CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
0202 - Tivo, Inc
020201 - Ms. Annette NLN; Customer Support
020203 - Technical Support
020204 - Chat with Us
SUBJECTS
Tivo DVR Fail Transfer Completely Some Files Tivo Disk to Computer D
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
230502 -
230503 - Implemented Tivo request to test file transfers from Tivo DVR disk to
230504 - c21 disk. ref SDS 0 2V5O This yielded 6 truncated file transfers out
230505 - of total of 32. ref SDS 0 TY3H Submitted letter notifying Tifo test
230506 - results requested by Tivo. ref SDS 0 HL4G
230507 -
230508 -
230509 -
230510 -
230512 - ..
2306 -
2307 -
2308 - Background
2309 -
230901 - On 140819 1540 notified Tivo some movie files are not transferring
230902 - completely, examples listed ref SDS 11 D26O
230904 - ..
230905 - On 140826 1456 received letter from Tivo saying TiVo Server Properties
230906 - are under the 'Services' tab in the TiVo Desktop software; switch the
230907 - server to either Bonjour or TiVo Beacon, and then do another transfer
230908 - to see if the file sizes continue to be smaller and content continues
230909 - to be cut off. This way we can see if the network may have been
230910 - blocking one of the servers in use. ref SDS 14 HX51
230912 - ..
230913 - On 140826 1456 at 1513 used guidence in Devin's letter to switch the
230914 - Tivo server from Tivo Beacon to Bonjour for Windows (Preferred).
230915 - ref SDS 14 XY9L
230917 - ..
230918 - On 140826 1456 at 1648 transferred files again to update prior list on
230919 - 140824 1350. ref SDS 12 L97K This produced a new list showing
230920 - continuing file transfer errors. ref SDS 14 UO6M This indicates
230921 - changing the Tivo server from "Tivo Beacon" to "Bonjour for Windows
230922 - (Preferred)" continued to transfer three files incorrectly.
230923 - ref SDS 14 ML5J
230924 -
230926 - ..
2310 -
2311 -
2312 - Progress
2313 -
231301 - TiVo Premiere XL4 TCD758250 HD DVR Case number 140819-005808
231302 - Server Switch Tivo Beacon to Bonjour for Windows Problems Continue
231303 -
231304 - Follow up ref SDS 14 BH8M, ref SDS 13 BH8M.
231305 -
231306 - Implemented guidance from Tivo to switch servers presented in Tivo
231307 - letter on 140826 1456. ref SDS 14 HX51 At that time, changed the
231308 - server from "Tivo Beacon" to "Bonjour for Windows (Preferred)" also
231309 - shown on 140826 1456. ref SDS 14 J45J
231311 - ..
231312 - History of file transfers since 140826, shows 6 of 32 transfers
231313 - yielded truncated results. ref SDS 0 GS4O
231315 - ..
231316 - List of 6 files truncated when transferred from Tivo disk to computer
231317 - c21 disk...
231318 -
231319 - Computer Tivo Date Title
231320 - GB GB 2014
231321 - 4.76 6.49 08 31 Shane (Recorded Aug 31, 2014, HMCHD).TiVo
231322 - 2.97 5.24 08 30 Charlie Rose (Recorded Aug 30, 2014, HMCHD).TiVo
231323 - 1.15 5.45 08 26 Arabesqu (Recorded Aug 26, 2014, TCMHD).TiVo
231324 - 4.21 5.91 08 24 Flamigo Road (Recorded Aug 24, 2014, TCMHD).TiVo
231325 - 3.78 5.80 08 24 Homecoming (Recorded Aug 17, 2014, TCMHD).TiVo
231326 - .52 3.56 08 23 Perry Mason - 'The Case of the Flighty Father' (Recorded Aug 21, 2014, HMCHD).TiVo
231327 -
231329 - ..
231330 - Complete list of 32 transfers during the test period showing the
231331 - context of 6 trucated files marked with asterisks...
