CONTACTS 
0201 - Thelen, Reid & Priest LLP            415 371 1200
020101 - Mr. David Buoncristiani, Esq.
020102 - dbuoncristiani@thelenreid.com

SUBJECTS
Online Help Website, 000518
Passport Help System, 000518
Skill Based Routing Support Unproductive

1206 -
1206 -    ..
1207 - Summary/Objective
1208 -
120801 - Follow up ref SDS 33 0001 ref SDS 32 0000
120802 -
120803 - As a result of not being able to get support from Microsoft, prepared
120804 - ref DIT 1 0001 to Microsoft based on the record from work on 000524.
120805 - ref SDS 29 0001, and claiming entitlement to technical support at
120806 - reasonable prices to correct defects in Windows 98.
120807 -
120808 - Submitted to managers@microsoft.com
120809 -
120810 - Sent copy to...
120811 -
120812 -
120813 -         http://www.caag.state.ca.us
120814 -
120815 -
120816 - ...per the record on 000427. ref SDS 18 0001
120817 -
120818 -     [On 010219 received inquiry about letter to Microsoft from
120819 -     individual seeking help using IE with w2k on a Toshiba Tecra 8100
120820 -     computer. ref SDS 34 0001
120821 -
120822 -
120823 -
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120827 -
120828 -