CONTACTS
SUBJECTS
HP Printer Receive Photosmart Plus EAIO B210a Model CN216A Serial #
0903 -
0903 - ..
0904 - Summary/Objective
0905 -
090501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
090502 -
090503 -
090504 -
090505 -
090507 - ..
0906 -
0907 -
0908 - Progress
0909 -
090901 - Called Fedex...
090902 -
090903 - 115 Center
090904 - Pacheco, CA 94553
090905 - 800 232 0220
090907 - ..
090908 - Talked to Mark...
090910 - ..
090911 - Gave door tag number for printer...
090912 -
090913 - 1028 1817 5467
090914 -
090915 - ...and for c16, HP HDX X18T notebook computer...
090916 -
090917 - 1028 5935 3090
090918 -
090920 - ..
090921 - Mark will call to prevent Fedex from putting the stuff on the
090922 - delivery truck, so we can go pick it up this morning.
090923 -
090925 - ..
0910 -
0911 -
0912 - 0821
0913 -
091301 - Mark called back.
091303 - ..
091304 - Directions...
091305 -
091306 - Galindo to US 680, go under freeway and turn right onto...
091307 -
091308 - Contra Costa Boulevart, go North a block or so and turn right
091309 - onto...
091311 - ..
091312 - Center, go East a block to 115 Center.
091314 - ..
091315 - After the call, drove to Fedex and picked up new printer to replace
091316 - defective equipment, as explained in the record on 111110 0940.
091317 - ref SDS 4 TY5H
091319 - ..
091320 - Printer....
091321 -
091322 - HP Case number............... 7502173636
091324 - ..
091325 - Product description....
091326 -
091327 - Description................... HP PHOTOSMART PLUS EAIO B210A
091328 - Model........................ CN216A
091329 - Serial Number................ CN0AF2M5KV
091330 -
091331 -
091332 -
091333 -
091334 -
091336 - ..
0914 -
0915 -
0916 - 1046
0917 -
091701 - Instructions.
091702 -
091703 - 1. Power down old printer.
091705 - ..
091706 - 2. Uninstall software for prior printer.
091707 -
091708 - While following printed installation guidance, Kathy
091709 - figured out how to mostly get the printer set up.
091711 - ..
091712 - The printer asked for passowrd to the router. Found this
091713 - in SDS Subject Index.
091714 -
091722 - ..
091723 - Kathy got to a point that said to put the HP CD in the
091724 - drive and follow instructions.
091726 - ..
091727 - Instructions say to uninstall software for prior printer.
091729 - ..
091730 - HP software directory does not list files to be deleted.
091732 - ..
091733 - Control Panel Uninstall lists 9 seperate HP files to be
091734 - deleted
091736 - ..
091737 - Talked to Rob at HP. He said should uninstall old
091738 - software, and install new software.
091740 - ..
091741 - Number to call for printer support...
091742 -
091743 - 800 474 6836
091745 - ..
091746 - Talked to Ruth Ann
091748 - ..
091749 - Case number......................... 8055332868
091751 - ..
091752 - Ruth Ann said to uninstall all HP listings in...
091753 -
091754 - Start
091755 - Programs
091757 - ..
091758 - After doing this, we could not get the printer to configure
091759 - for wireless scan ops.
091761 - ..
091762 - Kathy did an experiement showing the printer is configured
091763 - to print files sent from the computer.
091765 - ..
091766 - Ruth Ann said we need to configure the printer to see the
091767 - computer through the router.
091769 - ..
091770 - Ruth said she will investigate and someone will call back
091771 - to implement solution.
091772 -
091774 - ..
0918 -
0919 -
0920 - 1100
0921 -
092101 - Vicki called back.
092102 -
092103 - Vicki said there is nothing in the record prepared by Ruth
092104 - Ann showing a problem. She is calling back to continue
092105 - prior support.
092107 - ..
092108 - Vicki asked what's the problem?
092110 - ..
092111 - Explained Ruth Ann's issue per above. ref SDS 0 UU78
092113 - ..
092114 - Vicki connected to c17 through the Internet.
092116 - ..
092117 - She worked for 40 minutes, and continued to get failure of
092118 - printer to recognize the router network, even though c17
092119 - is printing through the router.
092120 -
092122 - ..
0922 -
0923 -
0924 - 1214
0925 -
092501 - Explained have to leave for 1230 meeting at VA.
092503 - ..
092504 - Vicki said she will escalate this problem. HP will call back in 2 - 3
092505 - days with a solution.
092506 -
092507 - [On 111117 1250 HP tech rep called, but could not work with
092508 - HP at that time due to conflict with other matters; tech
092509 - scheduled call back in an hour, but did not call back.
092510 - ref SDS 7 WK6M
092511 -
092512 -
092513 -
092514 -
092515 -
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092517 -
092518 -
092519 -