CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
C22 Procurement $7300 Xeon System Dual Processor Intel E5-2690 Mothe
2703 -
2703 - ..
2704 - Summary/Objective
2705 -
270501 - Follow up ref SDS 20 0000. ref SDS 19 0000.
270502 -
270503 - Amazon notifies the case has shipped and will be delivered Monday,
270504 - 150608. ref SDS 0 X136 Amazon charged $152.89 instead of $128.99 as
270505 - agreed. ref SDS 0 X15K Submitted letter to Fatima requesting Amazon
270506 - reconcile elevated charge with Amazon invoice. ref SDS 0 0I9S
270507 - Received response from Rahul saying the additional $24 charge is for
270508 - shipping. ref SDS 0 AQ4Q Sent another letter to Amazon requesting
270509 - procedures for customers to establish transaction pricing that is
270510 - realized in charges to customers. ref SDS 0 0W32
270511 -
270512 -
270513 -
270514 -
270515 -
270516 -
270517 -
270518 -
270520 - ..
2706 -
2707 -
2708 - Progress
2709 -
270901 - C22 Assemble PC i7-5960x or Xeon System
270902 -
270903 - Follow up ref SDS 20 NQ5F, ref SDS 19 NQ5F.
270904 -
270905 - Received letter from Amazon saying...
270906 -
270907 - 1. Subject: Your Amazon.com order of "Corsair Obsidian Series..." has shipped!
270908 - Date: 2015-06-06 13:06
270915 - ..
270916 - 2. Amazon.com Shipping Confirmation
270917 -
270918 - http://www.amazon.com/ref=TE_SIMP_g
270919 -
270920 -
270921 - 3. "Corsair Obsidian Series..." has shipped.
270923 - ..
270924 - 4. Details
270925 - Order #............................ 112-1585048-6348231
270927 - ..
270928 - 5. Estimated delivery date:
270929 - Monday, June 8, 2015
270931 - ..
270932 - 6. Track your package at:
270933 -
270934 - https://www.amazon.com/gp/css/shiptrack/view.html/ref=TE_SIMP_typ?ie=UTF8&addressID=kgpolvluqp&latestArrivalDate=1433818800&orderID=112-1585048-6348231&shipmentDate=1433621082&orderingShipmentId=2798040066907&packageId=1
270941 - ..
270942 - 8. Depending on the ship speed you chose, it may take 24 hours for
270943 - tracking information to be available in your account.
270945 - ..
270946 - 9. Total Before Tax........................ $152.89
270947 - Tax Collected........................... $13.76
270948 - Shipment Total.......................... $166.65
270950 - ..
270951 - This is part of the transaction on 150605 1023. ref SDS 20 LX4F
270953 - ..
270954 - This item was purchased for $128.99, why is the invoice $152.89?
270956 - ..
270957 - Was a different product shipped?
270958 -
270959 - [...below on 150606 1358 at 1521 letter to Amazon asks
270960 - Fatima to report why Amazon charged $152.89 plus tax for
270961 - the "Corsair Obsidian Series..." purchased for $128.99?
270962 - ref SDS 0 0I9S
270964 - ..
270965 - [...below on 150606 1358 at 1629 Rahul at Amazon claims the
270966 - transaction price of #128.99 for the case did not include
270967 - shipping charges of $23.90. ref SDS 0 AQ4Q
270969 - ..
270970 - [...below on 150606 1358 at 1637 letter to Amazon asks why
270971 - customer charged for shipping charges on the Corsair item
270972 - sold with "free shipping." ref SDS 0 0X5G
270974 - ..
270975 - [...below on 150606 1358 at 2120 letter from Amazon
270976 - notifies that customer will be refunded $50.10. ref SDS 0
270977 - GH87
270979 - ..
270980 - Amazon letter continues...
270981 -
270982 - 10. View or manage your order in Your Orders:
270983 -
270984 - https://www.amazon.com/gp/css/order-details?orderId=112-1585048-6348231&ref_=TE_SIMP_on
270986 - ..
