CONTACTS
SUBJECTS
Battery Primary Part EV088AA 6 Cell Battery (New Generation ID Kathy
1003 -
1003 - ..
1004 - Summary/Objective
1005 -
100501 - Follow up ref SDS 5 0000, ref SDS 4 0000.
100502 -
100503 - For the past year or so, Kathy has needed battery for her home
100504 - computer. Today ordered battery from HP.
100505 -
100506 -
100507 -
100509 - ..
1006 -
1007 -
1008 - Progress
1009 -
100901 - Battery Ordered for C19 - Kathy's Notebook Computer
100902 -
100903 -
100904 - Received letter from HP notifying that today is last day of Memorial
100905 - Day Sale...
100906 -
100907 - http://www.shopping.hp.com/is-bin/INTERSHOP.enfinity/WFS/HP-HHO-
100909 - ..
100910 - Offers $10 savings on accessories for coupon...
100911 -
100912 - salute12
100914 - ..
100915 - HP research source for battery procurement seems to indicate can
100916 - Kathy's notebook computer (assigned c19 in the record) HP model dv2700
100917 - fits the series...
100918 -
100919 - Pavilion DV2000
100921 - ..
100922 - HP offers...
100923 -
100924 - Primary ......................... EV088AA 4 hours
100925 - Extended life.................... EV089AA 8 hours
100927 - ..
100928 - There is a phone number to call for assistance ordering the right
100929 - battery...
100930 -
100931 - 888 999-4747
100933 - ..
100934 - Called HP.
100936 - ..
100937 - Talked to John
100939 - ..
100940 - John advised that standard battery EV088AA has nominal use time before
100941 - recharging of 4 hours, and seemed to indicate the extended battery
100942 - doubles that to 8 hours. Ultimately, not sure about these hours - 2
100943 - hours for primary and 4 hours for extended seems more likely, but
100944 - could get longer use for such a small unit.
100946 - ..
100947 - In any event, ordered primary battery. John said the extended battery
100948 - extends beyond the edge of the computer and so presents awkward
100949 - handling and appearance, although he said some customers feel the
100950 - extended battery provides better balance with the display screen open
100951 - for using the computer. John further indicated women seem to prefer
100952 - the better appearance to longer use, so bought the primary battery.
100954 - ..
100955 - Cost for extended life part number: EV089AA
100956 -
100957 - Price................. $107.63
100958 - Coupon................ 10.00 -
100959 -
100960 - Total................. 97.00
100962 - ..
100963 - Total with tax........ $105.20
100965 - ..
100966 - Order number........................... H122960932
100967 -
100968 -
100970 - ..
1010 -
1011 -
1012 - 0921
1013 -
101301 - Received letter from HP saying...
101302 -
101303 - 1. Subject: Your HP Order Confirmation -- H122960932
101304 - Date: Sat, 2 Jun 2012 16:17:38 +0000 (GMT) - 0917 - PDT
101308 - ..
101309 - 2. ORDER RECEIVED
101310 -
101311 - My order status
101312 -
101313 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
101315 - ..
101316 - 3. My account
101317 -
101318 - http://www.shopping.hp.com/webapp/shopping/sign_in.do?destinationURL=edit_profile.do
101320 - ..
101321 - 4. Customer service
101322 -
101323 - http://www.shopping.hp.com/en_US/home-office/-/static/page-customer-services
101324 -
101325 - 5. Hello
101329 - ..
101330 - 6. Your order number is..................... H122960932
101332 - ..
101333 - 7. Your chosen delivery method is Standard 5-7
101335 - ..
101336 - 8. Business Days and we will send you tracking information once
101337 - your order ships.
101338 -
101339 - 9. ORDER INFORMATION
101340 -
101341 - Product description.......................
101342 - 6 Cell Battery (New Generation ID)
101343 - Part Number............................... EV088AA
101344 - QTY....................................... 1
101345 - Extended price............................ $97.63
101346 - Status....................................
101347 -
101348 - http://www.shopping.hp.com/en_US/home-office/-/products/-/-/EV088AA
101349 -
101350 - The HP Home & Home Office Store will accept returns or exchanges
101351 - for this product up to 21 days after delivery
101352 -
101353 - http://www.shopping.hp.com/webapp/shopping/return_exchange_popup.do?popup=true
101354 -
101355 - Confirmed
101357 - ..
101358 - SUMMARY OF SAVINGS:
101359 - Instant discounts you received:
101360 - *$10.00* Coupon
101361 - *$11.96* Save 10% instantly
101362 -
101363 - CA Tax.................................... $7.57
101364 - Shipping Free............................. 0.00
101366 - ..
101367 - 10. GRAND TOTAL.............................. $105.20
101369 - ..
101370 - 11. SHIPPING ADDRESS:
101375 -
101376 -
101377 - 12. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
101383 -
101384 -
1014 -
SUBJECTS
C20 Sacramento Workstation HP Pavilion HPE H8 1280t Procurement Part
1803 -
1804 - 0922
180501 - ..
