CONTACTS 

SUBJECTS
Water Heater Failed Requires Repairs Concord Townhouse 1158 St Matth

1703 -
1703 -    ..
1704 - Summary/Objective
1705 -
170501 - Follow up ref SDS 3 0000. ref SDS 2 0000.
170502 -
170503 -
170504 -
170505 -
170506 -
170508 -  ..
1706 -
1707 -
1708 - Progress
1709 -
170901 - Returning from visiting Ross and Claudia in Connecticut on 101130,
170902 - noticed the water was not as hot as it had been since the work was
170903 - done 5 years ago.  Thought possibly Arlette had turned down the
170904 - temperature while caring for Sasha, so turned the temperature valve
170905 - from Warm to half-way between Warm and Hot.  This change solved the
170906 - temerpature problem.
170908 -  ..
170909 - Yesterday, noticed the water taking a shower was suddenly only luke
170910 - warm despite turning to full hot water.  This evening washing dishes,
170911 - there is no hot water.
170913 -  ..
170914 - Inspection of the water heater shows about .25" of water in the drip
170915 - pan.  Previously, this condition was associated with water heater
170916 - having failed due to internal rust, reported on 060411 0721.
170917 - ref SDS 3 7X8K
170919 -  ..
170920 - Background on 060411...
170921 -
170922 -            Kevin
170923 -            Diablo Rooter Company
170924 -            925 827 1332
170925 -
170926 - ...installed...
170927 -
170928 -            Rheem Guardian 50 gallon water heater
170929 -            Serial Number............. RHLN 0206Z19998
170930 -            Model..................... 22V0501
170931 -
170932 - ...for Millie at 1158 St Matthew PL. ref SDS 3 HC56  Transaction
170933 - with Diablo Root Company...
170935 -         ..
170936 -        Invoice........................... 49943
170937 -        Total cost........................ $875
170938 -        Paid check #...................... 201     dated 060411
170940 -  ..
170941 - Called and left message Kevin to call about the water heater problem.
170942 -
170944 -  ..
1710 -
1711 -
1712 - 2158
1713 -
171301 - Kevin called back.
171302 -
171303 - He explained how to inspect the water heater to reset the pilot
171304 - light.
171306 -  ..
171307 - We began a process to...
171308 -
171309 -        1.  Turn middle red guage from "On" to "Pilot."
171310 -
171311 -        2.  Simultaneously press red buttons on either side of the red
171312 -            guage in step 1.
171314 -  ..
171315 - Kevin decided to defer trying to reset the pilot this evening.  He
171316 - wants to check the water heater for damage before attempting to light
171317 - the pilot.
171319 -  ..
171320 - Kevn will come tomorrow morning.  He said getting a new water heater
171321 - may cost over $1,200.
171323 -  ..
171324 - After the call, checked the record for prior water heater work.  At
171325 - that time on 060411, Kevin advised that if defects are discovered at
171326 - any time in the installation work, Diablo Rooter will make repairs at
171327 - no extra cost.  The water heater itself has a guarentee of 6 years,
171328 - which is one year longer than the unit that failed and was replaced.
171329 - ref SDS 3 EE47
171330 -
171331 -
171332 -
171333 -
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171335 -
1714 -