THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: November 16, 2009 09:44 AM Monday; Rod Welch

C16 Windows 7 network configuration.

1...Summary/Objective
2...Technical Support for various Issues


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CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Windows 7 produced the following passowrd...
040903 -         ..
040904 -        JE9tT5yw3o
040906 -  ..
040907 - Product key...
040908 -
040909 -            PHG2H 2JWM8 7T4YQ PFW4B 9H87T
040910 -
040911 - ...is not being accepted by Microsoft.
040913 -  ..
040914 - Talked to Tyler.
040916 -  ..
040917 - He says the number to call for activation is...
040918 -
040919 -         888 725 1047
040921 -  ..
040922 - Transferred to Manu in Activation.
040924 -  ..
040925 - Didn't work.  Tyler tried to tranafer the call again.
040927 -  ..
040928 - Manu did not use the product key.
040930 -  ..
040931 - She obtained another number from the system somehow.  After reading a
040932 - series of 8 6 digit numbers, Manu read another
040933 -
040934 -
040935 -
0410 -

SUBJECTS
Default Null Subject Account for Blank Record

0503 -
0504 - 1036
050501 -  ..
050502 - Technical Support for various Issues
050503 -
050504 - Configure system network using workgroup RW.
050505 -
050506 - Talked to Marlene.
050507 -
050508 -            800 642 7676 .............. Technical Support
050509 -
050511 -  ..
050512 - Talked to Lia.
050514 -  ..
050515 - Lia wanted the product key.  Took 20 minutes to get past the language
050516 - barriar, per above. ref SDS 0 H26H
050518 -  ..
050519 - Free 85 days free support ending 100209.
050521 -  ..
050522 - Case number:  1117279353
050524 -  ..
050525 - Talked to Mani.
050527 -  ..
050528 - He transferred the call to...
050530 -  ..
050531 - Talked to Cecile.
050533 -  ..
050534 - Got a new case number:  1117283791
050535 -
050537 -  ..
050538 - She transferred to call to...
050540 -  ..
050541 - Talked to Chamdra from the Philipines.  Kind of hard to follow the
050542 - English accent.  This increased the time of the call.
050544 -  ..
050545 - Chambra seems very knowledgeable, and has a strong emphasis on
050546 - helping the customer.
050548 -  ..
050549 - Tried to set up for Chamdra to take control of the computer.
050551 -  ..
050552 - We could not get this to work.
050554 -  ..
050555 - Start Menu modified for efficient usability.
050557 -  ..
050558 - This was only partially successful.  Need to remove the User Account
050559 - icon from the Start menu, because is redundant in the Control Panel.
050561 -  ..
050562 - Need to move the close program button on the right pane to the left
050563 - pane, and remove the right pane altogether as unnecessary.
050565 -  ..
050566 - Need to remove blank lines in the start menu.
050568 -  ..
050569 - Task bar move SDS, Medit and DOS applications to the start menu.
050570 -
050571 -
050572 -
050573 -
050574 -
050575 -
050576 -
050577 -
050578 -
050579 -
050580 -
0506 -