THE WELCH COMPANY

440 Davis Court #1602

San Francisco, CA  94111-2496

415 781 5700



March 16, 1998 21:18:22 -0800                              04 00067 98031601

[Submitted via Internet]

Mr. Joe NLN
Customer Support Rep
Technical Service
JPS Net
770 L Streed #960
Sacramento, CA  95814
To: support@jps.net

Subject:  Server Access Denied
                Account:  welchco.com


Our account is welchco.com.   We were give an IP address...





209.63.229.133





...and were told by JPS support (Tim, Ben, Rachael, Joe, or someone) that
our data could be programmed using the IP address in place of the domain
name.




On Friday, we put a small amount of test data on the site under the IP
address using a structure like...





              209.63.229.133/sd/08/00101/02/yy/mm/dd/hhmmss.htm





We ran some tests and found we could not access the data with Netscape, but
could get to it with IE.  There was a lot of email with you folks which
wound up that you were able to access our data with Netscape, so you
referred us to Netscape to solve our problem.  We have an email pending to
Netscape on that.




Last night I uploaded about 12 MB of data with links using the IP address
rather than the domain name.




Today, we found the domain name has been set up by Internic.




Tonight I sent myself a test email with a link to a record (which you would
call a "Web page") in our data base.  I was surprised that Netscape opened
it.  I then tried IE and it opened it.




I then tried substituting the domain name for the IP address in our email
link, and that worked.




We had some unrelated trouble with our email provider, IBM, where we had to
wait an hour or so to send email.




Now I am on line and find that JPS or someone has created what seems to be a
default home Web page for us.  Maybe it is an advertisement.  When we call
www.welchco.com, we get a professional appearing start on a home page, which
is a welcome aid to our next project to develop a home page.




In any case we can no longer log onto the IP address, and we are getting
error messages saying our data is not on the system.




If I enter an address like:  www.welchco.com/sd/




We get back a message saying "sd" does not exist.




We spent 4 hours last night putting "sd" out there plus a lot of other time
creating the data base with the IP address.




Where are the records under "sd"?




Thanks.




Sincerely,




THE WELCH COMPANY








Rod Welch