CONTACTS 
0201 - Computer Generalist                  510 658 3797
020101 - Mr. Richard Karpinski
020102 - dick@cfcl.com

SUBJECTS
SDS Next Version
Preliminary analysis
General Plan Open Source

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 10 0000, ref SDS 9 0000.
070702 -
070703 - Dick submits concurring analysis on the letter yesterday to Stanford
070704 - about the challenge of communciation. ref SDS 0 0486  He corrects more
070705 - spelling mistakes, and suggests a stronger spell checker for SDS.
070706 - ref SDS 0 8955  Dick has examined SDS directories and records on the
070707 - web, which provides experience on understanding how the system works.
070708 - He suggests consideration to using stronger explanation for the SDS
070709 - capability to align communications. ref SDS 0 0003  Dick alerts me to
070710 - an ACM meeting on 000314 in Palo Alto, and offers to give me a ride.
070711 - ref SDS 0 0867
070712 - ..
070713 - Submitted ref DIT 1 0001 linked to this record, and to the
070714 - record for 000222 that reports on his 11 letters.  This responds to
070715 - all of them.
070716 -
070717 -     Asked Dick to submit the SDS scenario to the Colloquium, per the
070718 -     record on 000222. ref SDS 10 0876
070719 -
070720 -     Suggest he review the SDS record on 940901 that explains the data
070721 -     structure, and schematic, both listed on 000218, when we reviewed
070722 -     them briefly. ref SDS 8 0405
070723 -
070724 -         [On 000308 Tom Field reported this was helpful. ref SDS 15
070725 -         1960]
070726 -
070727 -         [On 000326 Dick asks about SDS information flows. ref SDS 17
070728 -         1617
070729 -     ..
070730 -     The letter today, asks about the project plan we discussed
070731 -     on 000218, ref SDS 8 1680, based on Dick's formulation on 000125
070732 -     in a letter to the Colloquium. ref SDS 7 2397  Cite his question
070733 -     yesterday, about who will do the next version of SDS. ref SDS 10
070734 -     4080
070735 -
070736 -         [On 000224 Dick responds. ref SDS 12 0001]
070737 -
070738 -         [On 000316 Dick considers support for Welch work product in
070739 -         marketing. ref SDS 16 9862
070740 -
070741 -         [On 000326 mention need for project plan. ref SDS 0 0004
070742 -
070743 -
070744 -
070745 -
0708 -

SUBJECTS
Web Site Demo SDS
Communication Cannot Be Improved, Given up
Communication is Talking Not Using Computer So Computer Not Valuable
Communication Skill Masks Need for Intelligence
Communication Biggest Risk Most Time of Managers
Denial Communication Causes Mistakes, Because Communication is Method
Psychologically Demanding to Discover Error Constantly
Knowledge Feared Brings Accountability Rejected
Feel Good Management - Social Constraints

