CONTACTS 
0201 - Novastor Corporation                 805 579 6700 fax or 800...
020101 - Ms. Tracy Boomer; 332-Extension
020102 - sales@novastor.com
020103 - Sales Department

SUBJECTS
Purchase Novaback Backup Program
C11 Novaback Not Running New Exabyte Tape Drive Mammoth 125M LT
Novaback Not Running Exabyte Mammoth LT Tape Drive
Evaluation

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 10 0000, ref SDS 9 0000.
070802 -
070803 - As a result of backup failure yesterday running Novaback on the new
070804 - Exabyte tape drive, ref SDS 10 5973, and in combination with success
070805 - running a backup under w2K backup program, after downloading a program
070806 - update from Exabyte, ref SDS 10 3289, decided today trying an
070807 - upgraded program for Novaback.
070808 -
070809 - Novaback upgrade for w2K is purchased below. ref SDS 0 LFKG
070810 -
070811 -     This purchase includes a program for making a CD to recover the
070812 -     Windows 2000 configuration. ref SDS 0 F8EC
070813 -
070814 - Also purchased InstantCD to do backups to CDs, instead of a tape
070815 - drive. ref SDS 0 G9FG
070816 -     ..
070817 -     Downloaded 72 MB, but understand we should get an actual CD
070818 -     in a few days.
070819 -
070820 -
070821 -
070822 -  ..
070823 - Evaluation Tape Drive and Novaback 120 MB per Minute
070824 -
070825 - After installing the new tape drive and Novaback software, we are
070826 - averaging 120 MB per minute on backups.  This improves prior
070827 - capability by about 400%.
070828 -
070829 -     [On 010203 getting 197 MB/min on Pentium IV, c13. ref SDS 12 0001
070830 -
070831 - Successful backup tends to indicate the bus termination issue on
070832 - installing the Exabyte Mammoth tape drive yesterday is not a factor.
070833 - ref SDS 10 JDKI
070834 -
070835 - Submitted ref DIT 1 0001 to Novaback on...
070836 -
070837 -    1.  There is an icon on the task bar for scheduling Novaback up
070838 -        operations. ref DIT 1 F96E
070839 -        ..
070840 -        How is this disconnected?
070841 -
070842 -    2.  Where are logs stored for backups? ref DIT 1 MHEL
070843 -
070844 -        If we delete a log, Novaback can build it if needed later on?
070845 -
070846 -        If we overwrite a tape, what happens to the log?  Do these
070847 -        just accumulate on the hard disk?
070848 -
070849 -    3.  What is the difference between the initial backup log that just
070850 -        lists directories, and the list available for restoring files?
070851 -        Where are these stored in the Novaback directory? ref DIT 1
070852 -        GZW7
070853 -
070854 -        Is any Novaback information stored by Windows anywhere?
070855 -        ref DIT 1 FAHE
070856 -        ..
070857 -    4.  How do we uninstall Novaback? ref DIT 1 FAHE
070858 -
070859 -        We have an older version, that is now replaced by this newer
070860 -        version.  How do we uninstall it?
070861 -
070862 -
070863 -
070864 -
070865 -  ..
0709 -
0710 -
0711 - Progress
0712 -
071201 - Found a website for Novastor...
071202 -
071203 -
071204 -                      http://www.novastor.com/
071205 -
071206 -
071207 - ...and downloaded following to a new directory for Novaback...
071208 -
071209 -
071210 -                       h: 00 32 install
071211 -
071212 -
071213 -
071214 -
071215 - Initially had to register to make a purchase online.  Got following
071216 - registration number...
071217 -
071220 -
071221 -
071222 -  ..
071223 - Novastor reports that in order to use the downloaded version of the
071224 - backup program, we need another program to create a recordable CD. The
071225 - program they propose is...
071226 -
071227 -
071228 -  ..
071229 - InstantCD Backup to CD ROM Drives Purchased Onlin
071230 -
071231 - Purchased this software product, per invoice 8018-44296-12111
071232 - ref DRT 2 0001
071233 -
071234 - Per above, installation program is stored in...
071235 -
071236 -
071237 -                 h: 00 32 install VC9ENR.EXE
071238 -
071239 -
071240 - Will get a regular CD for this in the mail in a few days.
071241 -
071242 -     Have not yet installed this, because tape drive is adequate for
071243 -     now.
071244 -
071245 -  ..
071246 - Invoice 8018-44296-12111 shows, ref DRT 2 0058,
071247 -
071248 -     Cost is...................................... $34.99
071249 -
071250 -
071251 - Tried to download at following address...
071252 -
071253 -
071254 -     http://www.cd-tools.com/datasheets/icd_suite.html
071255 -
071256 -
071257 - ...however, got an error message saying our customer ID is incorrect.
071258 -
071259 - So, it may just not be posted yet.
071260 - ..
071261 - After making purchase of Novaback.  Tried Instandcd again, and
071262 - this time worked.
071263 -
071264 - Invoice:  8018-44296-12111
071265 -
071266 - Date:  000812
071267 -
071268 - Customer:
071269 -
071270 - Paid via Visa First Card:
071271 -
071275 - ..
071276 - Item purchased is described as....
071277 -
071278 -                InstantCD Suite - InstantCD Wizard, InstantAudio,
071279 -                InstantWrite, NovaDISK CD/DVD and more! Plus for a
071280 -                limited time - free CD Label Applicator!
071281 -
071282 -
071283 - For downloading, need following...
071284 -
071285 -    USER NAME:    CDSTE501
071286 -    PASSWORD:    CDBurn99
071287 -    (note: password is case sensitive)
071288 -
071289 -
071290 - Downloading InstantCD - Including:
071291 -
071292 -                      InstantWrite
071293 -                        MultiCopy
071294 -                     InstantCD Wizard
071295 -                      InstantAudio
071296 -                     NovaDisk CD/DVD
071297 -      ..
071298 -      PLEASE NOTE: THIS IS NOT THE COMPLETE SUITE
071299 -
071300 -      In the initial release of the product there are over 600MB of
071301 -      files. We have made the majority of the program files
071302 -      specifically for InstantCD available in this VERY LARGE file.
071303 -      This file does not include extras available on the CD-ROM such as
071304 -      Ulead's PhotoExpress v3.0, MusicMatch4 Jukebox, or the hundreds
071305 -      and hundreds of audio wav, loop, and other sample files.
071306 -
071307 -      Please don't try to download this unless you have a large and
071308 -      reliable pipeline/connection to the Internet.
071309 -      ..
071310 -      Sincerely, NovaStor
071311 -
071312 -
071313 - Downloaded VC9ENR.EXE is InstantCD.    72MB
071314 -
071315 - Installation issues are at....
071316 -
071317 -    https://www.novastor.com/download/secure/dn_icdsuite.hmx
071318 -
071319 -
071320 -
0714 -

