CONTACTS 
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department

SUBJECTS
Comcast Internet Failed Email Service Restored Power Router Off Powe

3303 -
3303 -    ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
330502 -
330503 -
330504 -
330506 -  ..
3306 -
3307 -
3308 - Background
3309 -
330901 - On 100915, Comcast installed telephone service that includes Internet
330902 - and email. ref SDS 1 IE8X
330904 -  ..
330905 - On 100922, Comcast Internet service stopped.  Called Comcast and got
330906 - assistance from Ellen to restore service by disconnecting the power to
330907 - the router and the modem in a particular order, then restoring power
330908 - in reverse order. ref SDS 2 JR8G
330909 -
330911 -  ..
3310 -
3311 -
3312 - Progress
3313 -
331301 - Today, the same problem occurred again that was reported on 100922
331302 - 1951. ref SDS 2 0V5O
331304 -  ..
331305 - Used instructions from Ellen for restoring Internet service, reported
331306 - on 100922 1951. ref SDS 2 JR8G
331308 -  ..
331309 - Internet access was restored without calling Comcast support
331310 - services.
331311 -
331312 -            [On 101005 0923 moved modem and router power connections to
331313 -            the right end of the computer table which has easier
331314 -            access, than the left end. ref SDS 3 SY5Q
331316 -             ..
331317 -            [On 101012 0757 Morris used Comcast procedures to restore
331318 -            Internet cable service at his location in Saratoga,
331319 -            ref SDS 4 H168; about 20 minutes later problem occurred at
331320 -            Concord. ref SDS 4 RM3Y
331321 -
331322 -
331323 -
331324 -
331325 -
3314 -