THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: April 8, 2013 03:24 AM Monday;
Rod Welch
C21 letter notify Ascendtech questions to complete order 368873.
1...Summary/Objective
2...Questions on installation and setup...
..............
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CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Order 368873 Ascendtech Questions Motherbaord Item Number Cataly
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 50 0000. ref SDS 48 0000.
230502 -
230503 -
230504 -
230506 - ..
2306 -
2307 -
2308 - Progress
2309 -
230901 - Questions on installation and setup...
230902 -
230903 - Follow up ref SDS 50 YU4H.
230904 -
230905 - Submitted letter to Steve at Ascendtech saying...
230906 -
230907 - 1. Subject: Order Number 368873 Received 4 April 2013
230908 - Date: Mon, 08 Apr 2013 03:34:29 -0700
230916 - ..
230917 - 2. Thanks for expediting the order, reported in your letter last
230918 - month on the 29th [... reported, 130329 1115, ref SDS 48
230919 - O24H...].
230921 - ..
230922 - 3. As expected it's a great machine [...shown by performance tests
230923 - after overclocking on 130404 1453. ref SDS 50 UW4G...]. Just a
230924 - few questions listed in the record on 130404 (see line 630402.
230925 - ref SDS 50 YU4H
230927 - ..
230928 - 4. Please call in the morning to discuss resolution.
230929 -
230935 -
230937 - ..
2310 -
2311 -
2312 - 1549
2313 -
231301 - Received letter from Steve notifying Ascendtech received the letter
231302 - this morning, and saying...
231303 -
231304 - 1. Subject: RE: Order Number 368873 Received 4 April 2013
231305 - Date: Mon, 8 Apr 2013 13:45:04 -0500
231309 - ..
231310 - 2. Hello
231312 - ..
231313 - 3. I just read this [...Steve references the letter submitted this
231314 - morning, per above, ref SDS 0 YU4H, and citing 5 questions on
231315 - completing order 368873 listed in the record on 130404 1453.
231316 - ref SDS 50 YU4H...], and forwarded on to the person/people,
231317 - that built and tested it I'm sorry, it's a little too much to
231318 - take in, in one instance. Maybe it would be best to tackle 1
231319 - question at a time ? Or a couple at a time ?
231321 - ..
231322 - 4. Right off the bat, they said reformatting the drives, might be
231323 - slowing it down It might be worth the time to reformat them,
231324 - and run the test over again, to see
231326 - ..
231327 - 5. The drivers built to use NET, need to have it installed But I'm
231328 - not sure what that has to do with the audio
231330 - ..
231331 - 6. It sounds like the driver is going to sleep, and not waking up
231332 - correctly
231334 - ..
231335 - 7. Allot it, I don't understand exactly what your asking But as I
231336 - just checked on the building of it, and actually did not build
231337 - it myself It might be best to send this on to the
231338 - person/people, that actually built it I myself, do not know the
231339 - answers
231341 - ..
231342 - 8. Lets try one problem at a time And I will print each one, and
231343 - walk over to them, to talk about it with them Please
231344 - understand, they build systems all day, and can not answer the
231345 - phone etc They built 10 or 20 systems every day, so I can not
231346 - ask them to leave that room, or spend time talking to me,
231347 - instead of doing their job
231349 - ..
231350 - 9. But if We do it one at a time, I can walk over a spend a few
231351 - minutes with them, each time
231352 -
231354 - ..
231355 - 10. Thank you,
231356 - Steve
231357 - Ascendtech Tech Support
231358 - Service: (216) 458-1101
231359 - Support: (216) 458-1104
231360 - Fax: (440) 946-1101
231361 - website: www.ascendtech.us
231362 - Operating Hours: Mon - Fri 9AM - 6PM Est
231363 -
231364 -
231365 -
231366 -
231367 -
231368 -
231369 -
231370 -
231371 -
231372 -
231373 -
2314 -
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