CONTACTS 

SUBJECTS
Europe Mediterranean Tapestry Vacation  Cuise Corrected Summary Holl

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
070502 -
070503 -
070504 -
070505 -
070506 -
070508 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - On 081223 Millie received a letter Pam transmitting terms and
070902 - conditions for a Mediterranean cruise with Holland America lines
070903 - scheduled for 090426. ref SDS 3 UQ5N  Millie asked Pam to have the
070904 - travel agency submit a summary of the itinerary and cost for the trip.
070905 - Later in the afternoon, Millie received a letter from Kate with CSAA
070906 - travel agency. ref SDS 3 4L8J
070908 -  ..
070909 - Kate submitted a CSAA letter on 081223 that summarized cost and
070910 - schedule, as Millie requested. ref SDS 3 4L8J  The cost for Holland
070911 - America was listed in the CSAA letter as...
070912 -
070913 -                         $4,821.70................ ref SDS 3 IJ3J
070915 -  ..
070916 - This aligned with the Holland America booking document that also shows
070917 - total due: $4,821.70, as shown in the record on 081223. ref SDS 3 TP6H
070919 -  ..
070920 - On 090109 Millie received a new Holland America booking 9KCJ6Q
070921 - which seems to show total due of.....
070922 -
070923 -                         $4,347.70................ ref SDS 6 PWRQ
070925 -  ..
070926 - This new quote seemed to omit several issues...
070927 -
070928 -        1.  Dining waitlisted. ref SDS 6 I56O
070929 -        2.  Transfers. ref SDS 6 PWPR
070931 -  ..
070932 - Millie submitted ref DIP 2 0001 a letter to CSAA requesting another
070933 - letter from CSAA summarizing the quote on 090109 similar to CSAA
070934 - letter o 081223. ref SDS 6 P53P
070936 -  ..
070937 - This morning Millie called CSAA and talked to Diana.
070939 -  ..
070940 - Diana will have Kate call Millie in about 30 minutes.
070941 -
070943 -  ..
0710 -
0711 -
0712 - 1028
0713 -
071301 - Kate called back.
071302 -
071303 - She received Millie's letter on 090109, and got lost following links.
071305 -  ..
071306 - We reviewed Millie's letter on 090109. ref SDS 6 P53P
071308 -  ..
071309 - Kate will check with Holland America about....
071310 -
071311 -        1.  Dining waitlisted. ref SDS 6 I56O
071312 -        2.  Transfers. ref SDS 6 PWPR
071314 -  ..
071315 - Kate will submit a corrected booking, and will submit a summary of the
071316 - cost, as requested in Millie's letter on 090109.
071317 -
071318 -
071320 -  ..
0714 -
0715 -
0716 - 1320
0717 -
071701 - Millie received another Holland America booking from Kate.
071702 -
071703 - This adds transfers and bills for transportation from the airport to
071704 - the ship $274.
071705 -
071706 -
071708 -  ..
0718 -
0719 -
0720 - 1329
0721 -
072101 - Holland America............... 800 426 0327
072102 -
072103 - Talked to Ashley.
072105 -  ..
072106 - Ashley says Holland America charges customers $274 to ride a bus for
072107 - 45 minutes from the airport to the ship.
072108 -
072109 -
072111 -  ..
0722 -
0723 -
0724 - 1345
0725 -
072501 - Holland America Cruise Quotation and Itinerary
072502 -
072503 - Millie received a letter from Kate transmitting revisions to the
072504 - booking received previously on 090109. ref SDS 6 ON9G  The booking
072505 - number is the same, and the date is changed to today, 090114...
072506 -
072507 -    1.  Holland America Lines
072509 -         ..
072510 -    2.  Date of quotation........................ 090114
072512 -         ..
072513 -    3.  Booking #................................ 9KCJ6Q
072515 -         ..
072516 -    4.  Voyage................................... 0936
072518 -         ..
072519 -    5.  Agency Contact....
072520 -
072521 -            Kate..................... 602 588 5125
072522 -            AAA Travel Agency
072523 -            324 Campus Lane Suite L
072524 -            Fairfield, CA  94534 1403
072526 -         ..
072527 -    6.  Departure................................ 090425
072529 -         ..
072530 -    7.  From Port................................ Barcelona, Spain
072532 -         ..
072533 -    8.  To Port.................................. Venice, Italy
072534 -
072535 -        Duration................................. 12 days
072537 -         ..
072538 -    9.  Ship Name................................ Oosterdam
072540 -         ..