180502 - C20 Ordered Workstation for Kathy's Place Sacramento
180503 -
180504 - We need another CPU to avoid lugging all the stuff between Concord and
180505 - Sacramento.
180507 - ..
180508 - This gives Kathy option using notebook in computer room, or desktop
180509 - computer connected to LG television in living room, as we did the past
180510 - few days. Kathy's grandchildren, and Michael and Amy might wind up
180511 - playing games.
180513 - ..
180514 - John helped configure another h8 1280t for Kathy, designated c20 after
180515 - Kathy's notebook assigned c19, per above. ref SDS 0 Y55H
180516 -
180517 - HP Pavilion HPE H8 1280t
180518 -
180519 - http://www.shopping.hp.com//en_US/home-office/-/products/Desktops/Desktops?SearchParameter=%26%40QueryTerm%3D*%26CategoryUUIDLevelX%3DOp0QxXjbaUcAAAE0eehcZzOt%26categoryusagedesktops_dte2%3DHigh%2BPerformance%26%40Sort.ProductSalePrice%3D0&jumpid=em_r329_hhos_6162&aoid=122801&email=null&rid=C1AEE8F08157A17EE389721F3CB9BAEE&eppPageRedirect=2
180520 -
180522 - ..
180523 - Features H8 1280t HP Desktop Computer
180524 -
180525 -
180526 - 1. Six-core processor, discrete graphics, 2-year
180527 - warranty; excellent expandability and flexibility
180529 - ..
180530 - 2. Processor i7-3820 4-core [3.6GHz, 15MB Shared Cache]
180532 - ..
180533 - Research indicates i7-3820 is a 4 core processor....
180534 -
180535 - http://ark.intel.com/products/63698
180537 - ..
180538 - This representation seems conflicting with HP representation that
180539 - h8-1280t has 6-core processor, per para 1. ref SDS 0 9J4O
180541 - ..
180542 - Quadcore cpu may be possible to accomplish standard configuration.
180543 -
180544 - 3. 12 GB memory 1600 Hz DDR3 SDRAM
180545 -
180546 - 4. 2 TB disk
180548 - ..
180549 - 5. Graphics card - 1GB AMD Radeon HD 7570 [DVI, HDMI, DP, VGA
180550 - adapter
180552 - ..
180553 - 6. Windows 7 Ultimate OS
180555 - ..
180556 - 7. Power supply - 600 watt
180558 - ..
180559 - 8. LAN wireless premium
180561 - ..
180562 - 9. Memory card reader 15-1 4 USB 2 and 2 USB 3 front panel
180564 - ..
180565 - 10. Wireless keyboard and mouse
180567 - ..
180568 - 11. HP Webcam HD-4110
180570 - ..
180571 - 12. Logitec headset
180572 -
180574 - ..
180575 - Ordered number......................... H122960937
180577 - ..
180578 - Total tax included..................... $1,380.07
180580 - ..
180581 - This is 80% - even 90% of c18 for 40% of the cost, shown on 120314
180582 - 0832. ref SDS 3 QQ7L
180584 - ..
180585 - Build date is 120611 and delivery is 5 - 7 days.
180587 - ..
180588 - Had the thing shipped to Kathy, which is probably a mistake, because
180589 - should have shipped here for configuration and then taken it to
180590 - Kathy's place.
180592 - ..
180593 - John said that because shipping address is different from billing
180594 - address HP processes the order differently for verification, and so
180595 - the order will be issued with email within 24 hours.
180597 - ..
180598 - John said that if the HP letter confirming the order is not received
180599 - within 24 hours, call lost prevention team...
180600 -
180601 - 888 999 4747
180602 -
180604 - ..
1807 -
1808 -
1809 - 1115
1810 -
181001 - Received letter from HP saying...
181002 -
181003 - 1. Subject: Order being processed
181004 - Date: Sat, 2 Jun 2012 16:45:06 +0000 (UTC) - 0945 PDT
181008 - ..
181009 - 2. Hello
181013 - ..
181014 - 3. Thank you for your recent order with HP Home & Home Office
181015 - Store. It has been received and is being processed.
181017 - ..
181018 - 4. We'll e-mail you a status update within one business day.
181020 - ..
181021 - 5. If you don't receive this e-mail by 10 p.m. Eastern time on the
181022 - next business day, please call us at *1 (888) 999-4747 *
181023 - between 7 a.m. and 2 a.m. Eastern Time on weekdays, or between
181024 - 8 a.m. and 11 p.m. Eastern Time on weekends, and refer to
181025 - order number *H122960937*.
181027 - ..
181028 - This aligns with notice from John during the call earlier this
181029 - morning, per above. ref SDS 0 1E3L
181031 - ..
181032 - HP letter continues...
181033 -
181034 - 6. We appreciate your interest in HP products.
181036 - ..
181037 - 7. HP Home & Home Office Store
181038 -
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1811 -