Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
..
Subject:
Case 1-71716742 Pccillin 2006 update virus definitions 1 year
TM Offers 12 Mo Extension Pccillin 2006
Dear Rod,
Can you attach a copy of your confirmation email. If you are using a
different serial number for 2006, I can easily grant your request
[to
extend
the subscription getting virus definitions
for another year]
=)
..
Check serial number that's entered on your 2006 internet security also (click
about on lower right corner of main console). I need both information on your
reply.
Check update settings also for pc-cillin:
Open the PC-cillin Internet Security console. Do any of the
following:
Double-click the PC-cillin icon in the Windows system tray.
The main console appears.
Click the Configure button for Automatic Update.
..
The Update information appears.
Simply remove the checkmark from AUTOMATICALLY CHECK FOR UDPATES then
click apply.
..
Thing is when you do that, you will have to make sure that you manually click
on UPDATE NOW on the main console just to make sure you are using all the
latest components from us.
..
"Outbreak Warning" is what we send the clients if there is a serious threat
that's on the wild. It will tell you whether we are on alert for viruses and I
advice you to keep it checked just to make sure you will be notified to update
in case an outbreak happens.
Best regards,
Trend Micro, Inc.
Len
Consumer Support, PSS Dept
TrendLabs HQ, Trend Micro Incorporated