THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



September 21, 1997

03 00050 97092101




Mr. Bill DeHart, PMP
Project Manager
Pacific Gas & Electric Company
Grid Customer Services
245 Market Street; Room 681C, Mail Code N6D
P.O. Box 770000
San Francisco, CA 94177
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Subject:   Growing Demand for Communication Support

Dear Bill,

CSPAN has been broadcasting Senate hearings that demonstrate difficulty people have remembering more than the gist of information, which Henry Kissinger notes causes endless mistakes that makes management an Alice in Wonderland of continual bumbling.
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A disturbing picture emerges that our "best and brightest" need a better partnership between leadership and technology to properly exercise the reigns of power for the most powerful nation on earth.
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The endless stream of "Your notes say this..., I don't remember that.., I told so and so this, but not that... I didn't make notes, but remember this part and not that part because there was so much going on..., I clearly remember not saying that because I would have remembered if I had. I don't remember now if I had remembered then whether so and so gave me the letter or whether I sent them the fax of the email about the meeting on the telephone call clearly explaining that prior to the fax I remembered that I could not remember receiving the letter you are asking about because there wasn't enough time. ize the need for clarity and accuracy to make communication effective, but there isn't enough time to write everything down. We have to expedite to make government effective. Yes Senator, I fully agree and support business processes that ensure clarity and accuracy to make communication effective in serving the people." ommunication effective, but there isn't enough time to write everything down. We have to expedite to make government effective. We have to expedite to make government effective.
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The administration needs a meeting like Gordon Smith held on communications, and somehow we need to get the report on Communication Metrics into their hands before thing blows up when reliance on "guess and gossip" reaches a critical mass of mistakes.
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Sincerely,

THE WELCH COMPANY




Rod Welch