THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net
S U M M A R Y
DIARY: November 16, 2009 09:44 AM Monday;
Rod Welch
C16 Windows 7 network configuration.
1...Summary/Objective
2...Technical Support for various Issues
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CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 -
040504 -
040506 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Windows 7 produced the following passowrd...
040903 - ..
040904 - JE9tT5yw3o
040906 - ..
040907 - Product key...
040908 -
040909 - PHG2H 2JWM8 7T4YQ PFW4B 9H87T
040910 -
040911 - ...is not being accepted by Microsoft.
040913 - ..
040914 - Talked to Tyler.
040916 - ..
040917 - He says the number to call for activation is...
040918 -
040919 - 888 725 1047
040921 - ..
040922 - Transferred to Manu in Activation.
040924 - ..
040925 - Didn't work. Tyler tried to tranafer the call again.
040927 - ..
040928 - Manu did not use the product key.
040930 - ..
040931 - She obtained another number from the system somehow. After reading a
040932 - series of 8 6 digit numbers, Manu read another
040933 -
040934 -
040935 -
0410 -
SUBJECTS
Default Null Subject Account for Blank Record
0503 -
0504 - 1036
050501 - ..
050502 - Technical Support for various Issues
050503 -
050504 - Configure system network using workgroup RW.
050505 -
050506 - Talked to Marlene.
050507 -
050508 - 800 642 7676 .............. Technical Support
050509 -
050511 - ..
050512 - Talked to Lia.
050514 - ..
050515 - Lia wanted the product key. Took 20 minutes to get past the language
050516 - barriar, per above. ref SDS 0 H26H
050518 - ..
050519 - Free 85 days free support ending 100209.
050521 - ..
050522 - Case number: 1117279353
050524 - ..
050525 - Talked to Mani.
050527 - ..
050528 - He transferred the call to...
050530 - ..
050531 - Talked to Cecile.
050533 - ..
050534 - Got a new case number: 1117283791
050535 -
050537 - ..
050538 - She transferred to call to...
050540 - ..
050541 - Talked to Chamdra from the Philipines. Kind of hard to follow the
050542 - English accent. This increased the time of the call.
050544 - ..
050545 - Chambra seems very knowledgeable, and has a strong emphasis on
050546 - helping the customer.
050548 - ..
050549 - Tried to set up for Chamdra to take control of the computer.
050551 - ..
050552 - We could not get this to work.
050554 - ..
050555 - Start Menu modified for efficient usability.
050557 - ..
050558 - This was only partially successful. Need to remove the User Account
050559 - icon from the Start menu, because is redundant in the Control Panel.
050561 - ..
050562 - Need to move the close program button on the right pane to the left
050563 - pane, and remove the right pane altogether as unnecessary.
050565 - ..
050566 - Need to remove blank lines in the start menu.
050568 - ..
050569 - Task bar move SDS, Medit and DOS applications to the start menu.
050570 -
050571 -
050572 -
050573 -
050574 -
050575 -
050576 -
050577 -
050578 -
050579 -
050580 -
0506 -