Date: 30 Nov 1999 10:47:44 -0800
Mr. Rod Welch
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
|Subject:||Medical Mistakes - Solution|
This is the first opportunity I've had to review the attached [letter dated November 3, 1999, relating a discussion we had on November 1, 1999] and I must say, I have some real concerns.
Not only do I disagree with your interpretation of what was said, but also take issue with the way some of it is written, set up to imply my thoughts, feelings and words. I now have to take the time to thoroughly review and then respond. After this response, I'm sure there will be either an apology and/or at the very least, a lengthy conversation, both of us explaining our views on what was said and how it could have been misinterpreted. This is all very time consuming and as you know, time is a very "Hot Commodity."
The statements that I disagree with or are just not true are below in red. My comments are in blue.
171904 - can be updated. Jeanne Bradley noticed that Syed has not addressed 171905 - pending issues. She feels the Welch communication method works better 171906 - than the way Kaiser is doing things, and that the chart can be posted 171907 - with notice of a letter, as well as for a phone call. 172704 - Jeanne said the Message Center is also called the "Call Center." 172705 - 172706 - It works as follows... 172707 - 172708 - People call the hospital, and are connected to the Call Center. Another example of misinterpretation. No one calling the hospital is connected to call center. This is for outpatient clinics only. 172710 - They talk to a representative, who then jots down what seems to 172711 - be important, and a record of the call is entered in the patient 172712 - chart. 172713 - 172714 - Jeanne said these messages typically comprise a note to the doctor to 172715 - call the patient, without any material content of a message. In other 172716 - words, the record of the discussion is not captured and entered in the 172717 - chart. I wouldn't have said this...It's not true. 172719 - Transcribing verbal expressions accurately is very difficult and time 172720 - consuming for everyone, the doctor, the voice mail clerk, and the 172721 - customer, the patient. This presents liability issues which restrain 172722 - transcription, and invite duplication that wastes time. Very True!! 172753 - information is readily available by clicking on links. Jeanne said 172754 - this saves a lot of time, storage space, and frustration dealing with 172755 - documents that get mixed up and misplaced, which is a big problem at 172756 - Kaiser. This implies that I said, "Kaiser has a big problem with documents getting mixed up or misplaced." Which is simply not true.