THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


Date: Tue, 27 Feb 2001 09:33:27 -0800

02 05 04 61 01022701



Mr. Joe Griffin
DOS Engineer
joegr@microsoft.com
Windows 2000 Support
Applications and Performance
Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717

Subject:   Request telephone support
Case SRX010207601263

Dear Joe,

Thanks for your letter asking what I want to discuss in requesting you to call.

I want to discuss using information in your letter this morning for solving the problems under this case, per our telecon on 010220......

http://www.welchco.com/sd/08/00101/02/01/02/20/111729.HTM#L151439

Talking to an expert expedites use of technical information, and avoids the time and expense of rework, by applying expert experience to take steps in the right order, and to recognize early when anticipated results require adjusting course and further research. Without this support, experience shows implementing information you submitted could take days, even weeks. With direct personal support of an expert, this can be reduced to a few minutes. That's the power of "knowledge."

Our discussion on February 20, 2001 showed you have a lot of knowledge and experience with Microsoft design and engineering requirements that can supplement information in your letter this morning, that will save time and money in completing this case.

Please call 415 781 5700.

Thanks again.

Sincerely,

THE WELCH COMPANY



Rod Welch
rowelch@attglobal.net




Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717


Date: Tue, 27 Feb 2001 07:45:49 -0800


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Email for Case SRX010207601263

Hello Rod,

[Responding to your letter this morning requesting that I call to discuss my letter earlier....] And what would you like to discuss?

Sincerely,

Microsoft Corporation

Joe Griffin
DOS Engineer
joegr@microsoft.com
Windows 2000 Support
Applications and Performance




-----Original Message-----
From:   Rod Welch [mailto:rowelch@attglobal.net]
Joe Griffin
Re:   Email for Case SRX010207601263

THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


Sent: Tuesday, February 27, 2001 10:31 AM

02 05 04 61 01022001



Mr. Joe NLN
DOS Engineer
joegr@microsoft.com
Windows 2000 Support
Applications and Performance
Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717

Subject:   Case SRX010207601263

CASE_ID_NUM: SRX010207601263
MESSAGE:

Joe,

Thanks for information [ in your letter] this morning on our problem. Can you call me please to discuss your letter.

My number is: 415 781 5700

Thanks.

Rod