CONTACTS
SUBJECTS
Optimizer Pro PC Utilities Software Limited Executed Charge through
1203 -
1203 - ..
1204 - Summary/Objective
1205 -
120501 - Follow up ref SDS 3 0000.
120502 -
120503 -
120504 -
120505 -
120507 - ..
1206 -
1207 -
1208 - Progress
1209 -
120901 - Received letter this morning saying...
120902 -
120903 - 1. Subject: You sent an automatic payment of $14.95 USD
120904 - Date: 2015-05-31 09:55
120908 - ..
120909 - 2. SafeCartRenewal Receipt
120910 - Hi Rod Welch,
120912 - ..
120913 - 3. You sent an automatic payment to SafeCart®. Here are the details:
120914 - Subtotal: $14.95 USD
120915 - Tax: $0.00 USD
120916 - Total: $14.95 USD
120918 - ..
120919 - Product: Optimizer Pro - Enjoy a Healthy PC
120920 - Merchant Name: PC Utilities Software Limited
120921 - Customer Service Email: customerservice@safecart.com
120922 - Customer Service Phone: 1-855-432-0727
120923 -
120924 -
120926 - ..
120927 - 4. Automatic Payment Details:
120928 - Order Id: UPRO-U0206141654-64VHS
120929 - Billing Cycle: Every 6 months
120930 - Payments Start: June 2, 2014
120931 - Next Payment Due: December 1, 2015
120932 - Next Payment Amount: $14.95 USD
120933 - Payment Method: PAYPAL
120934 - Credit Card Number:
120936 - ..
120937 - 5. You can change or cancel your agreement at any time:
120938 - Manage Info | Unsubscribe
120940 - ..
120941 - 6. Thank You,
120942 - SafeCart® Customer Service
120943 -
120945 - ..
120946 - Received another letter this morning saying...
120947 -
120948 - 1. Subject: Receipt for Your Payment to SafeCart
120949 - Date: 2015-05-31 09:56
120953 - ..
120954 - 2. PayPal logo May 31, 2015 09:55:21 PDT
120955 - Transaction ID: 1B067834W8573862B
120956 - Hello Rod Welch,
120958 - ..
120959 - 3. You sent a payment of $14.95 USD to SafeCart
120960 - (customerservice@safecart.com)
120961 -
120963 - ..
120964 - 4. It may take a few moments for this transaction to appear in
120965 - your account. Merchant SafeCart customerservice@safecart.com
120966 - 855-432-0727 Instructions to merchant
120968 - ..
120969 - You haven't entered any instructions.
120971 - ..
120972 - 5. Get 1% Back and More Time to Pay. Enjoy 1% cash back on all
120973 - PayPal Credit purchases made through December 31, 2015. Plus,
120974 - get 6 months to pay on purchases of $99+. Apply Now. Subject to
120975 - credit approval. Expires 6/30/15. See terms.
120976 - Description Unit price Qty Amount
120978 - ..
120979 - 6. $14.95 USD 1 $14.95 USD
120980 - Subtotal $14.95 USD
120981 - Total $14.95 USD
120982 - Payment $14.95 USD
120983 - Charge will appear on your credit card statement as "PAYPAL *SAFECART"
120984 - Payment sent to customerservice@safecart.com
120986 - ..
120987 - 7. Invoice ID: UPRO-U0206141654-64VHS-M44YZ
120989 - ..
120990 - 8. Issues with this transaction?
120991 -
120992 - You have 180 days from the date of the transaction to open a
120993 - dispute in the Resolution Center.
120995 - ..
120996 - 9. Questions? Go to the Help Center at
120997 -
120998 - http://www.paypal.com/help.
121000 - ..
121001 - 10. Get verified - Pay from your bank account and you're 100%
121002 - protected against unauthorized payments sent from your PayPal
121003 - account. Log in and click the Get verified link below your
121004 - name.
121006 - ..
121007 - 11. RIGHT TO REFUND
121009 - ..
121010 - 12. You, the customer, are entitled to a refund of the money to be
121011 - transmitted as a result of this agreement if PayPal does not
121012 - forward the money received from you within 10 days of the date
121013 - of its receipt, or does not give instructions committing an
121014 - equivalent amount of money to the person designated by you
121015 - within 10 days of the date of the receipt of the funds from you
121016 - unless otherwise instructed by you.
121018 - ..
121019 - 13. If your instructions as to when the money shall be forwarded or
121020 - transmitted are not complied with and the money has not yet
121021 - been forwarded or transmitted, you have a right to a refund of
121022 - your money.
