CONTACTS 

SUBJECTS
Europe Mediterranean Tapestry Vacation  cuise Spain Italy Greece 12

0403 -      ~
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 14 0000, ref SDS 7 0000.
040502 -
040503 -
040504 -
040505 -
040507 -  ..
0406 -
0407 -
0408 - Background
0409 -
040901 - Prior cruise planning....
040902 -
040903 -        1.  Mediterrean cruise Venice Spain........ 090424, ref SDS 11 XE5H
040904 -        2.  Panama canal cruise.................... 081026, ref SDS 4 F75H
040905 -        3.  Mediterrean cruise Rome Spain.......... 070907, ref SDS 2 FS5H
040906 -        4.  Alaska cruise.......................... 060526, ref SDS 1 0001
040908 -  ..
040909 - On 100123, Kim and Pam invited Millie to go with them on another
040910 - cruise in the Medeterranean planned for May.
040912 -  ..
040913 - On 100131 Millie's letter to Pam and Kim advised that she had booked
040914 - travel and cruise reservations for the trip, departing on 100510.
040915 - ref SDS 13 KO3V  These arrangements resulted in Pam staying in
040916 - Millie's room, rather the three girls in one room.  Millie prefers a
040917 - room by herself, but her medical condition requires having immediate
040918 - support, so it is helpful for Pam to room with her mother.
040920 -  ..
040921 - On 100217 Millie called the travel agent to change arrangements for
040922 - Pam and Millie to share a room. ref SDS 14 PK9O
040924 -  ..
040925 - On 100217 Pam submitted the transaction file showing her cost for a
040926 - 3-way split with Kim, Barbara, and Pam in one room. ref SDS 14 KV8O
040927 - Pam called and left a phone message for Millie saying that the trip
040928 - transaction file shows the amount Pam expects to pay sharing a room
040929 - with her mom. ref SDS 14 NP7K  Mille called Kim and learned that Kim's
040930 - sister, Barbara, wants to share a room with only Kim, and so they
040931 - asked Millie to go on the trip so that Pam could share the cost of a
040932 - 2nd room, and that Barbara would make up the difference for Pam
040933 - between the cost to split the cost 3-ways compared to splitting the
040934 - cost 2-ways. ref SDS 14 XD9F
040936 -  ..
040937 - On 100217 Millie wrote a letter to Pam with a copy to Kim, and saying
040938 - that Millie would pay the entire cost of the 2nd room, since she has
040939 - already agreed to this arrangement, and that Pam can pay Millie any
040940 - amount she feels is appropriate for sharing the room. ref SDS 14 XD50
040942 -  ..
040943 - On 100217 Pam called and told Millie that Pam is worried that if she
040944 - changes the current booking for 3-women to share a room, and is booked
040945 - to share a room with Millie instead, then if Millie is too sick to
040946 - travel, or dies before leaving on the trip, then Pam would have to pay
040947 - the full price for the room.  Pam therefore planned to tell Kim that
040948 - Pam wants to keep the original arrangements for 3-women sharing a
040949 - room, and splitting the cost 3-ways. ref SDS 14 4T5L
040951 -  ..
040952 - On 100226 Millie received a copy of a letter Pam sent to the travel
040953 - agent, to Kim, and her sister, and notifying the agent to change
040954 - arrangements from 3-women sharing one room, to Kim and Pam sharing a
040955 - room, and Barbaring booking a seperate room. ref SDS 0 PX4N
040957 -  ..
040958 - On 100226 Millie received a copy of a letter from Kim which she sent
040959 - to Pam, and proposing new arrangements, ref SDS 0 QE4L, reflecting
040960 - that Kim and Barbara will share a room, and that Millie will change
040961 - her booking to share a room with Pam, and list Pam as the primary
040962 - party. ref SDS 0 4Q6I
040964 -  ..
040965 - On 100226 Millie received a copy of a letter Pam sent to Kim and
040966 - discussing possible extra costs to Millie implementing Kim's proposal
040967 - earlier in the day for Pam and Millie to share a room, and make Pam
040968 - the primary party. ref SDS 0 4Q8I
040970 -  ..
040971 - On 100226 Millie received a copy of another letter from Pam to the
040972 - travel agent, with copies to Kim and her sister Barbara, ref SDS 0
040973 - 4H48, and implementing Kim's planning in her letter this morning for
040974 - Millie to share the room with Pam, and Kim and Barbara share a room.
040975 - ref SDS 0 RJ6Y
040976 -
040977 -
040978 -
040980 -  ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - This morning, Pam sent a letter to the travel agen with a copy to Kim,
041302 - and her sister, requesting that the travel agent change booking
041303 - arrangements according to Pam's understandings of evolving objectives
041304 - and planning, and offering advice to Barbara on implementing a change
041305 - for Kim and Pam to share a room, and for Barbara to purchase a
041306 - separate room...
041308 -  ..
041309 - Pam's letter to AAA says...
041310 -
041311 -    1.  Subject: Barb would like to book her own cabin:
041313 -        Sent: Friday, February 26, 2010 7:15 AM
041321 -         ..
