CONTACTS 
0201 - Slipstream Computers                 888 712 0717
020101 - Ms. Suzanne Hawton
020102 - suzanne@scsistuff.com
020103 - Sales Department name

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
SCSI Adapter for Exabyte Tape Drive, Adaptec 19160 SCSI Adapter
SCSI Adapter 19160 for C13 Exabyte Tape Drive
Adaptec SCSI Driver for 19160 Ultra 160 Card on C13, 011010
Acquisition Installation Program Files
Warranty
AMP 750381-1 SCSI Bus Terminator Needed for Cable Connector Pin Getti
SCSI Bus Terminator Needed

1812 -    ..
1813 - Summary/Objective
1814 -
181401 - Follow up ref SDS 18 0000, ref SDS 15 0000.
181402 -
181403 - Received Adaptec 19160 Ultra 160 SCSI controller card to run the
181404 - Exabyte Mammoth LT SE tape drive on c13.
181405 -
181406 - Invoice #10321, ref DRP 4 0001, received in amount of $170, as agreed
181407 - on 011008. ref SDS 18 0K5M
181408 -
181409 - Installation will replace the Jaz Jet scsi adapter (also called
181410 - Advansys SCSI Host Adapter in the W2K Device Manager) installed on
181411 - 010202. ref SDS 7 K2FR for the Exabyte tape drive. ref SDS 7 K3MD
181412 -
181413 - Warranty....
181414 -
181415 -     Filled out the Adaptec warranty card and mailed to....
181416 -
181417 -             ..
181418 -             Adaptec Inc. ATTN:  Customer Registration Dept P.O.
181419 -             Box 2639 Santa Clara, CA  95055 9989
181420 -
181421 -
181422 -     Warranty requests serial number.
181423 -
181424 -        There are a lot of different numbers.  None of them say
181425 -        "serial number."
181426 -
181427 -        Plastic case has...
181428 -
181429 -            TSID:  100584430125
181430 -
181431 -        Front panel of adapter card shows....
181432 -            ..
181433 -            Bar code:  BC0G1250BZR
181434 -
181435 -            ASSY:  1824706
181436 -
181437 -        Back panel of adapter card shows....
181438 -
181439 -            3892B367
181440 -            GX B VOA
181441 -            FAB 1824707 00 REV A
181442 -            1801
181443 -            94V 0
181444 -
181445 -  ..
181446 -
181447 - Adaptec Technical Support....
181448 -
181449 -
181450 -               800 959 7274
181451 -
181452 -               408 945 2550
181453 -
181454 -    ..
181455 -    Web address.....
181456 -
181457 -             http://adaptec.com
181458 -
181459 -  ..
181460 -
181461 - During boot up, got a message that the bus is not terminated, and
181462 - that it needs to be.
181463 -
181464 -        On 011008 the vendor for the Adaptec SCSI 19160 adapter
181465 -        controller card reported that the tape drive should have jumper
181466 -        pins for terminating the bus, and since it does not, suggested
181467 -        contacting the tape drive manufacturer, Exabyte. ref SDS 18
181468 -        4X6G  This follows up discussion with Exabyte on 011005.
181469 -        ref SDS 15 SJ5K  Earlier on 000811 there was not an evident
181470 -        means to install a bus terminator. ref SDS 3 JDKI  On 010202
181471 -        that problem was transferred to the current computer c13, when
181472 -        the Exabyte Mammoth LT SE tape drive was moved from c11 to c13.
181473 -        ref SDS 7 K3MD
181474 -        ..
181475 -        Exabyte was asked about this issue, ref SDS 18 WY4F, but
181476 -        has failed to respond.
181477 -
181478 -        Exabyte manual says on page 8 that a terminator....
181479 -
181480 -                             AMP 750381-1
181481 -
181482 -        ...is needed, however, it was not supplied by Exabyte with the
181483 -        tape drive and the cable, as reported on 000811. ref SDS 3 DT8I
181484 -
181485 -        Logged onto the Exabyte Internet location....
181486 -
181487 -                 http://www.exabyte.com/
181488 -
181489 -        There is nothing on this matter that explains how to
181490 -        obtain this item.
181491 -        ..
