CONTACTS 
0201 - Consortium for Service Innovation    650 261 9200
020101 - Mr. Greg Oxton; Executive Director =650 261 9200
020102 - goxton@serviceinnovation.org
020103 - Executive Office

SUBJECTS
Consortium for Service Innovation CSI Greg Oxton Call Centers Technic
POIMS Review to Understand SDS Objectives and Methodology
POIMS Common Goals with CSI for Context Management
Information Needs Context Difficult to Provide Capturing the Record
Organizational Memory Capture Record Cost Logistics KM Dilemma Contex
Meetings Com Manager Need Not Attend Every Meeting One Com Manager Su
Little Intelligence Goes a Long Way Meetings Com Manager Need Not Att
POIMS Greg Completed Reading and Recognizes Alignment with CSI Goals
CSI Meeting in Denver End of February Did They Discuss SDS Com Metric
CSI Meeting in Denver End of February Did They Discuss SDS Com Metric

2712 -
2712 -    ..
2713 - Summary/Objective
2714 -
271401 - Follow up ref SDS 57 0000. ref SDS 55 0000.
271402 -
271403 - Left voice mail for Greg.  He is in the office today.
271405 -  ..
271406 - Asked about his meeting at the end of February, and whether he was
271407 - able to discuss SDS and Com Metrics, as planned in his letter received
271408 - on 030204. ref SDS 57 PR7J
271410 -  ..
271411 - Since he did not send me an email, assume this part of the plan was
271412 - not accomplished, ref SDS 57 3S8R, which had discussed earlier in our
271413 - meeting on 030107. ref SDS 53 BQ6H
271415 -  ..
271416 - In a letter to Greg on 030204 I proposed asking his team to address
271417 - the problem of limited time for thinking and planning. ref SDS 57 PU5J
271419 -  ..
271420 - Submitted ref DIT 1 0001 saying....
271421 -
271422 -     Called and left a message this morning on results of your meeting
271423 -     in Denver. Your letter on 030204 indicated plans to try bring up
271424 -     Com Metrics at the Denver meeting, ref SDS 57 PR7J, per our
271425 -     discussion on 030107. ref SDS 53 O96H  Just wondered if the
271426 -     reverse psychology proposed on 030204 was able to be presented.
271427 -     ref SDS 57 LS9O   If that doesn't work, we try a double reverse.
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