041322 -        Importance: High
041324 -         ..
041325 -    2.  Hi Greg,
041326 -
041327 -        As an FYI. Barbara Bishop (listed in our cabin) is interested
041328 -        in booking her own room and Kim and I would stay in our room.
041330 -         ..
041331 -    3.  Barb,
041332 -
041333 -        I would recommend working with Greg on this change because he
041334 -        would need to transfer you to your own reservation.  I think by
041335 -        working with Greg you would be able to transfer the insurance
041336 -        fee as well.  Otherwise you end up paying that twice.
041338 -         ..
041339 -    4.  Let me know what the outcome is.
041340 -
041346 -
041347 -
041349 -  ..
041350 - In the afternoon, Millie received a copy of a letter from Kim to Pam,
041351 - and asking Pam to assist the travel agent in revising room
041352 - arrangements for the cruise in May; rather than Kim and Pam share a
041353 - room, and Barbara book a separate room, discussed in Pam's letter this
041354 - morning, per above, ref SDS 0 PX4N, Kim proposes that Pam and Millie
041355 - share a room, and make Pam the primary party.
041357 -  ..
041358 - Kim's letter to Pam says...
041359 -
041360 -    1.  Subject: RE: Barb would like to book her own cabin: BUCK party, WESTERDAM 16MAY10
041361 -        Date: Fri, 26 Feb 2010 14:35:37 -0600
041366 -         ..
041367 -    2.  Hi,
041369 -         ..
041370 -    3.  I have left 3 messages for Greg.  Since you have a good
041371 -        relationship with him, can you try?
041373 -         ..
041374 -    4.  I spoke to Christie at Holland America to better understand
041375 -        this policy of not allowing the Primary booker to change.  She
041376 -        confirmed what you had said.  So,
041378 -         ..
041379 -    5.  I would like to cancel Millie's room (if cancellation is done
041380 -        prior to March 1, there is no cancellation fee.  We would want
041381 -        confirmation of that in writing from Greg) Take you out of our
041382 -        room.  Create a new booking with you as the primary and Millie
041383 -        as the secondary.    Per Christie, they have staterooms
041384 -        available in the same Category currently.
041385 -
041386 -            [...below Millie receives a copy of a letter from Pam to
041387 -            the travel agent, and implementing Kim's suggestion to book
041388 -            Millie and Pam in the same room. ref SDS 0 4H4J
041390 -         ..
041391 -    6.  That would guarantee that you have a room in the unlikely event
041392 -        that Millie cannot go.   If there are additional costs
041393 -        associated with these changes, Barb is agreeable to paying them
041394 -        (provided they are not too unreasonable)
041395 -
041400 -
041401 -
041403 -  ..
041404 - Millie received a copy of Pam's letter responding to Kim, and
041405 - saying...
041406 -
041407 -    1.  Subject: RE: Barb would like to book her own cabin: BUCK party, WESTERDAM 16MAY10
041408 -        Date: Fri, 26 Feb 2010 12:39:19 -0800
041413 -         ..
041414 -    2.  If we cancel my mom's room she will have to forfeit the >$600
041415 -        insurance she paid.  Is Barb willing to pay cover the cost of
041416 -        the insurance that my mom would lose??  Plus there may be the
041417 -        loss of the $279 insurance from our room.  I know my mom will
041418 -        want to work with Odette on the transaction.
041420 -         ..
041421 -    3.  Pam
041423 -  ..
041424 - These letters indicate that efforts on 100217 have encountered
041425 - problems trying to implement the original booking of 3-women sharing a
041426 - room. ref SDS 14 4T5L
041427 -
041429 -  ..
041430 - Millie received another letter from Pam to the travel agent following
041431 - up on Kim's letter this morning, per above. ref SDS 0 QE4L
041433 -  ..
041434 - Pam's letter to Gregg says...
041435 -
041436 -    1.  Subject: I need to be sure you are available on Monday morning via phone: BUCK party, WESTERDAM 16MAY10
041445 -         ..
041446 -    2.  Hi Greg,
041448 -         ..
041449 -    3.  We have decided that we will remove my name from the booking
041450 -        with Kim and Barbara.  On Monday morning my mom and I will go
041451 -        to the AAA office to meet with Odette.  We will cancel her
041452 -        booking (Monday is the drop dead date to do this without
041453 -        penalty) and re-book the trip with myself as the primary name
041454 -        on the booking.  I need to ensure that you will be able to work
041455 -        with Odette on Monday morning to help make this happen.
041456 -        Holland America said the change would need to be done with the
041457 -        two of you working together to make it happen.
041459 -  ..
041460 - Seems to implement planning Kim's letter this morning, per above.
041461 - ref SDS 0 4Q6I
041463 -  ..
041464 - Pam's letter to the travel agent continues...
041465 -
041466 -    4.  Please confirm that you are available on Monday morning.  As
041467 -        always, thank you for your patience and help in making this a
041468 -        great trip for all of us.
041469 -
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0415 -