502 - the other side of the street, about 150 yards West.
121504 - ..
121505 - Got out of the car and ran to the AAA truck.
121507 - ..
121508 - The driver had simply pulled over for a break in the park, maybe early
121509 - lunch.
121511 - ..
121512 - Asked the driver if he could tow Kathy's car?
121514 - ..
121515 - AAA driver said he could tow it.
121517 - ..
121518 - Asked about restriction that prevents towing cars in the park, citing
121519 - Liberty Mutual report above. ref SDS 0 PU9J
121521 - ..
121522 - The AAA driver said there must have been a mixup in communication.
121523 - There is no restriction on commercial towing in the park. There is
121524 - restriction against commercial towing companies hooking up to
121525 - distressed vehicles on the Golden Gate Bridge and on the Oakland-San
121526 - Francisco Bay bridge. In those cases, only bridge system towing
121527 - trucks can move vehicles that need towing on the bridges.
121528 -
121530 - ..
121531 - AAA Called Tow Vehicle to Concord
121532 -
121533 - The driver walked back to Kathy's car. Kathy was still talking to
121534 - Regenia. Explained that AAA says they can tow the car immediately,
121535 - rather than wait several hours for Liberty Mutual.
121537 - ..
121538 - Regenia was terrific. She said the critical factor is for timely,
121539 - professional service to aid the customer. Reginia approved Kathy
121540 - having AAA tow the car. This call was then ended.
121542 - ..
121543 - The driver of the AAA tow truck had called his office. He reported
121544 - they are sending out a flatbed truck, because Kathy's car is 4-Wheel-
121545 - drive. It cannot be towed with the back 2 tires on the ground; it has
121546 - to be hauled on a flatbed.
121548 - ..
121549 - This was a big disappointment, since it seemed to imply another long
121550 - wait to get the car over to Concord, and to rent a car for going home.
121552 - ..
121553 - Asked the tow truck driver his opinion on whether Kathy's car could
121554 - be driven, rather than wait for another AAA truck?
121556 - ..
121557 - The AAA driver appoligized. He said the flatbed truck should arrive
121558 - soon. He pointed out fluid leaking from beneath the hood indicates
121559 - damaged radiator and possibly transmission. In these cases, it is
121560 - best practice to wait for towing service. He then left.
121562 - ..
1216 -
1217 -
1218 - 1054
1219 -
121901 - AAA flatbed tow truck arrived about 5 minutes later. This was a big
121902 - relief.
121904 - ..
121905 - The driver, Nelson, used a winch to roll Kathy's Ford Escape onto the
121906 - bed of the truck. Nelson, the driver, then advised that AAA gave him
121907 - an assignment to tow another vehicle over to Oakland on the way to
121908 - hauling Kathy's car to Concord. So, he was going to tow 2 vehicles.
121909 - We had to make another stop in San Francisco to connect the other
121910 - vehicle for towing.
121912 - ..
121913 - AAA then towed us to another location in San Francisco, where Nelson
121914 - attached a second vehicle to tow behind the truck with Kathy's Ford
121915 - Escape on the flatbed.
121916 -
121917 - 
121918 -
121919 -
122306 -
122307 -
122309 - ..
1224 -
1225 -
1226 - 1140
1227 -
122701 - After hitching up the 2nd car for towing, Nelson drove us to another
122702 - stop for a few minutes at an AAA office in San Francisco.
122704 - ..
122705 - We then drove through town, across the San Francisco-Oakland Bay
122706 - Bridge. On reaching highway 17 (US 880) in Oakland, we turned South
122707 - and drove about 15 miles to San Leandro, crossing Hegenberger Road
122708 - near the Oakland Colosseum, where the Raiders football team plays, and
122709 - next to Oracle Arena where the Oakland Warriors play, newly crowned
122710 - NBA basketball champs this year.
122712 - ..
122713 - During the drive to San Leandro, Nelson proposed that on delivery of
122714 - the car to Future Ford in Concord, he will charge this tow to the
122715 - insurance claim for the accident, rather than to Kathy's AAA account.
