| April 22, 2000 | 02 11 10 61 00042201 |
Mr. Robert A Triado
Manager
RT2969@msg.pacbell.com
DSL Orders
Pacific Bell
A Pacific Telesis Company
Network Services
2600 Camono Ramon, Room 2S051
San Ramon, CA 94583
| Subject: | DSL Under W2000; Work Order C14121744 |
|
Welch, 415 781 3456; Tracking #380719 |
Dear Robert,
Good news!
Two excellent engineers, Nevada and Steve, visited today and solved
the browser access problem you have been researching this past week. The
record may help on future installations. Note, for example, that the
domain
issue which you cited on April 18, was not totally
resolved, however,
new information
may expedite work for future customers.
Vicki, who supported Pac Bell's team today, indicated plans to call you on Monday, April 24, 2000. By copy I am letting her know about outstanding work and initiative, primarily by Nevada; and, further, that important issues which she and I discussed this afternoon, have now been mostly resolved. Please coordinate with Vicki, and let me know
Pac Bell's schedule to address remaining action items.Thanks again for your persistance, and for all the Pac Bell people who contributed in building a strong customer partnership. This is the kind of cooperation we hear about in seminars, but rarely encounter on the job. It is nice to know that at Pac Bell customer care is more than a slogan.
Sincerely,
THE WELCH COMPANY
Rod Welch
rowelch@attglobal.net