270987 - 11. Return or replace your items in Your Orders
270988 -
270989 - https://www.amazon.com/gp/css/order-history?ref_=TE_SIMP_oh
270990 -
270992 - ..
270993 - 12. We hope to see you again soon.
270994 -
270995 - Amazon.com
270996 -
270997 - http://www.amazon.com/ref=TE_SIMP_g
270999 - ..
271000 - 13. Unless otherwise noted, items sold by Amazon.com LLC are
271001 - subject to sales tax in select states in accordance with the
271002 - applicable laws of that state. If your order contains one or
271003 - more items from a seller other than Amazon.com LLC, it may be
271004 - subject to state and local sales tax, depending upon the
271005 - sellers business policies and the location of their operations.
271006 - For more tax and seller information, visit:
271007 -
271008 - http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=200962600
271010 - ..
271011 - 14. Your invoice can be accessed here:
271012 -
271013 - https://www.amazon.com/gp/css/summary/print.html?orderID=112-1585048-6348231&ref_=TE_SIMP_inv
271015 - ..
271016 - 15. This email was sent from a notification-only address that
271017 - cannot accept incoming email. Please do not reply to this
271018 - message.
271020 - ..
2711 -
2712 -
2713 - 1416
2714 -
271401 - Received another letter from Amazon saying...
271402 -
271403 - 1. Subject: Your Amazon.com Order 112-1585048-6348231
271404 - Date: 2015-06-06 13:28
271408 - ..
271409 - 2. Hello Rod,
271411 - ..
271412 - 3. This is Fatima your Amazon Customer Service Representative.
271413 - Thanks for allowing me to assist you!
271415 - ..
271416 - 4. I've set a reminder to get back to you on regarding our conversation today.
271418 - ..
271419 - 5. I appreciate your patience while I continue to work on this matter.
271421 - ..
271422 - 6. I look forward to following up with you soon.
271424 - ..
271425 - Fatima submits progress on resolving invoice and payment issues
271426 - discussed early this morning, reported in another record on 150605
271427 - 1023. ref SDS 20 PX3X
271429 - ..
271430 - Amazon's letter continues...
271431 -
271432 - 7. Best regards,
271433 - Fatima A.
271434 - ........................................................................................................................
271436 - ..
271437 - 8. Did I solve your problem?
271439 - ..
271440 - 9. If yes, please click here:
271441 -
271442 - http://www.amazon.com/gp/help/survey?p=A4X2O6O22HS6R&k=hy&ref_=cscem_hmdyes_pt_1
271444 - ..
271445 - 10. If no, please click here:
271446 -
271447 - http://www.amazon.com/gp/help/survey?p=A4X2O6O22HS6R&k=hn&ref_=cscem_hmdno_pt_1
271448 -
271449 - 11. ........................................................................................................................
271451 - ..
271452 - 12. Your feedback is helping us build Earth's Most Customer-Centric Company.
271454 - ..
271455 - 13. Thank you.
271456 - Amazon.com
271457 -
271458 -
271459 -
271461 - ..
2715 -
2716 -
2717 - 1521
2718 -
271801 - Sent letter to Fatima at Amazon saying...
271802 -
271803 - 1. Subject: Re: Your Amazon.com Order 112-1585048-6348231
271804 - Date: 2015-06-06 15:15
271808 - ..
271809 - 2. Dear Fatima,
271811 - ..
271812 - 3. Thanks for your letter today, shown above, ref SDS 0 KC5F,
271813 - following up telecon earlier today on subject invoice.
271815 - ..
271816 - 4. This afternoon I received a letter from Amazon notifying that
271817 - part of the order ("Corsair Obsidian Series...") has shipped,
271818 - however, as you can see the amount charged of $152.89 is about
271819 - $25 more than the amount in the order of $128.99. Please see
271820 - lines beginning at 270946. ref SDS 0 X06H
271822 - ..
