THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
September 30, 1997 03 00050 97093001
Ross A. Chittenden
Chief of the Office of Project Management
Systems Implementation
Department of Transportaoin
Project Management Program, MS 28
P.O. Box 942874
1120 N. Street Room 2106
Sacramento, CA 94274-0001
Subject: Communication Metrics
"Winning People Over" at Caltrans
Ref: a. Telecon Ross/Rod Sep 30, 1997
b. Welch letter Sep 29, 1997
c. Meeting Ross/Rod Sep 26, 1997
Dear Ross,
Thanks for considering
Communication Metrics.
Effective communication makes
people and organizations successful by getting things done with minimum
conflict. Authorities contend that some conflict reflects an organization of
ideas and energy.
Trust
is crucial; however, concerns cited today reflect a
larger dynamic. As the millineum draws near, accelarating change threatens deep
seated desire for stability, i.e., maintaining the status quo. Meeting this
challenge requires new ideas, skill, hard work, luck and willingness to take
prudent chances. Strong leadership can make this happen. I hope and trust
that Communication Metrics can contribute. Please let me know if Jack can meet
with us on this.
Sincerely,
THE WELCH COMPANY
Rod Welch