THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
January 3, 2003
03 00050 61 03010302
Mr. Greg Oxton
Executive Director
goxton@serviceinnovation.org
Constorium for Service Innovation
751 Laurel Street, PMB 533
San Carlos, CA 94070-3113
..
Subject:
Meeting SDS Demonstration January 7, 2003, 0230p
Dear Greg,
Glad to hear in
our call
today that you had a chance to review POIMS, and that
you saw common ground that justifies investing more time learning about SDS.
Your idea to
notify colleagues
at CSI to read and offer feedback
is especially helpful to get a broader
base of input on the opprotunity to advance KM.
..
Look forward to meeting you next week on Tuesday afternoon, and hearing more
about CSI, when we demonstrate the SDS program.
If time permits, you might look through a dialog on how
leadership
can advance
the ball on our agenda, as shown in the Typical Day Scenario using SDS. Like
POIMS, it's probably a little too long, so be prepared, and just focus on the
stuff in italics for now.