072541 -   10.  Ship Registry............................ Nederland
072543 -         ..
072544 -   11.  Cat/Cabin................................ VE
072546 -         ..
072547 -   12.  Guests                      Home City   Air  CPP  Occ Ship
072548 -
072552 -         ..
072553 -   13.  Dining........................... Waitlisted Early/Upper
072555 -  ..
072556 - This aligns with the original quote on 081223 showed "Waitlisted
072557 - Early/Upper" for dining, ref SDS 3 I56O, and corrects the problem with
072558 - CSAA quote submitted on 090109. ref SDS 6 I56O
072560 -  ..
072561 - Holland America Booking 9KCJ6Q continues...
072562 -
072563 -   14.  Comments
072565 -         ..
072566 -   15.  Important Information
072567 -
072568 -        The Fuel Supplement has been suspended for this sailing and
072569 -        your booking has been adjusted.
072571 -         ..
072572 -   16.  IMPORTANT NOTICES:
072573 -
072574 -        All Holland America Line guests travel under the terms and
072575 -        conditions of the Cruise and Cruisetour Contract that will be
072576 -        issued to you and which may be provided upon request or viewed
072577 -        on our website: www.hollandamerica.com.  Please read the
072578 -        contract carefully as it affects your legal rights.  Holland
072579 -        America Line reserves the right not to honor any published
072580 -        prices that it determines were erroneous due to printing,
072581 -        electronic, or clerical error.  All guests are encouraged to
072582 -        complete our online check-in process to facilitate compliance
072583 -        with U.S. regulations and avoid the risk of significant
072584 -        departure delays.  Holland America Line reserves the right to
072585 -        substitute hotels of similar category.
072587 -         ..
072588 -   17.  Itinerary
072589 -
072590 -        SAT 25APR TRANSFER AIRPORT/SHIP              Guests    1,2
072591 -        SAT 25APR Sail from Barcelona, Spain1
072592 -        SUN 26APR Barcelona, Spain                            4:00p
072593 -        MON 27APR Monte Carlo, Monaco2                12:00n 10:00p
072594 -        TUE 28APR Livorno (Florence) Italy             7:00a  8:00p
072595 -        WED 29APR Civitavecchia (Rome)                 7:00a  8:00p
072596 -        THU 30APR Messina, Sicily                      2:00p 11:00p
072597 -        FRI 01MAY Sea Day
072598 -        SAT 02MAY Navplion, Greece2                    8:00a  4:00p
072599 -        SUN 03MAY Katakolon, Greece                    8:00a  5:00p
072600 -        MON 04MAY Corfu, Greece2                       8:00a  5:00p
072601 -        TUE 05MAY Dubrovnik, Croatia                   7:00a  4:00p
072602 -        WED 06MAY Venice, Italy1                      11:00a
072603 -        THU 07MAY Debark Ship Venice, Italy
072604 -        THU 07MAY TRANSFER SHIP/AIRPORT              Guests    1,2
072606 -         ..
072607 -        Notes:
072608 -
072609 -        1.  Overnight
072610 -        2.  Tender required
072612 -  ..
072613 - Transfers added to the booking today, aligns with prior scope in the
072614 - record on 081223, ref SDS 3 PWPR, and corrects the mistake in the
072615 - booking received on 090109. ref SDS 6 PWPR
072617 -  ..
072618 - Holland America Booking 9KCJ6Q continues...
072619 -
072620 -   18.  Pricing
072621 -
072622 -        Fare                                 9298.00
072623 -        Discount                            -5100.00
072624 -        Sub Total                            4198.00
072625 -        Packages                              274.00
072626 -        Taxes/Fees                            147.44
072627 -        Total Due                            4619.44
072628 -        On Board Credit                       100.00
072630 -         ..
072631 -   19.  Payment Schedule
072632 -
072633 -        Currency............................ USD
072635 -         ..
072636 -        Deposit Due
072638 -         ..
072639 -        Paid................................ 1200.00
072641 -         ..
072642 -        Balance Due......................... 3419.44
072644 -         ..
072645 -   20.  Cancel Fees (per person):
072646 -
072647 -        090410..................... 100%
072648 -        090328.....................  75%
072649 -        090228.....................  50%
072650 -        090209.................... $600
072651 -
072652 -
072654 -  ..
0727 -
0728 -
0729 - 1629
0730 -
073001 - Summary European Vacation Medeteranean Cruise Holland America
073002 -
073003 - Millie received ref DRT 1 0001 a letter from Kate at CSAA summarizing
073004 - the revised booking for the cruise...