1812 -
181201 -  ..
181202 - Communication Biggest Risk in Enterprise
181203 -
181204 - Follow up ref SDS 11 0001.
181205 -
181206 - Received ref DRT 1 0001 from Dick commenting on the letter to Ray
181207 - Levitt at Stanford yesterday, ref DIP 3 0001, explaining the problem
181208 - of denial about need for communication support. ref SDS 11 1428
181209 -
181210 -     Cited this in the letter to Dick. ref DIT 1 2916
181211 - ..
181212 - Dick explains people rate their ability to communicate, "above
181213 - average."  He believes, however, that thirty percent is a good failure
181214 - rate for simple "Honey, would you bring home a loaf of bread" type
181215 - messages.  Despite the fact that everyone of us believes that those
181216 - get through ninety nine percent of the time, the true value is usually
181217 - between thirty and eighty percent.  Even ninety percent is going to be
181218 - very rare, and then only for folks who will be thought of as
181219 - fanatical. ref DRT 1 2068
181220 -
181221 -     One issue is to define "communication" as more than talking,
181222 -     listening (commonly understood as biological hearing) and writng a
181223 -     good, i.e., convincing letter or memo, which is the scope taught
181224 -     in schools, per analysis on 950327 defining Com Metrics.
181225 -     ref SDS 3 0001
181226 -
181227 -     Every ad for a job calls for "strong communication" skills, and
181228 -     when people are interviewed, the interview tests verbal
181229 -     presentation, which is very important, but it does not test
181230 -     ability to understand, and to maintain meaning over time, needed
181231 -     to follow up.  As a result, people hired for the job feel they met
181232 -     the requirement for "strong communication skill."
181233 -
181234 -     Since people interact all day through verbal skills, and now
181235 -     email, the ability to do this, and especially to get people to say
181236 -     "yes," and adopt a proposed course of action, seems like the
181237 -     essence of communication.  That there is more to it, is very
181238 -     difficult to grasp, as explained in the NWO... ref OF 3 2732
181239 -
181240 -     Dick's letter yesterday pointed our how "tricky" this issue is for
181241 -     people to grasp. ref SDS 9 4722
181242 -
181243 -
181244 - Dick notes a systematic "metric" that exposes lack of alignment with
181245 - reality makes people feel bad, ref DRT 1 6390, i.e., psychologically
181246 - burdensome, which conflicts with feel good management practice, cited
181247 - by Morris on 911123. ref SDS 1 1331  This is explained in the NWO...
181248 - paper, ref OF 3 0468, which proposes adding a Communication Manager to
181249 - bear most of the burden, in the way that an accountant shepards the
181250 - finances. ref OF 3 6369  POIMS makes a similar point. ref OF 2 4005
181251 -
181252 - Dick says SDS, or Gilb's Evolutionary Delivery, both focus the mind on
181253 - fixing problems before they escalate. But both require that you accept
181254 - reality, personally. Very different from taking reality personally.
181255 - More like taking on reality, personally. ref DRT 1 9108
181256 -
181257 -     Fixing small problems is the essence of SDS because it works on
181258 -     communication which is a predicate to action, where problems
181259 -     germinate due to meaning drift, neglect and then grow over time.
181260 -
181261 - Dick's sent another letter to identify a spelling error in "secrets,"
181262 - which I had enterted as "secretes."  I made this correction, and did
181263 - not log Dick's letter.
181264 -
181265 -
181266 -
1813 -

SUBJECTS
Access to Directories, Records on the Web
Privacy, Security - Discovery
Spelling, Grammar

2206 -
220601 -  ..
220602 - Accessing SDS Records on the Web
220603 -
220604 - Dick's third letter expresses appreciation for getting a copy of the
220605 - letter to Ray Levitt at Stanford. ref DRT 3 0540
220606 -
220607 - He reports another error in spelling, ref DRT 3 0001, this one for
220608 - "encapsules," ref DIP 3 6675
220609 -
220610 - I made this correction.
220611 -
220612 - Dick suggests a stronger spell checker.
220613 - ..
220614 - He also reports success accessing SDS directories on the web,
220615 - noting it is a little tricky, but if he guesses the filename after
220616 - .com/, he get the directory listing in my browser. He has not looked
220617 - far, yet. ref DRT 3 0840
220618 -
220619 - Dick relates in a separate letter, as an example, having encountered
220620 - on the Communication Metrics web site a letter to Arana Construction.
220621 - That letter is not a sensitive matter.  I did not log Dick's letter,
220622 - since it is only informational.
220623 -
220624 - This relates to the privacy issue we discussed on 000218. ref SDS 8
220625 - 1188 At this point, we encourage people to explore the SDS record on
220626 - the web as a means to become familiar with SDS records, and how the
220627 - web can be used for effective "intelligence."
220628 -
220629 -
220630 -
220631 -
2207 -

SUBJECTS
Menus, Mouse & Functions

2304 -
230401 -  ..
230402 - SDS Uses Commands and Menus
230403 -
230404 - Dick's 3rd letter asks what actions can be taken in SDS?  Which ones
230405 - by a click and which by typing a name of an action? What are the
230406 - distinguished objects? ref DRT 3 7742
230407 -
230408 - SDS has a command line feature for the underlying editor, Medit, as
230409 - shown in the manual Dick took with him on 000218. ref SDS 8 5985
230410 -
230411 - All SDS commands can be executed using function keys, menus and the
230412 - mouse.  Some screens require typing a command arguement, for example
230413 - the date or period for which a diary listing is needed.
230414 -
230415 -
230416 -
230417 -
2305 -