121024 - ..
121025 - 14. If you want a refund, you must mail or deliver your written
121026 - request to PayPal at P.O. Box 45950, Omaha, NE 68145-0950. If
121027 - you do not receive your refund, you may be entitled to your
121028 - money back plus a penalty of up to $1000 and attorney's fees
121029 - pursuant to Section 2102 of the California Financial Code.
121031 - ..
121032 - 15. Please do not reply to this email. This mailbox is not
121033 - monitored and you will not receive a response. For assistance,
121034 - log in to your PayPal account and click Help in the top right
121035 - corner of any PayPal page.
121037 - ..
121038 - 16. You can receive plain text emails instead of HTML emails. To
121039 - change your Notifications preferences, log in to your account,
121040 - go to your Profile, and click My settings.
121042 - ..
121043 - 17. PayPal Email ID PP120 - 933cac3be722a
121044 -
121045 -
121047 - ..
121048 - On receiving these 2 letters shown above, checked Wells Fargo account.
121049 - It shows charge pending on 150601 for $14.95, ref SDS 0 ED83
121051 - ..
121052 - There has been no transactions today nor anytime the past month for
121053 - $14.95.
121055 - ..
121056 - The merchant.......................... PC Utilities Software Limited
121057 - and the product....................... Optimizer Pro
121058 - shown in the notice from Paypal,
121059 - ref SDS 0 KD7K, sounds vaguely familiar.
121061 - ..
121062 - Research found that on 140602, Optimizer Pro was encountered on the
121063 - Internet. It was then purchased and installed on computer c21, as set
121064 - out in the record on 140602. ref SDS 3 0001
121066 - ..
121067 - Optimizer Pro was presented as software utilities to improve
121068 - performance of computers. ref SDS 3 TR5I After purchase for $30,
121069 - download and installation, found Optimizer Pro significantly degraded
121070 - performance, including removing applications from the task bar.
121071 - ref SDS 3 3L9L
121073 - ..
121074 - Additionally, Optimizer Pro caused multiple, unauthorized windows to
121075 - appear in SDS records opened on the Internet, some are identified as
121076 - related to Rock Turner. ref SDS 3 OG7O
121078 - ..
121079 - There is no report that Optimizer Pro causes virus infection of
121080 - computer nor Internet files, ref SDS 3 S66N, however, download and
121081 - installation may have somehow included Rock Turner, which is a virus
121082 - malware that took entire day to resolve on c21.
121084 - ..
121085 - There is no record that Optimizer Pro was offered in a manner that
121086 - committed the purchase of more than the single initial transaction.
121087 - Since installation of Optimizer Pro caused significant harm, it was
121088 - deleted and there was no intent to approve purchase of automatic
121089 - paymenst for annual renewal. ref SDS 3 X65J
121090 -
121091 -
121092 -
121093 -
121094 -
121095 -
121097 - ..
1211 -
1212 -
1213 - 1021
1214 -
121401 - Called Wells Fargo.
121402 -
121403 - 800 956 4442
121404 - ..
121405 - -
121406 - Talked to Maira (prounounced "mira"
121408 - ..
121409 - Reported evident scam charge.
121411 - ..
121412 - Provided Wells Fargo checking account.
121414 - ..
121415 - Maira proposed closing Wells Fargo debit credit card account
121416 - 2043845532 to prevent further charges from Paypal. The debit account
121417 - was set up on 100610 1110. ref SDS 1 CR7J The initial account was
121418 - closed 2 months later. After Millie died, we had to close the joint
121419 - account and open a new one on 100809 0910. ref SDS 2 CR7J
121421 - ..
121422 - This will require updating the order with Ascendtech yesterday, and
121423 - updating Earthlink, and Amazon to have current debit account..
121425 - ..
121426 - Claim reference #....................... 10531151628
121428 - ..
121429 - Will get new credit card in 10 days.
121431 - ..
121432 - Then notify Earthlink and Amazon of new card number.
121434 - ..
121435 - Mira said customers can get temporary debit cards from the bank to
121436 - use until the permenant card is received in 10 days.
121437 -
121438 - [On 150601 0915 received temporary debit card from Wells
121439 - Fargo bank. ref SDS 4 DG8K
121440 -
121441 - [On 150601 0915 updated Earthlink credit card account for
121442 - automatic payments on 150603, to pay welchco.com website
121443 - services. ref SDS 5 DG9H
121445 - ..
121446 - [On 150607 1939 received permenant replacement debit card
121447 - from Wells Fargo. ref SDS 6 IC5I
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