073005 -
073006 -
073007 -    1.  Subject:  Summary Cruise Booking
073008 -        Date: Wed, 14 Jan 2009 15:17:16 -0700
073016 -         ..
073017 -    2.  I am going to update this confirmation for you today to reflect
073018 -        the new price and new Holland America confirmation number.
073019 -        ref DRT 1 0001
073021 -         ..
073022 -    3.  I spoke with Rod this morning with regard to the updated cruise
073023 -        fare with transfers. ref DRT 1 DW57
073025 -         ..
073026 -    4.  My favorite travel experiences have been with my daughter-- you
073027 -        will have a lovely time. ref DRT 1 DW55
073029 -         ..
073030 -    5.  I am going to sort of itemize your trip for you in this email
073031 -        so every thing will look consolidated for you. ref DRT 1 DW63
073033 -         ..
073034 -    6.  We have you and Pam scheduled for a Mediterranean Cruise aboard
073035 -        Holland America's ship the  Oosterdam, ref DRT 1 DW6K
073036 -
073037 -        a.  Departing from Barcelona Spain  Saturday April 25,2009
073038 -        b.  Ending your cruise in Venice Italy  Thursday May 7,2009
073040 -         ..
073041 -    7.  The NEW cost including transfers from the airport to the ship
073042 -        and ship to the airport is $4619.44, ref DRT 1 AQ7R
073044 -         ..
073045 -    8.  You have already paid $1200.00 so your balance due will be
073046 -        $3419.44 --due Feb 9th. ref DRT 1 AQ7V
073048 -         ..
073049 -    9.  Your Holland America Confirmation Number is 9KCJ6Q---this is
073050 -        the NEW one. ref SDS 0 SP3W, ref DRT 1 AQ8P
073052 -         ..
073053 -   10.  The following part of your reservation remains the same as our
073054 -        original email. ref DRT 1 AQ8S
073056 -         ..
073057 -   11.  We have also booked airline reservations for you with
073058 -        United/Lufthansa Airlines Flight # 455 departing at 2:15 pm and
073059 -        arrives in Frankfurt Germany at 9:55 AM the next day on
073060 -        Saturday April 25,2009, ref DRT 1 AQ8V
073062 -         ..
073063 -   12.  Your next flight #4454 is Saturday April 25,2009 departing
073064 -        Frankfurt Saturday April 25,2009 at 1:00pm and arrives in
073065 -        Barcelona at 2:55pm, ref DRT 1 AQ9Q
073067 -         ..
073068 -   13.  Your United Airlines Record locator number is 5FN77A.
073069 -        ref DRT 1 AQ9U
073071 -         ..
073072 -   14.  We have your return scheduled also with United/ Lufthansa
073073 -        departing Venice Italy Thursday May 7,2009 on flight #4085 at
073074 -        2:45pm and arriving in Frankfurt at 4:10 pm the same day.  You
073075 -        will leave Frankfurt on flight #9126 at 5:25 pm and arrive in
073076 -        San Francisco at 7:53 pm the same day. ref DRT 1 AQ9X
073077 -
073078 -               [On 099424 Millie and Pam depart for vacation in Europe.
073079 -               ref SDS 7 XE5H
073081 -                ..
073082 -               [On 090507 Millie arrived home from the cruise in the
073083 -               Medeteranian. ref SDS 8 XE5H
073085 -         ..
073086 -   15.  The price for your ticket is $2636.18 for both of you together
073087 -        the AAA service fee of $30 per person has also been charged.
073088 -        ref DRT 1 AQ4T
073090 -  ..
073091 - Travel Insurance Access America Letter of Confirmation
073092 -
073093 -
073094 -   16.  Per conversation with Pamela, we have reinstated your Access
073095 -        America travel insurance for you.  That rate is $524.00 This
073096 -        confirmation number is E08159250 and I have forwarded the
073097 -        information via email to Pam. ref DRT 1 PSWX
073099 -  ..
073100 - There is a pdf file that is a letter on the insurance Pam and Millie
073101 - bought in case they cannot go on the cruise.  For example, Millie
073102 - might get sick.  Put the file in the directory with the letter from
073103 - Kate today...
073104 -
073105 -              G: 08 02 05 60 09 01 result1.pdf
073107 -  ..
073108 - CSAA's Letter Summarizing Cruise concludes...
073109 -
073110 -   17.  Thanks you once again for your business. ref DRT 1 PSXR
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0732 -