440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

Date: Fri, 29 Mar 2002 07:46:01 -0800

03 00050 61 02032901

Mr. Mark Clare
Knowledge Architect
Kanisa, Inc.
19925 Stevens Creek Blvd
Cupertino, CA 95014
Subject:   Agree to Telecon on April 4 or 5
KM Cost & Benefits

Dear Mark,

Your letter yesterday suggesting a telecon on April 4 or 5, sounds good. My number is 925 680 8947 in Concord, CA. My schedule the next few weeks is fairly fluid because of caring for a friend who has been diagnosed with cancer. It might be easier for you to call me when your schedule is free on the 4th or 5th. For background, try to review NWO that discusses a theory for calculating the cost of miscommunication. The section on cost savings from avoiding rework is of particular interest in our discussion on April 4 or 5.



Rod Welch

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