CONTACTS 

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 22 0000. ref SDS 21 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050507 -
050508 -
050510 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090708 HP disclosed they have a video showing how to replace Vista
050902 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050903 - 7S8M  The video does not explain how to avoid the blue screen error
050904 - that has been stopping installation of XP on the HDX 18t 64-bit
050905 - computer. ref SDS 17 OE4M
050907 -  ..
050908 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050909 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050910 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050911 - 11 R85L
050913 -  ..
050914 - Called Microsoft on 090710 1123, ref SDS 21 R18A, and arranged for
050915 - technical support this afternoon at Fry's to configure c16 installing
050916 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050917 - ref SDS 21 3S4P
050918 -
050919 -
050920 -
050922 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - In another record on work at Fry's configure c16, called Mimi at
051302 - Microsoft per planning with Braeden earlier today, on 090710 1134.
051303 - ref SDS 21 3S4P
051305 -  ..
051306 - Mimi assigned this matter...
051307 -
051308 -            Case number:  1106735130
051310 -  ..
051311 - Paid $79 charge with credit card, per agreement with Tom earlier today
051312 - on 090710 1134. ref SDS 21 3S4P
051314 -  ..
051315 - Advice from Microsoft resulted in getting XP setup to run on c16.
051316 - ref SDS 22 SH4K
051318 -  ..
051319 - This evening on arrive home, received following letter from
051320 - Microsfot...
051321 -
051322 -    1.  Subject: Your Microsoft Service Request 1106735130
051323 -        Date: Fri, 10 Jul 2009 17:53:14 -0700
051324 -        From:
051325 -        To:
051327 -         ..
051328 -    2.  Thank you for submitting a request for support.  It is our goal
051329 -        to resolve your issue in a timely manner.  Upon closure of your
051330 -        issue, you will be charged the following:
051332 -         ..
051333 -    3.  Charge for Support Incident: 79.00 USD
051335 -         ..
051336 -    4.  Taxes:  0.00 USD
051338 -         ..
051339 -    5.  For a total of  79.00 USD
051341 -         ..
051342 -    6.  By using Microsoft's support services, you agree to be bound by
051343 -        the terms of our Customer Services Agreement
051344 -
051345 -              http://support.microsoft.com/gp/csa
051347 -         ..
051348 -    7.  Microsoft is committed to protecting your privacy.  Please read
051349 -        the Microsoft Privacy Statement for more information.  Please
051350 -        note: This e-mail message was sent automatically from an
051351 -        unmonitored address that cannot accept incoming e-mail.  Please
051352 -        DO NOT reply to this message.
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0514 -