Eugene Eric Kim
PMB 207
63 Bovet Road
San Mateo, CA 94402

Date: Mon, 17 Sep 2001 00:50:24 -0700 (PDT)

From:   Eugene Eric Kim

To:     unrev2,

Subject:   Eugene's work: A FAQ-index into an argument

On Sun, 16 Sep 2001, Eric Armstrong wrote:

This was really the main reason I decided to experiment with dialog mapping of e-mail in the first place. A lot of valuable information is hidden in e-mail archives. Dialog mapping is an effective way of converting this raw data into organizational memory.

The fact that dialog mapping serves as a nice way to direct discussion is icing on the cake. (However, it wasn't entirely unexpected. I was heavily influenced by Jeff Conklin's IBIS workshop, where Jeff made an effective case for dialog mapping as a facilitation technique in face-to-face meetings.)

On Sun, 16 Sep 2001, Eric Armstrong wrote:

I recently founded the OHS Launch Community as a way to experiment with various tools and methodologies. I'll post more about it later, as I'd like it if some members of this list joined.

I limited my experiment to the OHS LC's mailing list rather than unrev-ii for a number of reasons. First, people on this list use a variety of e-mail clients, and my plinking software is very dumb. With a more constrained community, I don't have to worry about people formatting their e-mails in bizarre ways that render my plinking software useless.

On Sun, 16 Sep 2001, Eric Armstrong wrote:

This is the other reason I didn't experiment with this list. Dialog mapping can be hard. Simply creating a dialog map of Eric's e-mail requires a considerable amount of time (although probably less than the time Eric needed to construct the e-mail).

On Sun, 16 Sep 2001, Eric Armstrong wrote:

Yes. It wouldn't be too difficult to hack a back-link database for links between the dialog map and the e-mail archive. However, I'm starting to feel the urge to stop hacking and to start building real software.


Eugene Eric Kim