Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
..
Subject:
Email System Configuration Reporting
Dear Rod,
Thank you for contacting AT&T Internet Services E-mail Support.
..
Please accept my sincerest apologies for the inconvenience that this e-mail
issue may have caused you. I understand that your incoming e-mails are
automatically deleted from the AT&T Yahoo! Server. Helping you with this
concern in no time is our utmost priority.
.. Rod, we should be able to resolve your issue; however, we need some
more information before we get started. Please reply with the following
additional information at your convenience.
How do you access your e-mail, is it through web mail (AT&T Yahoo!) or
through an e-mail client (e.g. Microsoft Outlook, Outlook Express,
Eudora, Mac Mail)?
.. Please reply with this additional information at your convenience. It
will help us assess and properly address the issue.
..
Please do contact us, at 1-877-722-3755 and reply with the needed information,
and reference Case ID 133955822.
..
Please remember to visit our help-site at
http://help.sbcglobal.net/
for resolutions to the most common problems. You may also call us
anytime at 1-877-722-3755.
..
I want to let you know that you may receive a survey, requesting that
you rate the service you received from me. I ask that you please take a
few minutes to fill this out and let my manager know how I am doing and
how satisfied you are with the support you received from AT&T Internet
Services.
..
We are looking forward to assisting you in resolving your issue.
..
Thank you for choosing AT&T Internet Services.
Sincerely,
Lizzie
AT&T Internet Services E-mail Support-Tech Support Specialist