IBM Global Services
Street address
City, St Zip
44 (0)1932 754598

Date: Mon, 28 Apr 2003 05:08:38 +0100

03 00050 60 03042801

Mr. Rod Welch
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
Subject:   Proposal on SDS and Com Metrics

Dear Rod,

I don;t make purchasing decisions for IBM's internal use I'm afraid and although I have read this through (its a much easier form) I'm afraid you have not convinced me of the claims.

David J. Snowden
Cynefin Centre