CONTACTS 

SUBJECTS
VA Endoscopy Test Scheduled 100827 Arrange Driver Required for Anest

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
080502 -
080503 -
080504 -
080506 -  ..
0806 -
0807 -
0808 - Background
0809 -
080901 - On 100830 Received call from VA Medical Center in San Francisco
080902 - confirming they are preparing a CD, ref SDS 5 6N5J, of medical records
080903 - for period 091018 - 1000101, and ordered at Patient Records at VA
080904 - Clinic in Martinez on 100825 0947. ref SDS 3 QE5F
080906 -  ..
080907 - On 100914 1149 called and talked to Jeff, who said Vera was still
080908 - working on the order, ref SDS 6 6N5J; also called Vera and left a
080909 - message asking for expected schedule to complete request for medical
080910 - records on CD. ref SDS 6 OF7M
080912 -  ..
080913 - On 100927 1124 called VA and was told the order is completed but there
080914 - is no record on putting the records on a CD nor that the records have
080915 - been mailed to the customer. ref SDS 0 EX7H
080916 -
080918 -  ..
0810 -
0811 -
0812 - Progress
0813 -
081301 - Telephone for Vera.................. 415 750 5743
081303 -  ..
081304 - Answering service identified this number for someone named Leona, not
081305 - Vera.
081307 -  ..
081308 - Left another message for Vera to include period 091018 - 100115, and
081309 - asked if the records request has been completed and mailed to the
081310 - customer, following up the call last week on 100914 1149. ref SDS 6
081311 - 6N5J
081313 -  ..
081314 - Telephone for patient records....... 415 750 6607
081316 -  ..
081317 - Talked to Debbi.
081319 -  ..
081320 - She checked the computer.  It shows the work was completed last
081321 - Thursday, but does not say the records were assembled on a CD, nor
081322 - that they have been mailed to the customer.
081324 -  ..
081325 - Debbi checked further.  She indicated that the VA computer in the
081326 - Patient Records Department shows the ordered was placed for delivery
081327 - on a computer CD, as reported on 100825 0947. ref SDS 3 QE5F
081329 -  ..
081330 - She still cannot determine from the computer whether Vera put the
081331 - records on a CD or printed everything on paper.  Nor is there anything
081332 - saying the records have been shipped to the customer.  She suggested
081333 - calling back tomorrow and asking Vera what happened.
081335 -  ..
081336 - Upon discussion, Debbi decided that the VA computer should show what
081337 - work was done in relation to what was ordered.   She took the number
081338 - to call back tomorrow and advise status of this order, after VA
081339 - management consults with Vera on status processing the order filed on
081340 - 100825 0947. ref SDS 3 QE5F
081341 -
081342 -            [On 100928 0706 received CD with medical records for work
081343 -            at VA in San Francisco Medical Center on 2 procedures,
081344 -            heart surgery on 091022, and Heller Myotomy surgery to
081345 -            resolve achalashia on 091216, ref SDS 7 NA4Y; records were
081346 -            requested on 100825. ref SDS 3 QE5F
081347 -
081348 -
081349 -
081350 -
081351 -
081352 -
081353 -
081354 -
081355 -
081356 -
0814 -