CONTACTS
SUBJECTS
American Standard Warranty Order #200569049 Receive Replace Defectiv
2603 -
2603 - ..
2604 - Summary/Objective
2605 -
260501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
260502 -
260503 -
260504 -
260505 -
260507 - ..
2606 -
2607 -
2608 - Background
2609 -
260901 - On 120706 1326 toilet flush problem reported. ref SDS 2 4J5I
260902 -
260903 - On 120708 investigated venting issue, ref SDS 3 OT80, including
260904 - meeting with Eric in Plumbing Department at Home Depot. ref SDS 3 DL5L
260906 - ..
260907 - On 120709 2042 letter from American Standard submitted product specs,
260908 - and explained trouble shooting procedures. ref SDS 4 SA7G
260910 - ..
260911 - On 120709 2042 at 2203 notified American Standard that failure of
260912 - model 4021 is most likely product defect. 120709 2042, ref SDS 4 VE6Y
260914 - ..
260915 - On 120710 1549 American Standard seemed to offer replacement toilet to
260916 - correct product defect in AS model 421. ref SDS 6 OU4X
260918 - ..
260919 - On 120712 0909 submitted letter to American Standard asking Tina to
260920 - facilitate replacing defective toilet bowl. ref SDS 7 XV4K
260922 - ..
260923 - On 120712 0909 at 1320 American Standard confirms agreement to replace
260924 - toilet bowl that corrects siphoning defect, and requests product specs
260925 - that match water tank. ref SDS 7 1E5F
260927 - ..
260928 - On 120714 1117 notified American Standard to replace toilet bowl with
260929 - unit measuring 13" high, round and white. 120714 1117, ref SDS 9 DP4N
260931 - ..
260932 - On 120716 0830 letter from Tina advises American Standards does not
260933 - manufacture toilet bowl 13", and requests another measurement.
260934 - ref SDS 10 DP4N
260936 - ..
260937 - On 120716 0830 at 0840 letter to Tina advises American Standards that
260938 - correct hight of toilet bowl is 15" high, and is round, and finish is
260939 - white. ref SDS 10 9S4N; further called Kathy and verified shape is
260940 - round. ref SDS 10 S48G
260942 - ..
260943 - On 120716 0600 Kathy received letter from American Standard ordering
260944 - replacement of defective toilet bowl with confirmation #200569049.
260945 - ref SDS 0 DP4N
260946 -
260947 -
260948 -
260950 - ..
2610 -
2611 -
2612 - Progress
2613 -
261301 - Received letter from Tina at American Standard saying...
261302 -
261303 - 1. Subject: RE: Customer Service Form Submission American Standard Ref #564989
261304 - Date: Tue, 17 Jul 2012 08:34:37 -0400
261311 - ..
261312 - 2. We have placed an order for a new bowl under the warranty.
261313 - Your confirmation number is 200569049. [...Tina responds to the
261314 - letter yesterday submitting corrected size, shape, and finsih
261315 - requirements to replace defective toilet bowl model 4021,
261316 - reported on 120716 0830. ref SDS 10 9S4N...].
261317 -
261318 - [On 120725 0700 at 1207 Kathy reported that Fedex delivered
261319 - toilet seat on 120724; therefore delivery of toilet bowl is
261320 - still pending. ref SDS 11 NL32
261322 - ..
261323 - [On 120726 2241 letter to American Standards reports
261324 - delivery of toilet seat, and asks Tina for Fedex tracking
261325 - number to coordinate delivery of toilet bowl. ref SDS 12
261326 - JX6S
261328 - ..
261329 - 3. Thank you for contacting us,
261331 - ..
261332 - 4. Tina
261333 -
261334 - American Standard Brands,
261335 - Technical Customer Service
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