THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: July 26, 2003 01:42 PM Saturday; Rod Welch

Submit signed Agreement on NDA to Jerry.

1...Summary/Objective
2...Signed Agreement Submitted with Comments on Pending Matters
3...Application Software Support Manager Fits Industry Efforts in KM
4...Customer Support Primary Industry Driver for Knowledge Management
5...Understanding Knowledge and Information Comes from Experience with SDS
6...Raven Failed because Knowledge Mangement is Difficult to Understand
7...Excellent IT Programs Compound Problem of Information Overload
8...Guess Gossip Bad Management Caused by Excellent IT Programs Outlook


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CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry J. Nord
0202/- Boeing                                                                                                                                                             O-00000816 0505
020201 - Mr. Garold L. Johnson
020203/- Modeling and Simulation                                                                                                                                          O-00000816 0505
0203 - Thelen, Reid & Priest LLP                                                                                                                                      O-00000043 0201
020301 - Mr. David Buoncristiani, Esq.                                                                                                                                    O-00000043 0201
0204 - Intel Corporation                                                                                                                                                  O-00000704 0201
020401 - Mr. Morris E. Jones;
0205 - Knowledge Management Consortium, In                                                                                                                                O-00000732 0101
020501 - Mr. John Maloney; President

SUBJECTS
Legal Department CSG Proposes Developing Legal Agreement
Agreement on Using SDS and Participating in SDS Project Requires Memo
Nord, Jerry Will Develop Proposal for Protecting Welch IP
CSG Legal Department Proposes Developing License for SDS Pilot Test
Edits Requested from Morris Jones on Agreement Considering Edits Has
NDA Agreement CSG Users of SDS Will Sign Confidentiality Agreement to

4008 -
4008 -    ..
4009 - Summary/Objective
4010 -
401001 - Follow up ref SDS 92 0000. ref SDS 91 0000.
401002 -
401003 -
401004 -
401005 -
401006 -
401008 -  ..
4011 -
4012 -
4013 - 2247
4014 -
401401 - Signed Agreement Submitted with Comments on Pending Matters
401402 -
401403 - Submitted ref DIT 1 0001 returning the signed Agreement pursuant to
401404 - the record on 030724 when the fax, ref DRP 10 0001, from Jerry was
401405 - received. ref SDS 92 G55J
401406 -
401407 -    1.  Responding to your letter on 030724, ref DRP 10 0001, attached
401408 -        is the signed Agreement, ref OF 1 0001, in PDF format, which
401409 -        was received from you via fax and signed on 030724. ref SDS 92
401410 -        G55J  Please note review on 030724 showing consideration for an
401411 -        amendment to Appendix A for explaining explicit links that
401412 -        appear as double dots, and, also, to explain standard links to
401413 -        internal and external sources that appear as bold and
401414 -        underlined words and phrases in the Agreement.  Since the
401415 -        Agreement has an effective date of 030801, maybe we can simply
401416 -        incorporate this change into a new original document and do the
401417 -        signature step again. If all of this seems like to much, we can
401418 -        forego work on the amendment, and cover this issue in a phase
401419 -        II agreement. ref SDS 92 RU8P
401421 -         ..
401422 -    2.  Per the letter to you on 030723, ref SDS 91 ZQ9W, would like to
401423 -        get a Word file on the final Agreement language, and preferably
401424 -        with a larger font, and with internal links active.  External
401425 -        links work in the Word file, but the internal links do not.
401426 -        ref SDS 92 0E7F  Hopefully this can be fixed. ref DIT 1 LS5O
401428 -         ..
401429 -    3.  Please note four (4) tasks we have pending. ref SDS 92 HI3K  I
401430 -        am working on task #4 to prepare a CD for installing SDS and
401431 -        some work product to facilitate learning.
401433 -         ..
401434 -    4.  Please call if you have any questions.
401435 -
401436 -            [On 030729 called to follow up. ref SDS 93 5T5J
401437 -
401438 -
401439 -
401440 -
401441 -
401442 -
401443 -
401444 -
4015 -

SUBJECTS
Title Application Software Support Manager Assignment at CS
Assignment Jerry Nord Manager Application Software Support Work Use S
SDS Applications Scope of Marketing Appeal to Different Customers and
Synergy Jerry's Assignment in Applciations Software Support Provides
Application Software Support Manager Work Use SDS Approved Jerry's Bo
Product Development Synergy Jerry's Assignment in Applciations Softwa
Customer Support Software Applications Manager Work Use SDS Approved
Nord, Jerry at CSG Asks About History and Follow Up Working with Greg

641001 -  ..
641002 - Application Software Support Manager Fits Industry Efforts in KM
641003 - Customer Support Primary Industry Driver for Knowledge Management
641004 -
641005 - Follow up ref SDS 92 4U8J, ref SDS 91 4U8J.
641006 -
641007 - Sent an email responding to Jerry's letter, ref DRP 11 0001 received
641008 - on 030724 and offering to support marketing to customer support
641009 - industry and professionals. ref SDS 92 PM94
641010 -
641011 -
641012 -
641013 -
641014 -
641015 -
6411 -

SUBJECTS
Raven Cosmetic Change to Microsoft Outlook Fails to Develop Knowledge
Information Management Print Documents Disappointed about Losing Inve
Knowledge Management Raven Fails to Accomplish Knowledge Mangement Je
Outlook Raven Cosmetic Improvement Fails to Develop Knowledge Managem
Disputes Raven Fails to Accomplish Knowledge Mangement But Develops A
Johnson, Gary Explains Common Information Management Practice Require
Outlook Information Overload Guess Gossip Problem Compounded
2 Worlds Bridge Gap Between IT and KM Transformation 3-layer Architec

A31001 -  ..
A31002 - Understanding Knowledge and Information Comes from Experience with SDS
A31003 - Raven Failed because Knowledge Mangement is Difficult to Understand
A31004 - Excellent IT Programs Compound Problem of Information Overload
A31005 - Guess Gossip Bad Management Caused by Excellent IT Programs Outlook
A31006 -
A31007 - Follow up ref SDS 92 DF9M, ref SDS 91 7E5R.
A31008 -
A31009 - Sent an email responding to Jerry's letter, ref DRP 12 0001 received
A31010 - on 030724 and showing growing awareness about critical issues for
A31011 - understanding objectives of SDS and Com Metrics to strengthen accuracy
A31012 - of memory as core criteria for a new way of working. ref SDS 92 5X6F
A31013 -
A31014 -
A31015 -
A31016 -
A31017 -
A31018 -
A31019 -
A31020 -
A31021 -
A31022 -
A31023 -
A311 -
Distribution. . . . See "CONTACTS"