THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net



Date: Sat, 27 Jan 2007 18:01:07 -0800

02 11 10 61 07012701




Mher
AT&T
Customer Support
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Subject:   Case ID: 134100748 Pending Issues

Dear Mher,

Thanks very much for timely response in your letter on 070125 to issues submitted on 070124 configuring AT&T email.
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Comments on your letter are reported in the record on 070125....
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Pending issues are listed the general review.
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The implication in your letter that received documents are removed the AT&T server when downloaded from the Internet conflicts with our experience. We want documents to stay on the Internet server until and unless we delete them. We have worked in this manner for 5 - 10 years, and find it very useful. Please restore the prior functionality.

Thanks.
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Sincerely,



Rod Welch
rodwelch@pacbell.net
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Post Script

Sorry for delayed response to your excellent letter. We have been swamped with medical management issues illustrated by the record on 070125 when we also received your letter...