CONTACTS 

SUBJECTS
Diligence Gary Submits Research Showing People Talk About Diligence
Writing Engineers, Doctors Don't Need to Write
Discipline, Redundant, Lazy, Lack Perspective, Ignorance, Value Inte
Com Manager Less Discipline Diligence Capture Record, Analyse
Technology Enables People to Experience Good Management Increases De
Expertise Needed for Communication Manager in Particular Discipline
Intelligence Fun Making Connections Spreadsheet for Knowledge Video
New Way Working Good Management Consistent SDS Plan Perform Report F

1810 -
1810 -    ..
1811 - Summary/Objective
1812 -
181201 - Follow up ref SDS 4 0000.
181202 -
181203 - Received ref DRT 1 0001 from Gary commenting in part on the copy of
181204 - the letter to Wayne Wetzel, specifically the post script. ref SDS 4
181205 - DX8P
181207 -  ..
181208 - Gary says...
181209 -
181210 -    1.  Your record on Augsut 26, 2003 discussing NASA Culture issues.
181211 -        ref SDS 1 ZV5G
181212 -
181213 -    2.  There is an error at line...
181214 -
181215 -        AD1649 - managers are driven to cut corners to show the allusion of progress
181216 -        in
181217 -
181218 -        ...allusion s/b illusion
181220 -  ..
181221 - Made this correction.
181223 -  ..
181224 - Gary continues...
181225 -
181226 -    3.  Further, in the same record that says...
181227 -
181228 -           "The board errs in ascribing loss of vigilance to NASA
181229 -           rather than being endemic to human nature ..." ref SDS 1
181230 -           HH5K
181232 -         ..
181233 -    4.  Correct. In "Solomon's Treasures", Steven K. Scott observes
181234 -        that there is a natural tendency to take the path of least
181235 -        resistance. I believe that this is a biological phenomenon to
181236 -        conserve energy except in emergency situations.
181238 -         ..
181239 -    5.  Solomon considered diligence to be impossible when attempted by
181240 -        will power alone. He recommends having other people to whom you
181241 -        are accountable for your diligence. This is why exercising with
181242 -        a partner or going to a dieting group helps -- there are people
181243 -        to prod you when you are tempted to slack off.
181244 -
181245 -            [On 040421 Gary submitted a list of mandatory steps for
181246 -            conducting meetings at Aerospace company. ref SDS 5 285F
181248 -         ..
181249 -    6.  This phenomenon is also why you don't want long stints on guard
181250 -        duty or any post that requires vigilance. By varying the task
181251 -        and providing some sort of accountability, such as reports to
181252 -        the watchman's clock to verify that rounds are made is useful.
181253 -
181255 -         ..
181256 -    7.  Scheduling Follow-Up Visits
181257 -
181258 -        So far as the issue of scheduling follow-up visits, also,
181259 -        discussed in your record on 040419, ref SDS 3 XU83, this is
181260 -        another of those thing for which simple solutions exist.
181262 -    8.   ..
181263 -        My chiropractor has a very simple system:
181264 -
181265 -            1.  Schedule the next appointment when the patient is ready
181266 -                to leave from this one. The doctor's scheduled is
181267 -                available on the computer.
181268 -
181269 -            2.  Have the patient address a notification card with the
181270 -                date of the next appointment. Give them a business card
181271 -                reminder to take with them. The computer used to print
181272 -                the date of the next appointment on the receipt.
181274 -                 ..
181275 -            3.  Place the card in a suspense file to be mailed in time
181276 -                to provide the patient with notice.
181278 -                 ..
181279 -            4.  Each day, mail the cards in the suspense file for the
181280 -                day.  They used to call as well, but this practice has
181281 -                dropped out.
181283 -  ..
181284 - Gary's chiropractor has a strong solution.  Would this system help
181285 - solve the problem reported on 040415 working with Lithia Ford?
181286 - ref SDS 2 K96O
181288 -  ..
181289 - Gary continues...
181290 -
181291 -            5.  If the doctor's schedule changes, go into the suspense
181292 -                file for the lead time to find the records for that
181293 -                doctor for the day, and call the patient(s) to change
181294 -                the appointment. This is likely done using the computer
181295 -                to identify the patients who are impacted.
181296 -
181298 -         ..
181299 -        In short, this is a problem that has been solved, they simply
181300 -        aren't using the solution that is known. This also happens
181301 -        everywhere, all the time.
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