SUBJECTS
Align Communications to Maintain Shared Meaning from Meetings, Calls
Debugging Management Mistakes Discover all Subjects

2805 -
280501 -  ..
280502 - Align Communication Explained with Other Language
280503 -
280504 - Dick's second letter entered in the record, ref DRT 2 0001, proposes
280505 - stronger language in place of "align," that sounds more essential,
280506 - vital, required, and honorable.  "Align" sounds like cleaning your
280507 - nails or straightening your tie, but instead it's navigating
280508 - cautiously past countless pitfalls, whirlpools, and other hazzards of
280509 - nearly hidden flaws in the communication.
280510 -
280511 -     [On 000227 Dick submitted an explanation to the Colloquium at
280512 -     Stanford. ref SDS 13 0897]
280513 -
280514 -     [On 000306 Dick asks about explaining these ideas so more people
280515 -     can benefit from SDS and POIMS. ref SDS 14 9583]
280516 -
280517 - On 990427 I felt similarly that Context Management shoulde be replaced
280518 - as the key name of a knowledge management program. ref SDS 6 5475
280519 -
280520 - Here, "align" is only used as a way to explain the process of
280521 - comparing communications at time T1, with prior accounts and
280522 - authorities.
280523 -
280524 - Dick proposes...
280525 -
280526 -                    Navigating communication
280527 -                    Debugging communication,
280528 -                    Capturing communication problems,
280529 -                    Search and destroy miscommunications,
280530 -                    Amplified communication
280531 -                    Securing the meaning?
280532 -                    Assuring the communication.
280533 -
280534 -    ...something that connotes excercising skill to secure the fruits
280535 -    of the good work already done against the hazzards of faulty shared
280536 -    understandings. ref DRT 2 5135
280537 -
280538 - Strengthening the message to help people recognize an essential need
280539 - and an effective solution is important.
280540 -
280541 - Many of the terms Dick proposes are used in POIMS and the NWO...
280542 - paper.  For example I came up with the idea of "debugging management"
280543 - and debugging communication, in 1994 while consluting for PG&E, see
280544 - for example the record on 940820. ref SDS 2 7404  It is in POIMS.
280545 - ref OF 2 5795
280546 -
280547 - Other terms that connote the objective of aligning communications
280548 - are from accounting and estimating...
280549 -
280550 -
280551 -              Audit Trail
280552 -
280553 -
280554 -     ...see the record on 960313. ref SDS 5 1568
280555 -
280556 -
280557 - From ISO criteria...
280558 -
280559 -
280560 -              Traceability to original sources
280561 -
280562 -
280563 -     ...see the record on 950721. ref SDS 4 1740
280564 -
280565 - Some advantages of "alignment" is that a single word provides a visual
280566 - image of both a goal and a problem.  When things are out of alignment,
280567 - there is a recognizable "problem" that needs to be fixed.
280568 -
280569 - Admittedly, there are other ways to help people understand this
280570 - process.
280571 -
280572 - Dick might try his ideas on how to describe the purpose and process of
280573 - Communication Metrics applied through SDS, by writing to colleagues
280574 - and members of the Colloquium,  Feedback from that effort will help
280575 - shape a better message.
280576 -
280577 -
280578 -
280579 -
2806 -

SUBJECTS
Karpinski, Dick, 000218
BayCHI, 000314

3005 -
300501 -  ..
300502 - BayCHI Professional Meeting on Computer Human Interaction
300503 -
300504 - Dick's 4th letter extends an invitation to attend a professional event
300505 - in San Francisco on 000314 1930 - 2130. ref DRT 4 0001
300506 -
300507 - The meeting is a special interest group of ACM on Computer-Human
300508 - Interaction.  It will be held in Palo Alto. ref DRT 4 4352
300509 -
300510 - Dick offers to give me a ride, so we can visit along the way, and
300511 - collaborate about the presentations on the way back.
300512 -
300513 - This is an exciting opportunity.  Unfortunately, I am scheduled to be
300514 - out of town that week.  If my schedule clears, I would like to attend
300515 - the event with Dick.
300516 -
300517 -
300518 -
300519 -
300520 -
300521 -
300522 -
300523 -
300524 -
300525 -