Earthlink, Inc.
P.O. Box 7645
Atlanta, GA 30357-0645
800 327 8455
invoice.inquiry@mindspring.com



Date: Wed, 12 Feb 2003 21:07:20 -0800

04 00067 60 03021203




Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
..
Subject:   Case ID 20985352 Dispute EarthLink Invoice#0107552319 (KMM37893436V12768L0KM)

Dear Rod Welch,

Thank you for contacting us.

The charges in question are valid charges as the usage occurred from your Starter Site mailbox. The starter site boxes are not to be used for connectivity, however, they can be. If they are used to connect to the Internet there is a charge associated with the connection. I have included your usage report below so that you may review the information further. Should you wish to discuss this matter further please call (888) 932-1997.
..

User:  ms9068019 (Rob Welch)
  Month: 20030201
  Node:  unassn1
  Plan:  *Strsite Mbox
Net Login    Flags Location        v_port Connected   Disconnected     Duration DNIS
--- -------- ----- --------------- ------ ----------- ------------     -------- ----------
eln welchco@                            0  1/02 17:33  1/03 07:38      14:04:29 9492660177
eln welchco@                            0  1/04 15:18  1/04 20:18      04:59:58 9492660177
eln welchco@                            0  1/04 21:47  1/04 22:34      00:47:29 9492660177
eln welchco@                            0  1/05 22:39  1/06 21:02      22:22:23 9492660177
eln welchco@                            0  1/10 21:05  1/11 17:35      20:29:19 9492660177
eln welchco@                            0  1/20 19:38  1/21 19:41   1d 24:02:44 9492660177
eln welchco@                            0  1/21 19:42  1/22 19:45   1d 24:02:46 9492660177
eln welchco@                            0  1/22 19:47  1/23 13:39      17:52:35 9492660177
eln welchco@                            0  1/23 14:55  1/23 21:49      06:53:13 9492660177
eln welchco@                            0  1/23 21:50  1/24 21:52   1d 24:02:48 9492660177
eln welchco@                            0  1/24 21:54  1/25 21:57   1d 24:02:45 9492660177
eln welchco@                            0  1/25 21:58  1/26 22:01   1d 24:02:43 9492660177
eln welchco@                            0  1/26 22:02  1/27 22:05   1d 24:02:45 9492660177
one welchco@                            0  1/27 22:06  1/28 09:52      11:45:44 209.162.40
eln welchco@                            0  1/28 09:53  1/29 09:55   1d 24:02:44 9492660177
  Reg Usage Hours:   267.57

..
We have additional online resources available at:
..
The Website Workshop:

http://help.earthlink.net/websupport/startersite/menu.html
..
The Web Support Main Menu:

http://help.earthlink.net/websupport/
..
Please let us know if we may be of further assistance.

Sincerely,



Caryn A.
Electronic Support
invoice.inquiry@earthlink.net
EarthLink, Inc.
Why Wait? Move to EarthLink.
CSR ID#: 1100
Case ID 20985352