Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717


Date: Sun, 19 May 2002 18:23:53 -0500


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:   Email for Case SRX020519601479

....... The following is an email for an incident from Microsoft Corp.
....... So that your reply is added to the case, please forward your
....... response to email address COMPMAIL@MICROSOFT.COM
....... and place your text after the keyword MESSAGE: below.
....... Please delete all other text above & below the keywords
....... CASE_ID_NUM: SRnnn & MESSAGE: .
....... Thank you.
..
CASE_ID_NUM: SRX020519601479

MESSAGE:


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Hello Rod,

Thank you for contacting Microsoft Support. I am the Support Professional who will be working with you on this case, you can reach me using the contact information below and referencing the case ID.
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As we discussed, the issue you're experiencing is memory usage questions in the NT/2000 enviroment. Once we resolve this issue, verification will be provided through email. This will allow us to make absolutely sure we have completed the agreed upon incident.
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We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern please let me know. According to our last contact, I will contact you again on via .
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If you need clarification on what constitutes a support incident, please follow this link:

http://support.microsoft.com/Directory/directory/policies.asp
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Best regards,



Brandon Robinson, MCSA MCP MCSE
Microsoft Enterprise Support
Windows 2000 Server Performance Team



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Post Script

My working hours are 10:00 AM - 9:00 PM CST (Sat and Sun). 7:00 AM - 6:00 PM CST (Mon and Tue).
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I can be reached for assistance through the following channels: Direct phone: (469)775-6165 or Email: BrandonR@microsoft.com

Alternate contact if I am not available: Brenda Cannon Direct Phone: (469)775-6230 or Email: BrendaCa@microsoft.com
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Or you can contact my manager: Mark Mueller Direct phone: (469)775-6949 or Email: MarkMu@microsoft.com

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please email us at
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managers@microsoft.com?subject=Enterprise_Platforms_Case_Feedback&body=Mark%20Mueller

Please include your name, SRX number and phone number.
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Thank you.

For Books:

http://www.microsoft.com/mspress/books/go/ITSupport/ For Training and Certification:
..
http://www.microsoft.com/traincert/go/center/

Are you secure?
..
For information about the Microsoft strategic Technology Protection Program and to order your FREE Security Tool Kit, please visit

http://www.microsoft.com/security
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Copy to:

  1. Ian Blew (Convergys), v-1iabl@keaneaz.pss.com