CONTACTS
0202 - United Parcel Service (UPS) Center O-00000373 0105
020201 - Ms Tony NLN; Agent O-00000373 0105
020202 - email address O-00000373 0105
020203 - Customer Support O-00000373 0105
SUBJECTS
C22 Z10PE-D8 Asus Motherboard Post Fail Again Amazon Order #107-6577
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 54 0000. ref SDS 52 0000.
340502 -
340503 -
340504 -
340505 -
340507 - ..
3406 -
3407 -
3408 - Background
3409 -
340901 - C22 System Components
340902 -
340903 - Follow up ref SDS 54 NQ5F, ref SDS 52 NQ5F.
340904 -
340905 - On 150613, purchased services Fry's SRO #376281 assemble components to
340906 - build c22. 150613 1051, ref SDS 32 I83G
340908 - ..
340909 - On 150615 visited Fry's to investigate progress building c22,
340910 - previously discussed with Ken on 150613 1051. ref SDS 32 HU63 Ken
340911 - said there were not enough stand-offs to install the motherboard. He
340912 - has ordered the parts, and expects delivery later today or tomorrow.
340913 - Ken will be out of the office Tuesday and Wednesday, so expects to
340914 - complete the work on Thursday.
340916 - ..
340917 - On 150619 received call from Ken saying he has completed assembly of
340918 - c22, and asks about installing the os? Visited Fry's in the evening.
340919 - Ken has left for the day. Inspection of c22 shows all components
340920 - installed in the case and cables connected. Ken will be in the
340921 - office tomorrow morning.
340923 - ..
340924 - On 150620, delivered 3 additional components, and Ken installed on
340925 - Asus Z10PE-D8 motherboard, M.2 SSD storage device, ref SDS 35 H14O, Tp
340926 - Link Tl Wdn4800 Wireless N900 Pci Express Adapter, ref SDS 35 OG4F,
340927 - and Startech 2 Port PCI Express SATA 6 Gbps eSATA III Controller Card.
340928 - ref SDS 35 OH5J Ken discovered the AX1200i power supply is defective
340929 - and must be returned for exchange. ref SDS 35 MS69 and, ref SDS 35
340930 - P43K
340932 - ..
340933 - On 150621 1011 Ken at Fry's reported Asus Z10PE-D8 motherboard
340934 - requires Intel E5-2960v3 microprocessor. Either have to downgrade
340935 - motherboard to Z9PE-D8 and memory to slower DDR3 in order to correlate
340936 - with microprocessor, or upgrade microprocessor to Intel E5-2960v3.
340937 - ref SDS 36 HE4G Decided to upgrade, so called Amazon, ref SDS 36 IM8M
340938 - Initially ordered exchange from Intel E5-2690v2 to E5-2690v3
340939 - microprocessors. ref SDS 36 WY6H On further consideration changed
340940 - this to return the 2 Intel E5-2690v2 microprocessors to 3rd party
340941 - vendor. ref SDS 36 1N4L Placed another order with Amazon for Intel
340942 - E5-2690v3 microprocessors in order to expedite completion of c22
340943 - assembly by Fry's. ref SDS 36 9P5N This new order to upgrade c22 cost
340944 - $5,053, shown in Amazon's order # 115-5615197-9197025. ref SDS 36 TL4N
340945 - This increases total cost of c22 approximately $1000. Received
340946 - another letter from Amazon, ref SDS 36 4Q6M, confirming transaction to
340947 - return rather than exchange E5-2690v2 microprocessors. ref SDS 36 CZ4N
340948 - Further notified Amazon need to replace defective Corsair AX1200i
340949 - power supply. ref SDS 36 P25M Drove back to Fry's and notified Ken of
340950 - transactions to recover from assembly problems. ref SDS 36 8S3F
340951 -
340953 - ..
340954 - On 150622 Alinc Tech requests clarification on exchanging or returning
340955 - 2 Intel Microprocessors under Amazon order #112-6901603-8461847.
340956 - ref SDS 37 HE4G Called and asked if Alinc can do exchange? Alinc
340957 - investigated and notified can exchange both E5-2690v2 for upgrade to
340958 - E5-2690v3 microprocessors for additional cost of $376.75. ref SDS 37
340959 - JA5M Alinc agreed to deliver upgraded microprocessors next day
340960 - Payment was executed by credit card. ref SDS 37 4L6F This exchange
340961 - transaction saved $703 on purchase of same merchandise from Amazon.
340962 - ref SDS 37 C64M Called Amazon and cancelled order of $5,053 placed
340963 - for 2 E5-2690v3 microprocessors on 150621. ref SDS 37 DO7M Amazon
340964 - letter confirmed cancellation of order #115-5615197-9197025.
340965 - ref SDS 37 124M Letter from Alinc Tech with RMA mailing label to
340966 - return 2 Intel E5-2690v2 microprocessors under the exchange agreement.
340967 - ref SDS 37 F68O Another letter from Alinc proposed deliver 2 Intel
340968 - E5-2690v3 microprocessors on Wednesday, 150624, rather than Tuesday,
340969 - 150623. ref SDS 37 J96H Notified delivery on 150624 is acceptable -
340970 - accomodates meeting on 150623, which would have made it difficult
340971 - to receive delivery on that date. ref SDS 37 R59G Drove to Fed Ex in
340972 - Concord and used RMA mailing label received from Alinc to ship 2 Intel
340973 - E5-2690v2 microprocessors back to Alinc to complete the exchange
340974 - process. ref SDS 37 PE6I
340975 -
340976 -
340977 -
340978 -
340979 -
340980 -
340982 - ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Deliver to Ken at Fry's 64GB ECC DDR4 RAM 2133 MHz, shipped on 150707.
341302 - ref SDS 52 HE4G
341304 - ..
341305 - UPS tracking #................ 1Z870E974299801876
341307 - ..
341308 - Item #................ 2438911
341309 - SKU.................... KVR21R15D4/16
341310 - Kingston Value RAM KVR21r05D4/16 16GB 2133MHz DDR4
341311 - Quantity................ 4
341313 - ..
341314 - This is 64GB DDR4 ECC memory purchased from Amazon on order #
341315 - 107-6577346-9113043, placed on 150705 0947. ref SDS 49 YL9N
341317 - ..
341318 - Follow up letter from Ken at Fry's Electronics saying he will be in
341319 - the office this morning, reported on 150715 1551. ref SDS 54 HF6G
341320 -
341322 - ..
341323 - Agenda....
341324 -
341325 - 1. Install 64GB memory
341326 -
341327 - 2. Power up system to post without adapters and without
341328 - HDDs installed.
341330 - ..
341331 - 3. If system posts, install each adapter and check post.
341333 - ..
341334 - 4. If posts, then connect each HDD, and check post.
341336 - ..
341337 - 5. Consider installing Windows 7 OS with SP1, in accordance
341338 - with instructions in the letter on 150613 1051. ref SDS 32
341339 - FV6G
341341 - ..
341342 - 6. Windows 7 Ultimate with SP1 on M.2 primary drive c...
341343 -
341344 - Product Key.............................. c20
341345 -
341346 - W69X2 QGRP9 DF6BR 6BBXH QBTDJ
341348 - ..
341349 - Alternate................................ c16
341350 -
341351 - PHG2H 2JWM8 7T4YQ PFW4B 9H87T
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3414 -