271823 - 5. I'm thrilled to be receiving the case for my new computer so
271824 - quickly, but can you explain how to reconcile Amazon's charges
271825 - set out in the letter today, with the amount in the original
271826 - transaction on order #112-1585048-6348231?
271828 - ..
271829 - 6. Your support is appreciated.
271830 -
271836 -
271837 -
271839 - ..
2719 -
2720 -
2721 - 1629
2722 -
272201 - Received letter from Rahl at Amazon saying...
272202 -
272203 - 1. Subject: Your Amazon.com Order
272204 - Date: 2015-06-06 15:36
272208 - ..
272209 - 2. Hello,
272211 - ..
272212 - 3. I'm sorry for any misunderstanding regarding "Corsair Obsidian
272213 - Series 750D Performance Full Tower Case CC-9011035-WW". I
272214 - completely understand your disappointment.
272216 - ..
272217 - Rahul responds to the letter submitted to Fatima earlier today
272218 - requesting Amazon reconcile the charge of $166.65 with the order
272219 - placed for the case, per above. ref SDS 0 0I9S
272221 - ..
272222 - Letter from Amazon continues...
272223 -
272224 - 4. I've checked your order details and found that your order total
272225 - is $166.65. Here are the order details given below:
272227 - ..
272228 - 5. Subtotal: $128.99
272229 - Shipping & Handling: $23.90
272230 - Tax: $13.76
272231 - Shipment #4 Total: $166.65
272233 - ..
272234 - Rahul's analysis conflicts with the record on this part of the
272235 - transaction showing the case was purchased for $128.99 and free
272236 - shipping, shown on 150604 0822. ref SDS 18 5X3J This is confirmed in
272237 - Amazon's letter the next day for #112-1585048-6348231 shown on 150605
272238 - 1023, ref SDS 20 LX4F, and as set out in the letter to Amazon
272239 - submitted earlier today, per above. ref SDS 0 X15K
272240 -
272241 - [...below on 150606 1358 at 1637 letter to Amazon asks why
272242 - customer charged for shipping charges on the Corsair item
272243 - sold with "free shipping." ref SDS 0 0X5G
272245 - ..
272246 - [...below on 150606 1358 at 2120 letter from Amazon
272247 - notifies that customer will be refunded $50.10. ref SDS 0
272248 - GH87
272250 - ..
272251 - Letter from Amazon continues...
272252 -
272253 - 6. Rest assure that we have not charged extra for this item to you.
272255 - ..
272256 - 7. If you still need further assistance, please feel free to write
272257 - us back and we will happy to assist you.
272259 - ..
272260 - 8. Please visit the following link to provide the information we requested:
272261 -
272262 - http://www.amazon.com/rsvp-mi?c=aahdrgyy3639499262&q=o2r
272264 - ..
272265 - 9. I hope this helps! We look forward to see you again soon.
272267 - ..
272268 - 10. Best regards,
272269 - Rahul Y
272271 - ..
272272 - 11. Did I solve your problem?
272274 - ..
272275 - 12. If yes, please click here:
272276 -
272277 - http://www.amazon.com/gp/help/survey?p=A34AMU5ZY97BXV&k=hy&ref_=cscem_hmdyes_pt_1
272279 - ..
272280 - 13. If no, please click here:
272281 -
272282 - http://www.amazon.com/gp/help/survey?p=A34AMU5ZY97BXV&k=hn&ref_=cscem_hmdno_pt_1
272284 - ..
272285 - 14. Your feedback is helping us build Earth's Most Customer-Centric
272286 - Company.
272288 - ..
272289 - 15. Thank you.
272290 - Amazon.com
272291 -
272292 -
272294 - ..
2723 -
2724 -
2725 - 1637
2726 -
272601 - Submitted letter to Rahul at Amazon saying...