122716 - This will preserve free towing for Kathy, if needed later. Kathy
122717 - thanked Nelson for this consideration. The same result can likely be
122718 - accomplished through additional notice to AAA and Liberty Mutual, but
122719 - Nelson's efforts will save Kathy time making inquires and arrangements
122720 - for the transaction.
122721 -
122723 - ..
1228 -
1229 -
1230 - 1240
1231 -
123101 - Intermediate Towing Delivery San Leandro on Way to Concord
123102 -
123103 - In San Leandro, Nelson delivered the 2nd car to Alfa Autorepair and
123104 - Body company. The car would't start, so Nelson pushed it from the
123105 - street into the repair yard...
123106 -
123107 - 
123109 - ..
123110 - After dropping off the other vehicle, we drove North on highway 13 to
123111 - highway #24, went through the Caldecott tunnel, and then drove to
123112 - Concord.
123113 -
123114 -
123115 -
123117 - ..
1232 -
1233 -
1234 - 1313
1235 -
123501 - On arriving at Future Ford on Diamond Boulevard in Concord, we met
123502 - Don, the Service Agent. Explained the accident and that Kathy's car
123503 - needs repairs. The Service Manager, Don's boss, advised that the car
123504 - should be towed to Cooks Collision Company, just down the street, for
123505 - body repairs. If mechanical repairs are needed, like the radiator,
123506 - which seems damaged, per above, ref SDS 0 6U8N, then Cooks will
123507 - collaborate (subcontract) with Future Ford on that work.
123509 - ..
123510 - Fortunately, this notice was timely, coming before AAA unloaded the
123511 - car and left.
123512 -
123513 -
123515 - ..
1236 -
1237 -
1238 - 1328
1239 -
123901 - Ford Escape Towed to Cooks Collision Concord
123902 -
123903 - Nelson, the AAA driver was very considerate. He drove us down
123904 - the street to...
123905 -
123906 - Cooks Collision
123907 - 1260 Diamond Way
123908 - Concord, CA 94520
123909 - 925 825 2444
123910 -
123911 - http://www.cookscollision.com/
123913 - ..
123914 - Went into the customer lobby - waited only about 5 minutes before
123915 - meeting ...
123916 -
123917 - Kenneth Heumann
123918 - kheumann@cookscollision.com
123920 - ..
123921 - Initially, Ken said the car should be taken to Cooks Collision's
123922 - Walnut Creek facility, about 5 miles away, for issues involved in this
123923 - case.
123925 - ..
123926 - At that point Nelson, the AAA tow truck driver came into the Cooks
123927 - Collision lobby and said he had unloaded the car....
123928 -
123929 - 
123931 - ..
123932 - Nelson submitted his AAA towing invoice to Cooks Collision for about
123933 - $285, and to be included in the claim to Liberty Mutual, as discussed
123934 - earlier with Kathy, per above. ref SDS 0 MQ4I
123936 - ..
123937 - Kenneth then smiled and said AAA can leave the car at this Cooks
123938 - Collision location. If it has to be moved to the Walnut Creek
123939 - facility, then Cooks Collision will make those arrangements.
123941 - ..
123942 - Kenneth asked if AAA could be paid with company credit card?
123944 - ..
123945 - Nelson called the AAA office and asked about this. AAA agreed to
123946 - accept payment with credit card.
123948 - ..
123949 - Thanked Nelson for excellent towing service. Despite delay towing a
123950 - 2nd vehicle, and driving 30 miles or so on a detour for the other
123951 - delivery, it was a great relief getting good service from AAA on this
123952 - matter.
123954 - ..
123955 - On receiving payment Nelson left.
123957 - ..
123958 - Cooks Collision presented forms for Kathy to fill out and sign
123959 - identifying the vehicle and the insurance company, Liberty Mutual.
123961 - ..