181492 -        Submitted ref DIP 3 0001 to Exabyte asking about
181493 -        procurement procedures for AMP 750381-1 bus terminator under
181494 -        incident #38987 received on 011008. ref SDS 18 WY4F
181495 -
181496 -
181497 - Windows 2000 executied installation operation after it loaded, and
181498 - only by accident was it disclosed that the driver for this controller
181499 - that w2k accepts is.....
181500 -
181501 -
181502 -              f: 02 05 04 0068 EP win98\adpu160m.inf
181503 -
181504 -
181505 - This was an accident because the w2k driver installation operation
181506 - looked for a file something like....
181507 -
181508 -
181509 -                          mdnokia.inf
181510 -
181511 -
181512 - ....which sounded like something for the Nokia monitor, since that is
181513 - the only known Nokia product associated with c13.
181514 - ..
181515 - After the w2k new hardware installation operation completed
181516 - installing
181517 -
181518 -
181519 -              f: 02 05 04 0068 EP win98\adpu160m.inf
181520 -
181521 -
181522 - ....it reported an error, stating....
181523 -
181524 -
181525 -        The driver selected for this device does not support Windows
181526 -        2000.
181527 -
181528 -  ..
181529 - Opened Adaptec Internet resources.....
181530 -
181531 -     Found something for downloads.
181532 -
181533 -        Flash BIOS v3.10.0
181534 -
181535 -             Filename: 19160_bios_3100.exe
181536 -
181537 -            Downloaded and put it in the following directory....
181538 -
181539 -
181540 -              f: 02 05 04 0068 EP BIOS 19160_bios_3100.exe
181541 -
181542 -                  Ran the file and it unzipped the following list...
181543 -              ..
181544 -              Readme.txt file says....
181545 -
181546 -                 Do NOT have devices connected to your SCSI Card, when
181547 -                 flashing. ref OF 1 FV3L
181548 -
181549 -                 Copy the files to a bootable disk and boot the
181550 -                 computer off the floppy disk.  It will run the batch
181551 -                 file and flash the bios to update it.
181552 -
181553 -                 It seems to be only necessary to handle 60 GB drives,
181554 -                 since we have a 46 GB drive, do not seem to need this
181555 -                 update.
181556 -
181557 -  ..
181558 -        Drivers for Windows 2000 version 1.00b
181559 -
181560 -             Filename: w2k_v100b_pci_drvs.exe
181561 -
181562 -            Downloaded and put it in the following directory....
181563 -
181564 -
181565 -              f: 02 05 04 0068 EP W2000 w2k_v100b_pci_drvs.exe
181566 -
181567 -                  Ran the file and it unzipped the following list...
181568 -
181569 -
181570 -            Installed updated drivers.
181571 -                ..
181572 -                This required using w2k Device Manager by
181573 -
181574 -                Right click to open properties for c13 system
181575 -                management.
181576 -
181577 -                Select....   Hardware
181578 -
181579 -                                 Device Manager
181580 -
181581 -
181582 -                This gives a list of hardware installed in the
181583 -                computer.
181584 -
181585 -                    SCSI and RAID controllers was already open, and
181586 -                    there was a Yellow error flag next to this entry,
181587 -                    confirming the earlier notice that the driver
181588 -                    selected from the floppy disk that was distributed
181589 -                    with the SCSI Adaptec 19160 adapter card was
181590 -                    incorrect.
181591 -                ..
181592 -                Right click on the entry to open properties.
181593 -
181594 -                Device status
181595 -
181596 -                    This is a small box at the bottom of properties,
181597 -                    and it reported the device was not working
181598 -                    properly.
181599 -
181600 -                    There was an option to update the driver.
181601 -
181602 -                    Clicked update driver option.
181603 -
181604 -                    This opened another bunch of stuff that asked where
181605 -                    the driver was located.
181606 -                    ..
181607 -                    It was not on the floppy disk, because we
181608 -                    just installed that and it did not work
181609 -
181610 -                    It was not on a CD, because we just just downloaded
181611 -                    it from the Internet.
181612 -
181613 -                    Specified directory where driver was placed...
181614 -
181615 -              f: 02 05 04 0068 EP W2000 w2k_v100b_pci_drvs.exe
181616 -
181617 -                    Clicked OK
181618 -
181619 -                    Got error message saying no device driver found.
