Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717
800 936 4900



December 4, 2006

02 05 04 60 06120401




Mr. Rod Welch
rodwelch@pacbell.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:   Internet Explorer IE 7 Upgrade from IE 6

Hello Rod,

Thank you for contacting Microsoft Online Customer Service.
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I understand from your e-mail that you are experiencing issues with Internet Explorer 7. I realize your concern and will assist you in reaching the appropriate resource.
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As a Customer Service Representative, I recommend contacting our Technical Support Team who will be in a better position to assist you.
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You can contact them at: (866) 234-6020, Monday - Friday, 5:00 A.M. - 9:00 P.M. Pacific Time and Saturday - Sunday, 6:00 A.M. - 3:00 P.M. Pacific Time.
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I hope your issue is resolved soon and appreciate your patience in this regard.

Thank you for using Microsoft Products and Services.
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Sincerely,

Windows 2000 and XP Support



Shiva
Microsoft Online Customer Service Representative
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Post Script

If you have any feedback about your Online Customer Service experience, please e-mail my manager, Navneeth Shanmugam, at managers@microsoft.com