231332 -
231333 - Computer Tivo Date Title
231334 - GB GB 2014
231335 - 3.53 3.56 09 01 Perry Mason - 'The Case of the Barefaced Witness' (Recorded Sep 1, 2014, HMCHD).TiVo
231336 - 4.10 4.13 09 01 Perry Mason - 'The Case of the Difficult Detour' (Recorded Sep 1, 2014, HMCHD).TiVo
231337 - 1.43 1.54 09 01 No Way Out (Recorded Sep 1, 2014, HMCHD).TiVo
231338 - 6.34 6.56 08 31 The Blue Dahlia (Recorded Aug 31, 2014, HMCHD).TiVo
231339 - 5.05 5.24 08 31 This Gun for Hire (Recorded Aug 31, 2014, HMCHD).TiVo
231340 - * 4.76 6.49 08 31 Shane (Recorded Aug 31, 2014, HMCHD).TiVo
231341 - 6.14 6.33 08 31 The Big Land (Recorded Aug 31, 2014, HMCHD).TiVo
231342 - 3.27 3.30 08 31 Perry Mason - 'The Case of the Angry Dead Man' (Recorded Aug 31, 2014, HMCHD).TiVo
231343 - 3.62 3.65 08 31 Perry Mason - 'The Case of the Blind Man's Bluff' (Recorded Aug 31, 2014, HMCHD).TiVo
231344 - * 2.97 5.24 08 30 Charlie Rose (Recorded Aug 30, 2014, HMCHD).TiVo
231345 - 4.19 4.22 08 30 Perry Mason - 'The Case of the Wintry Wife' (Recorded Aug 30, 2014, HMCHD).TiVo
231346 - 3.56 3.59 08 30 Perry Mason - 'The Case of the Waylaid wolf' (Recorded Aug 30, 2014, HMCHD).TiVo
231347 - 4.04 4.08 08 29 Perry Mason - 'The Case of the Fickle Fortune' (Recorded Aug 29, 2014, HMCHD).TiVo
231348 - 3.99 4.03 08 29 Perry Mason - 'The Case of the Irresolute Performer' (Recorded Aug 29, 2014, HMCHD).TiVo
231349 - 3.67 3.71 08 28 Perry Mason - 'The Case of the Envius Editor' (Recorded Aug 28, 2014, HMCHD).TiVo
231350 - 3.55 3.58 08 28 Perry Mason - 'The Case of the Larcenous Lady' (Recorded Aug 28, 2014, HMCHD).TiVo
231351 - * 1.15 5.45 08 26 Arabesqu (Recorded Aug 26, 2014, TCMHD).TiVo
231352 - 6.12 6.39 08 26 The Key (Recorded Aug 26, 2014, TCMHD).TiVo
231353 - 8.80 9.07 08 26 Lady L (Recorded Aug 26, 2014, TCMHD).TiVo
231354 - 9.21 9.54 08 26 Quo Vadis (Recorded Aug 26, 2014, HMCHD).TiVo
231355 - 6.33 6.12 08 26 Brass Target (Recorded Aug 26, 2014, HMCHD).TiVo
231356 - 4.52 4.55 08 26 Perry Mason - 'The Case of the Nine Dolls' (Recorded Aug 26, 2014, HMCHD).TiVo
231357 - 4.28 4.31 08 26 Perry Mason - 'The Case of the Provocative Protege' (Recorded Aug 26, 2014, HMCHD).TiVo
231358 - 4.28 4.31 08 26 Perry Mason - 'The Case of the Provocative Protege' (Recorded Aug 26, 2014, HMCHD).TiVo
231359 - 4.87 4.90 08 25 Perry Mason - 'The Case of the Clumsy Clown' (Recorded Aug 25, 2014, HMCHD).TiVo
231360 - 4.21 4.24 08 25 Perry Mason - 'The Case of the Wandering Widow' (Recorded Aug 25, 2014, HMCHD).TiVo
231361 - * 4.21 5.91 08 24 Flamigo Road (Recorded Aug 24, 2014, TCMHD).TiVo
231362 - * 3.78 5.80 08 24 Homecoming (Recorded Aug 17, 2014, TCMHD).TiVo
231363 - 3.59 3.62 08 24 Perry Mason - 'The Case of the Lavender Lipstick' (Recorded Aug 24, 2014, HMCHD).TiVo
231364 - 3.24 3.27 08 24 Perry Mason - 'The Case of the Singular Double' (Recorded Aug 24, 2014, HMCHD).TiVo
231365 - 4.09 4.25 08 24 The Tall Target (Recorded Aug 24, 2014, HMCHD).TiVo
231366 - * .52 3.56 08 23 Perry Mason - 'The Case of the Flighty Father' (Recorded Aug 21, 2014, HMCHD).TiVo
231367 -
231368 -
231370 - ..
2314 -
2315 -
2316 - 1345
2317 -
231701 - Submitted letter to Tivo submitting results of testing, and saying...
231702 -
231703 - 1. Subject: End of program was cut off [Incident: 140819-005808]
231704 - Date: 2014-09-01 13:44
231708 - ..
231709 - 2. Dear Devin,
231711 - ..
231712 - 3. Responding to your letter on 140826, shown below, thanks for
231713 - clarifying how to implement guidance for testing alternate
231714 - servers. [...shown in the record on 140826 1456. ref SDS 14
231715 - IS4M...]. Sorry it took me so long to realize have been using
231716 - Tivo Desktop software nearly everyday for a year. This server
231717 - switch has now been done. Results indicate continuing problem,
231718 - shown in the record of transfers today on 140901, see beginning
231719 - line 2312. ref SDS 0 2V5O
231721 - ..
231722 - 4. Please advise how to avoid truncated file transfers, and if 6
231723 - files already truncated on the computer can be re-transferred
231724 - to show program endings.
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Distribution. . . . See "CONTACTS"