Memorandum
Date: Sat, 4 Mar 2000 16:32:51 -0800 (PST)
| From: |
Eugene Kim |
|
Reply-To: unrev-II@onelist.com |
| To: | unrev-ii@onelist.com |
| Subject: | Knowledge management article |
Here's a good knowledge management article from Computer Business Review:
http://www.computerbusinessreview.com/issue/309e_2ae.html
Many of the issues we've discussed in the colloquium are mentioned here, including the difficulty in reusing knowledge in people's heads, automation versus augmentation, XML's potential role in knowledge management, etc. A particularly interesting quote:
"Indeed, some knowledge management vendors envisage that people need to be at the core of any knowledge management system. Edinburgh-based Orbital Software's vision of knowledge management is based on human experts actively contributing to an ever-expanding database of information. Its Organik software enables employees to search for answers to specific questions within the database. If they are unable to find an answer, the system suggests experts elsewhere in the company who might be able to help. Any answers provided by human experts are then filed in the database so that future queries can be dealt with automatically."
Sincerely,
-Eugene
Eugene Kim
eekim@eekim.com
http://www.eekim.com/