SUBJECTS
Drivers W2K Novaback Software
Purchase Novaback Backup Program

0905 -
090501 -  ..
090502 - Novabackup 6.6 for Windows 2K Purchased Online
090503 -
090504 - Purchased the product, per invoice. ref DRT 1 0001
090505 -
090506 -    Reported difficulty purchasing InstantCD, ref DRT 1 HZGG, however,
090507 -    above, was later able to complete transaction. ref SDS 0 G9FG
090508 -
090509 - Cost.................................................... $49.95
090510 -
090511 -
090512 - Invoice:  20374-N44270-16099
090513 -
090514 -     [On 000906 paid on Firt Card. ref SDS 11 M4E2
090515 - ..
090516 - Dated:  000812.
090517 -
090518 - Customer:  1784-C165303-22486
090519 -
090520 - Paid via Visa First Card:
090521 -
090525 -
090526 - Item purchased is described as....
090527 -
090528 -
090529 -                NovaBACKUP 6.6 - Workstation Edition, Including
090530 -                InstantRecovery Serial Number: DL20177346W. ref DRT 1
090531 -                SMRQ
090532 -
090533 - ..
090534 - Download Information.....
090535 -
090536 -          USER NAME: BKNTW1212
090537 -          PASSWORD: NStor89
090538 -          (note: password is case sensitive)
090539 -
090540 - Download location...
090541 -
090542 -
090543 -      http://www.novastor.com/download/secure/dn_nbkp66W.hmx
090544 -
090545 -
090546 -    NSW9ENR.EXE
090547 -
090548 -        Novaback SCSI/EIDE for w2k
090549 -
090550 -     ..
090551 -    NQW9ENR.EXE
090552 -
090553 -        Novaback QIC for w2k
090554 -
090555 -    NDW9ENR.EXE
090556 -
090557 -        NovaDisk for W2K, workstation edition.
090558 -
090559 -
090560 - We probably only the need the SCSI program...
090561 -
090562 -
090563 -                        NSW9ENR.EXE
090564 -
090565 -
090566 -
0906 -