123962 - Kathy called Regenia at Liberty Mutual, and explained the car wound up
123963 - at Cooks Collision, so the appraiser should be notified to go there
123964 - tomorrow rather than to Future Ford, as discussed earlier this
123965 - morning, per above. ref SDS 0 KL5L
123966 -
123967 -
123969 - ..
1240 -
1241 -
1242 - 1344
1243 -
124301 - Kenneth then went out to the service area, where Nelson had left the
124302 - car, and made preliminary examination...
124303 -
124304 - 
124305 -
124307 - ..
124308 - Kenneth came back inside to the customer lobby. He asked Kathy if
124309 - Liberty Mutual has been notified to schedule appraisal? Kathy
124310 - explained her call earlier advising Regenia at Liberty Mutrual that
124311 - the car is at Cooks Collision for appraisal tomorrow. ref SDS 0 X95L
124313 - ..
124314 - Kenneth called Enterprise for a car rental, so Kathy has
124315 - transportation while the accident and disposition of her car are in
124316 - process.
124317 -
124319 - ..
124320 - Authorization Signed for Disassembly Appraisal Disposition
124321 - Verbal Authorization Release to Liberty Mutual for "Totaling" Vehicle
124322 -
124323 - Kenneth asked Kathy to sign authorization for Cooks Collision to
124324 - perform initial disassembly required for the Libery Mutual agent to
124325 - make an appraisal of damages tomorrow and coordinate with Cooks
124326 - Collision on the cost of repairs, including disposition of the
124327 - vehicle.
124329 - ..
124330 - Kathy signed the authorization.
124332 - ..
124333 - Kenneth seemed to say that after if the Liberty Mutual appraiser, who
124334 - visits tomorrow, determines the car can be "totaled" rather than pay
124335 - for the cost of repairs, and if Kathy agrees, then Cooks Collision
124336 - will accept Kathy's verbal authorization today, for releasing the car
124337 - to Liberty Mutual tomorrow, or at their convenience.
124339 - ..
124340 - Kathy explained that Regenia, the agent for Liberty Mutual, presented
124341 - options flowing from the apprasal, earlier this morning, per above.
124342 - ref SDS 0 KL5L
124344 - ..
124345 - Kathy then gave verbal approval today, for Cooks Collision to release
124346 - the car to Liberty Mutual if she decides to "total the car" based on
124347 - the appraisal tomorrow. Kathy asked if she needs to sign anything to
124348 - confirm this authorization? Kenneth said there is nothing to sign;
124349 - Kathy's verbal authorization today is all that is required.
124350 -
124351 -
124353 - ..
1244 -
1245 -
1246 - 1419
1247 -
124701 - Car Rental from Enterprise
124702 -
124703 - James with Enterprise arrived...
124704 -
124705 - James O'Donnell
124706 - James.J.ODonnel1@erac.com
124708 - ..
124709 - Kenneth walked outside to where the Escape was parked. Used the car
124710 - keys to open the vehicle. We removed all of Kathy's things from the
124711 - rear seat, and the back of the car. These were placed in the trunk
124712 - of the car James drove to pick us up.
124714 - ..
124715 - Thanked Kenneth for efficient, thorough work assisting with
124716 - transition from the damaged Ford Escape to getting a car rental
124717 - through Enterprise.
124718 -
124720 - ..
1248 -
1249 -
1250 - 1453
1251 -
125101 - Drove to...
125102 -
125103 - Enterprise
125104 - 1790 Concord Avenue
125105 - Concord, CA
125106 - 925 685 3900
125108 - ..
125109 - James wrote an order for 7 day car rental, pursuant to Liberty Mutual
125110 - insurance policies.
125112 - ..
125113 - Kathy used her credit card to pay $100 deposit, which will be released
125114 - back to Kathy on communication with Liberty Mutual.
125115 -
125117 - ..
1252 -
1253 -
1254 - 1543
1255 -
125501 - Arrived home.
125502 -
125503 -
125504 -
125505 -
125506 -
125507 -
125508 -
125509 -
125510 -
125511 -
125512 -
125513 -
1256 -