181620 -
181621 -                    Clicked back to the section for specifying the
181622 -                    location of the devide driver and entered....
181623 -  ..
181624 -              f: 02 05 04 0068 EP W2000 WIN2000
181625 -
181626 -                    ....since that is where the unzipp operation
181627 -                    placed the new drivers.
181628 -                    ..
181629 -                    Clicked OK
181630 -
181631 -                    Got error message saying no device driver found.
181632 -
181633 -                    Clicked back to the section for specifying the
181634 -                    location of the devide driver and entered....
181635 -
181636 -              f: 02 05 04 0068 EP W2000 WIN2000 ULTRA160
181637 -  ..
181638 -                    ....since that directory name matches
181639 -                    identification in the invoice received today.
181640 -
181641 -                    Clicked OK
181642 -
181643 -                    Got error message saying no device driver found.
181644 -                    ..
181645 -                    Clicked back to the section for specifying
181646 -                    the location of the devide driver and entered....
181647 -
181648 -              f: 02 05 04 0068 EP W2000 WIN2000 ULTRA2
181649 -
181650 -                    ....just a guess
181651 -
181652 -                    Clicked OK
181653 -
181654 -                    Got error message saying no device driver found.
181655 -
181656 -                    Clicked back to the section for specifying the
181657 -                    location of the devide driver and entered....
181658 -  ..
181659 -              f: 02 05 04 0068 EP W2000 WIN2000 ULTRA
181660 -
181661 -                    ....just a guess
181662 -
181663 -  ..
181664 -                    Clicked OK
181665 -
181666 -                    Got error message saying no device driver found.
181667 -
181668 -                    Clicked back to the section for specifying the
181669 -                    location of the devide driver and entered....
181670 -
181671 -              f: 02 05 04 0068 EP W2000 WIN2000 ADF6U160
181672 -  ..
181673 -                    ....just a guess
181674 -
181675 -                    Clicked OK
181676 -
181677 -                    Got message saying device driver was accepted to
181678 -                    update existing driver.
181679 -                    ..
181680 -                    There is nothing in Adeptec's information
181681 -                    that says this is a good choice.
181682 -
181683 -
181684 -
181685 -
1817 -

SUBJECTS
Exabyte Tape Drive Backing Up at 123 MB/Min with Adaptec 19160 Contro
Verify Backup Operation Failed Caused a Blue Screen Failure of W2K on
50% Slower Backup 127 MB/Min with New Adaptec SCSI 19160 Controller A
Exabyte Tape Drive Backing Up at 123 MB/Min with Adaptec 19160 Contro

2207 -
220701 -  ..
220702 - Adaptec Controller 50% Slower than Jaz Jet SCSI Controller
220703 - Backup Performance Reduced by New Adaptec 19160 SCSI Controller
220704 -
220705 - This evening after work, did a test backup and found that despite the
220706 - boot error saying the SCSI bus is not terminated, the Exabyte Mammoth
220707 - LT SE tape drive performs backups with Novaback software for Windows
220708 - 2000.
220709 -
220710 - Did an interim backup which ran successfully.
220711 -
220712 - The last full file backup done using the Jaz Jet SCSI controller shows
220713 - backup at the rate of 197 MB/Min. ref SDS 13 0001
220714 -
220715 - The log for the full file backup today shows about the same volume of
220716 - backup, but performed at the rate of 128 MB/Min.  So, the new improved
220717 - controller is 50% slower.
220718 -      ..
220719 -      The verify operation ran successfully, which solved the
220720 -      prior problem.
220721 -
220722 -    [On 011011 Exabyte recommended changes to settings on Adaptec 19160
220723 -    controller, termnating bus and updating firmware. ref SDS 19 0001
220724 -
220725 -    [On 011027 updated firmware to v41j. ref SDS 20 783O  Still got
220726 -    slow performance, ref SDS 20 021G, so removed Adaptec 19160
220727 -    controller and replace with Jazjet. ref SDS 20 M75O
220728 -
220729 -    [On 020307 looks like solution to all these problems was using a
220730 -    125M tape rather than 45M tape. ref SDS 20 SC5K
220731 -
220732 -
220733 -
220734 -
220735 -
220736 -
220737 -
220738 -