SUBJECTS
Instructions
C11 Install Novaback for W2K

1105 -
110501 -  ..
110502 - Installation instructions....
110503 -
110504 -
110505 -     https://www.novastor.com/download/secure/dn_nbkp66W.hmx
110506 -
110507 -         Needed password used for downloading, to do the installation.
110508 -         ref SDS 0 6WYY
110509 -
110510 -                Install on....
110511 -
110512 -                     h: 00 32
110513 -          ..
110514 -         Serial number:  DL20177346W, shown in invoice. ref DRT 1 SMRQ
110515 -
110516 -        ..
110517 -    1.  Using an "unzip" utility such as WinZip, extract the
110518 -        archive that you have downloaded to a temporary subdirectory
110519 -        (about 50 Mb of disk space is required).
110520 -
110521 -    2.  The unzipped file is an ISO image file, that must be burned to
110522 -        a CD-R or a CD-RW. Again, if you do not have the ability to
110523 -        create a CD from an ISO image, you will be unable to use this
110524 -        downloadable version of InstantRecovery. You will need to have
110525 -        a CDR or CDRW drive and software, such as InstanCD For Windows,
110526 -        which supports creating CD's from ISO images.
110527 -
110528 -    3.  After creation of the InstantRecovery CD, you now must create
110529 -        the "InstantRecovery Boot Diskettes". Most Windows
110530 -        95/98/NT/2000 systems will auto-start the utility which assists
110531 -        you in this process upon insertion of the InstantRecovery CD.
110532 -        If this utility does not auto-start, or you are not running a
110533 -        Windows 95/98/NT/2000 system, locate your operating system in
110534 -        the list below and execute the appropriate program.
110535 -
110536 -         ..
110537 -        Windows 2000:     \SETUP\WIN2000\SETUP.EXE
110538 -        Windows NT:       \SETUP\WINNT\SETUP.EXE
110539 -        Windows 98:       \SETUP\WIN98\SETUP.EXE
110540 -        Windows 95:       \SETUP\WIN95\SETUP.EXE
110541 -        Windows 3.x:      \SETUP\WIN3X\SETUP.BAT
110542 -        DOS:              \SETUP\DOS\SETUP.BAT
110543 -        Linux:            \SETUP\LINUX\SETUP
110544 -        UNIX:             \SETUP\UNIX\SETUP
110545 -        OS/2:             \SETUP\OS2\SETUP
110546 -
110547 -         ..
110548 -    4.  To begin the InstantRecovery process, insert the first
110549 -        "InstantRecovery Boot Diskette" into the floppy drive and
110550 -        reboot your system.
110551 -
110552 -
110553 - ..
110554 - Also downloaded a program...
110555 -
110556 -
110557 -           Instant recovery to make a CD to recover w2k
110558 -           configuration; stored program for now in...
110559 -
110560 -                  h: 00 32 install VI9ENR.EXE
110561 -
110562 -
110563 -
110564 - Instructions say....
110565 -
110566 -                            *REMINDER* -
110567 -
110568 -      You must have a CDR or CDRW drive and software (such as Instant
110569 -      CD) which supports the creation of CD media from ISO images in
110570 -      order for you to create the InstantRecovery CD. If you are unable
110571 -      to create CD media from ISO images and you have purchased
110572 -      InstantRecovery as a "Download Only", please contact a NovaStor
110573 -      sales representitive to have the CD sent to you (shipping charges
110574 -      will be added to your order
110575 -
110576 - ..
110577 - As a result, downloaded InstantCD, per above. ref SDS 0 G9FG
110578 -
110579 -
110580 -
110581 -
110582 -
110583 -
110584 -
110585 -
110586 -
110587 -
110588 -
110589 -
110590 -
110591 -
1106 -
1107 -