440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

December 7, 1999

03 00050 61 99120701

Mr. Tom Driscoll
Director of Operations
Call Center
Kaiser Foundation Health Plan, Inc.
1950 Franklin Street
Oakland, CA 94612

Subject:   National Effort to Cut Medical Mistakes

Dear Tom,

President Clinton announced today a national initiative to reduce medical mistakes. This is the leadership we discussed yesterday, as essential for progress. Of course the same effort is needed in other sectors (e.g., NASA,, law, technology, construction, etc.), but medicine gets singled out because its mistakes cause pain and suffering. New money has been added for research, and future budgets will grow to address this concern. Since communication is the predicate to action, it is the biggest cause of mistakes that must be solved, as explained in my letter on September 24. Kaiser can benefit patients and the bottom line by leading the solution to the communication problem.



Rod Welch

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  1. Jeanne Bradley