THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: April 8, 2013 03:24 AM Monday; Rod Welch

C21 letter notify Ascendtech questions to complete order 368873.

1...Summary/Objective
2...Questions on installation and setup...


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CONTACTS 
0201 - Ascendtech, Inc                                                                                                                                                    
020101 - Mr. Steve LastName; Technical Agent  
020103 - Technical Assistance Department  

SUBJECTS
C21 Order 368873 Ascendtech Questions Motherbaord Item Number Cataly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2303 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2303 -    ..
2304 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2305 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
230501 - Follow up ref SDS 50 0000. ref SDS 48 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
230502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230506 -  ..
2306 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2307 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2308 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2309 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
230901 - Questions on installation and setup...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
230902 - 
230903 - Follow up ref SDS 50 YU4H.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
230904 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230905 - Submitted letter to Steve at Ascendtech saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
230906 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230907 -    1.  Subject:  Order Number 368873 Received 4 April 2013                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
230908 -        Date:  Mon, 08 Apr 2013 03:34:29 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
230916 -         ..
230917 -    2.  Thanks for expediting the order, reported in your letter last                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
230918 -        month on the 29th [... reported, 130329 1115, ref SDS 48                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
230919 -        O24H...].                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
230921 -         ..
230922 -    3.  As expected it's a great machine [...shown by performance tests                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
230923 -        after overclocking on 130404 1453. ref SDS 50 UW4G...].  Just a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
230924 -        few questions listed in the record on 130404 (see line 630402.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
230925 -        ref SDS 50 YU4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
230927 -         ..
230928 -    4.  Please call in the morning to discuss resolution.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
230929 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230935 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
230937 -  ..
2310 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2311 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2312 - 1549                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2313 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
231301 - Received letter from Steve notifying Ascendtech received the letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
231302 - this morning, and saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
231303 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
231304 -    1.  Subject:  RE: Order Number 368873 Received 4 April 2013                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
231305 -        Date:  Mon, 8 Apr 2013 13:45:04 -0500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
231309 -         ..
231310 -    2.  Hello                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
231312 -         ..
231313 -    3.  I just read this [...Steve references the letter submitted this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
231314 -        morning, per above, ref SDS 0 YU4H, and citing 5 questions on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231315 -        completing order 368873 listed in the record on 130404 1453.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
231316 -        ref SDS 50 YU4H...], and forwarded on to the person/people,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
231317 -        that built and tested it I'm sorry, it's a little too much to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231318 -        take in, in one instance.  Maybe it would be best to tackle 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231319 -        question at a time ?  Or a couple at a time ?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231321 -         ..
231322 -    4.  Right off the bat, they said reformatting the drives, might be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
231323 -        slowing it down It might be worth the time to reformat them,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
231324 -        and run the test over again, to see                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
231326 -         ..
231327 -    5.  The drivers built to use NET, need to have it installed But I'm                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
231328 -        not sure what that has to do with the audio                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
231330 -         ..
231331 -    6.  It sounds like the driver is going to sleep, and not waking up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
231332 -        correctly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
231334 -         ..
231335 -    7.  Allot it, I don't understand exactly what your asking But as I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
231336 -        just checked on the building of it, and actually did not build                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
231337 -        it myself It might be best to send this on to the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
231338 -        person/people, that actually built it I myself, do not know the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
231339 -        answers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
231341 -         ..
231342 -    8.  Lets try one problem at a time And I will print each one, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231343 -        walk over to them, to talk about it with them Please                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
231344 -        understand, they build systems all day, and can not answer the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
231345 -        phone etc They built 10 or 20 systems every day, so I can not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
231346 -        ask them to leave that room, or spend time talking to me,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
231347 -        instead of doing their job                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
231349 -         ..
231350 -    9.  But if We do it one at a time, I can walk over a spend a few                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
231351 -        minutes with them, each time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
231352 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
231354 -         ..
231355 -   10.  Thank you,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
231356 -        Steve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
231357 -        Ascendtech Tech Support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
231358 -        Service: (216) 458-1101                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
231359 -        Support: (216) 458-1104                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
231360 -        Fax: (440) 946-1101                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
231361 -        website: www.ascendtech.us                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
231362 -        Operating Hours: Mon - Fri 9AM - 6PM Est                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
231363 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
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231373 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2314 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
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