CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800...
020101 - Mr. Michael Goff; Customer Rep  =Telephone
020102 - michael@exabyte.com
020103 - Technical Support
020104 - Description
0202 - Slipstream Computers                 888 712 0717
020201 - Ms. Suzanne Hawton
020202 - suzanne@scsistuff.com
020203 - Sales Department name

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
SCSI Adapter for Exabyte Tape Drive, Adaptec 19160 SCSI Adapter
SCSI Adapter 19160 for C13 Exabyte Tape Drive

1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 14 0000, ref SDS 12 0000.
130902 -
130903 - Talked to Suzanne.
130904 -
130905 - Explained having visited Fry's in Fremont yesterday, and they are
130906 - only selling the Adaptec 29160 for $350.
130907 -
130908 - Suzanne said the Adaptec SCSI adapter model 19160 is adequate for our
130909 - system, shown in the invoice, ref DRP 1 0055, reported in the record
130910 - for 010202, ref SDS 6 7425, and that Adaptec will support it for the
130911 - duration of the 5 year warranty.
130912 - ..
130913 - Therefore purchased the Adaptec 19160 card "bare" for $156, per
130914 - the record on 011005, ref SDS 14 I19O, and telecon with Morris on
130915 - 011006. ref SDS 15 OW6N
130916 -
130917 - Shipping is $14 for next day air.  We will get the adapter on
130918 - Wednesday, 011010.  Total cost;  $170.
130919 -
130920 -      [On 011010 received merchandise. ref SDS 17 0001
130921 -
130922 -      [On 011106 paid invoice. ref SDS 18 5D5N
130923 -
130924 - Suzanne said the Adaptec 19160 supports both the 50 pin and the 68 pin
130925 - SCSI 1 and 2 technology.
130926 -
130927 - Therefore, the cable we already have is adequate, and so purchasing
130928 - the "bare" unit is sufficient. ref SDS 14 I19O
130929 -
130930 -    Used First USA credit card.... 2957
130931 - ..
130932 - We briefly reviewed the Exabyte instructions for terminating the
130933 - SCSI bus shown in the record on 000811. ref SDS 3 JDKI  Suzzane
130934 - advised that the tape drive should have jumper switches for
130935 - terminating the SCSI bus, similar to those used to assign the ID.
130936 - Since the record on 000811 shows that the Exabyte tape drive did not
130937 - have this capability, ref SDS 3 DT8I, Suzanne suggests contacting
130938 - Exabyte to verify their instructions.
130939 -
130940 - Suzanne will send an email to confirm the transaction.
130941 -
130942 -
1310 -
1311 -
1312 - 1002
1313 -
131301 - Received ref DRT 1 0001 from Suzanne, confirming understandings, and
131302 - providing shipping number. ref DRT 1 0001
131303 -
131304 -
131305 -  ..
1314 -
1315 -
1316 - 1140
1317 -
131701 - Submitted ref DIT 1 0001 to Mike Goff at Novastor thanking him for
131702 - assistance on Friday, 011005, ref SDS 14 MV8N, notifying of following
131703 - up on suggetion to buy a new SCSI adapter, per above, ref SDS 0 0001,
131704 - and asking about terminating the SCSI bus, per above. ref SDS 0 4X6G
131705 -
131706 - Received acknowledgement letter.
131707 -
131708 -   Provides new incident number:  38987
131709 -
131710 -   EXABYTE CORPORATION TECHNICAL SUPPORT
131711 -
131712 -                  THIS IS AN AUTOMATED EMAIL RESPONSE
131713 -           ACKNOWLEDGING YOUR MESSAGE TO support@exabyte.com
131714 -
131715 - Thank you for contacting Exabyte Technical Support.  A return email
131716 - response will be sent to you by an Exabyte Technical Support Engineer
131717 - within two (2) business days.
131718 -
131719 - Phone Support (Voice) - Provided between the hours of 6:00 AM
131720 - and 6:00 PM (MST), free for currently manufactured products.
131721 -
131722 -
131723 -                   800 445 7736
131724 -
131725 -
131726 -      [On 011010 error message during boot sequence on c13 after
131727 -      installing new Adaptec SCSI 19160 adapter card, says bus not
131728 -      properly terminated. ref SDS 17 DE7G
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