Intel Corporation
350 East Plumeria; Mail Stop CHP3-105
San Jose, CA 95124
408 765 8080
Sent: Tuesday, September 24, 2002 9:23 AM
Mr. Garold L. Johnson
dynalt@dynalt.com
Dynamic Alternatives
PO Box 59237
Norwalk, CA 90652
..
Subject:
Bridge to a New Way of Working Begins with Study
Agreed,
Rod tends to put trite sayings and slogans in his paragraphs, and the real meat
is somewhere else. I'm looking for a document with an executive summary, and
the meat in 25 words or less. The links should be as unobtrusive as footnotes
in a regular document. To simply list a long bibliography (Links) with a few
marketing slogans is not a letter I understand or get much from. I pay about
as much attention to it as an insurance ad on TV. (Which all have small print
and "links")
.. If we turn all correspondence into research papers, then people will have to
change the way they work. This is another thing to be overcome. Many times,
people don't have much to link to. If you are doing a job centered around a
"contract". It is a good reference point, and serves as an absolute definition
of what is to be done, and the impact of non performance. Many people are
working to get to a contract, and starting with a "blank" sheet. You can build
the "links" as you build common understanding, but the record is not an
absolute in that case.
.. Common understanding changes as the program progresses in the development
phase. In a company setting, "contracts" are often not made between groups.
This is a result of studies made in the 30s that showed there is a benefit of
having a company over a certain size. The costs of administrating the
"contracts" for services go away. (They may be replaced with lowered
efficiencies). For this reason, legal, finance, engineering, and other
"professions" were brought into a corporation, and ask to work together to
achieve some common goal. This replaced the myriad of contracts that these
professionals held with the company in the past.
.. Without the "contracts", you have different points of view on the team. Rod
has never resolved the issue of a program having 50 conflicting records. He
just assumes his is the correct one. My experience is different. Each service
organization will create an adversarial record that will show his department
performing flawlessly, and the other departments failing to deliver for the
program. Rod has used the record to support a clients position during contract
disputes and claims management. If everyone does the same, the records all
become just more biased talking points. The analysis is nothing more than
justification of ones position in the end unless a very mature person performs
careful and thoughtful analysis.
..
Sincerely,