272602 -
272603 - 1. Subject: Re: Your Amazon.com Order #112-1585048-6348231
272604 - Date: 2015-06-06 16:52
272608 - ..
272609 - 2. Rahul,
272611 - ..
272612 - 3. Thanks for chasing this down. I don't mind paying another $20
272613 - or so, but am concerned about setting the amount owed on
272614 - transactions. The decision to buy all the items on the order
272615 - was made on 150604. Our record shows Amazon's offer was
272616 - $128.99 free shipping (see "Case" at line 291233. ref SDS 18
272617 - OV4L
272619 - ..
272620 - 4. Amazon's invoice # 112-1585048-6348231 the next day shows
272621 - $128.99 free shipping (see line 271475. ref SDS 20 LX4F
272622 -
272623 - [...above on 150606 1358 at 1629 Rahul's letter at Amazon
272624 - claimed Amazon correctly charged the customer for $23.90 to
272625 - ship an item purchased under an agreement of "free
272626 - shipping," per above. ref SDS 0 AQ4Q
272628 - ..
272629 - [...below on 150606 1358 at 2120 letter from Amazon
272630 - notifies that customer will be refunded $50.10. ref SDS 0
272631 - GH87
272633 - ..
272634 - 5. Would just like to know how to work with Amazon constructively
272635 - toward an orderly procurement process, i.e., get the numbers to
272636 - line up. At this point there is an uneasy feeling China has
272637 - hacked Amazon's computer or mine, maybe both the way things are
272638 - going these days.
272640 - ..
272641 - 6. Thanks again for timely response.
272642 -
272645 -
272646 -
272648 - ..
2727 -
2728 -
2729 - 2120
2730 -
273001 - Received another letter from Amazon saying...
273002 -
273003 - 1. Subject: Your Amazon.com Inquiry
273004 - Date: 2015-06-06 20:59
273011 - ..
273012 - 2. I've gone through your previous correspondence which you had
273013 - with one of my colleague regarding the charges for the item
273014 - "Corsair Obsidian Series 750D Performance Full Tower Case
273015 - CC-9011035-WW" in the order #112-1585048-6348231, thank you for
273016 - the email.
273018 - ..
273019 - 3. Hence to make this right, I've requested a full refund for
273020 - $50.10 to cover the shipping charge for this order
273021 - #112-1585048-6348231.
273023 - ..
273024 - Vinender responds to the letter sent earlier today reporting a
273025 - conflict between Amazon's offer to sell an item with free shipping,
273026 - per above. ref SDS 0 0W32
273028 - ..
273029 - Amazon's letter continues...
273030 -
273031 - 4. You'll see this refund to your Visa Card in the next 2-3
273032 - business days.
273034 - ..
273035 - 5. You can view the status of your refund in Your Account here:
273036 -
273037 - https://www.amazon.com/gp/css/summary/edit.html?orderID=112-1585048-6348231
273039 - ..
273040 - 6. I hope this helps and we look forward to see you soon.
273042 - ..
273043 - 7. Best regards,
273044 - Vinender B
273046 - ..
273047 - 8. Did I solve your problem?
273049 - ..
273050 - 9. If yes, please click here:
273051 -
273052 - http://www.amazon.com/gp/help/survey?p=A2RONOG924CN4D&k=hy&ref_=cscem_hmdyes_pt_1
273054 - ..
273055 - 10. If no, please click here:
273056 -
273057 - http://www.amazon.com/gp/help/survey?p=A2RONOG924CN4D&k=hn&ref_=cscem_hmdno_pt_1
273058 -
273060 - ..
273061 - 11. Your feedback is helping us build Earth's Most Customer-Centric
273062 - Company.
273064 - ..
273065 - 12. Thank you.
273066 - Amazon.com
273067 -
273068 -
273069 -
273070 -
273071 -
273072 -
273073 -
273074 -
273075 -
273076 -
273077 -
273078 -
273079 -
273080 -
2731 -
Distribution. . . . See "CONTACTS"