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December 29, 1999
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04 00067 61 99122901
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Mr. Bruce Newland
Shift Supervisor Customer Support Rep
bnewland@corp.jps.net
Technical Support
JPS Net
770 L Streed #960
Sacramento, CA 95814
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Subject:
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Case Study - Networks Unreliable
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Redundancy Essential to Avoid Risk of Bumbling
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Dear Bruce,
Per
our discussion
this evening, the record of
problem transaction
on December
21 may be helpful for case study. Thanks very much for your support.
If time permits, you or colleagues may be interested in a couple of recent
issues...
- On December 17 the
Knowledge Management Consortium
held an event at
PeopleSoft in Pleasanton.
- Analysis on November 8 shows social pressures in the work place
suppress literacy,
with consequent loss of productivity, absent proactive
efforts to add intelligence to management.
- On January 6 the Stanford Center for Professional Development will
broadcast a course conducted by Douglas Engelbart, Ph.D., on the...
Unfinished Revolution. Attendance at Stanford is
closed, but the class
is free and can be viewed online. Engelbart's biography shows he has
been a
prolific inventor and pioneer in the computer industry for 40 years.
Doug's paper on using technology effectively for
Intelligence Collection
is also reviewed.
Sincerely,
THE WELCH COMPANY
Rod Welch
rowelch@attglobal.net