Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065
805 579 6700


Date: Wed, 6 Jun 2001 14:27:11 -0700


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Problems with Backup on W2K and Intel Computer

Rod,

[Responding to your letter on June 6, 2001.... ]

Yes this is common knowledge to the backup community that you cannot have the computer running Power Management and then have a backup run. The hard drives do not receive the command correctly from anything besides built in utilities from what we have seen in testing. The only solution we have is the NovaNet software which will run as a service and might be able to run the backup. You can download a demo of this software from our web site.

Sincerely,

NovaStor Technical Support Team


Bill
Support@NovaStor.Com
Internet: Internet: http://www.novastor.com


Post Script

Please retain all conversation threads when replying.... Failure to do so could delay the response and/or you'll be asked to re-transmit your message with additional information. Thank you.


The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
415 781 5700

Sent: Wednesday, June 06, 2001 12:40 PM


Bill NLN
Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065

Subject:   Problems with Backup on W2K and Intel Computer

Bill,

Thanks very much for information in your letter today.

Can you provide a reference to Novaback literature that supports this advice, and where is the customer notified in Novaback sales information that Novaback does not support power management? Is this an industry standard, and so requires no notice, because all backup programs work the same way, so it is common knowledge?

How does backup differ from defragmenting the hard drive. This about 4 hours on our computer, so it is run over night. In the morning, the system comes up correctly. Why doesn't Novaback work the same way?

Thanks.

Sincerely,

THE WELCH COMPANY


Rod

Rod Welch rowelch@attglobal.net 415 781 5700



Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065
805 579 6700


June 6, 2001


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Problems with Backup on W2K and Intel Computer

Rod,

[Responding to your letter on June 5, 2001.... ]

You need to completely turn off all Power Management settings or the backup will not be able to run. If the hard drive is powered down before the backup is done or during the backup the backup cannot run.

Sincerely,

NovaStor Technical Support Team


Bill
Support@NovaStor.Com
Internet: Internet: http://www.novastor.com


Post Script

Please retain all conversation threads when replying.... Failure to do so could delay the response and/or you'll be asked to re-transmit your message with additional information. Thank you.



The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
415 781 5700

Sent: Tuesday, June 05, 2001 9:49 PM


Bill NLN
Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065

Subject:   Problems with Backup on W2K and Intel Computer

Bill,

Thanks very much for a response in your letter on June 4, 2001.

You requested more information in your letter today, but do not explain what is needed. We provided an explanation of our hardware, and provided a link to the record on April 3, 2001 that explains what we did using your software, and what happened that went wrong.

The same problem occurred recently on June 1, 2001.

If you need more information than is available in these records, in order to assess possible Novaback issues, please let me know.

Sincerely,

THE WELCH COMPANY


Rod

Rod Welch rowelch@attglobal.net 415 781 5700



Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065
805 579 6700


June 4, 2001


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   Problems with Backup on W2K and Intel Computer

Rod,

[Responding to your letter on June 4, 2001.... ]

We would like to assist you with the NovaBack software. However, we currently do not have enough information to provide an adequate solution or suggestion. Please provide additional information regarding the difficulties you are experiencing so that we may better assist you. Be sure to include any errors received from the software. We have not way to control your system so that it shuts down after your backup.

Sincerely,

NovaStor Technical Support Team


Bill
Support@NovaStor.Com
Internet: Internet: http://www.novastor.com


Post Script

Please retain all conversation threads when replying.... Failure to do so could delay the response and/or you'll be asked to re-transmit your message with additional information. Thank you.



The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
415 781 5700

Sent: Monday, June 04, 2001 6:20 PM


Bill NLN
Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065

Subject:   Problems with Backup on W2K and Intel Computer

Thanks for your letter today requesting customer feedback.

We are using Novaback version 6.6 PI 11701-SCSI. It is running under Windows 2000 on a 1.4 GHz 400 MHz bus Intel processor and a D850GB main board. We have 512 MB of RAM and 46 GB Hard drive, as shown in the record on February 2, 2001.

Novaback is running an Exabyte Mammoth LT tape drive, also, as specified in the record on February 2, 2001.

We want to start a backup and go home, and after it completes, the monitor and hard drive should shut down to save power. We are in California, where power is an issue.

When we come in the next day, the cmoputer won't run. We have to boot it which wastes time. Verify logs show this operation crashes. See for example the record on April 3, 2001 explaining the extra expense incurred to investigate and attempt corrective action.

Yesterday, the same thing happened again to a backup we started on June 1, 2001 before leaving for a trip.

Does Novaback have a new version of the tape drive program that can accomplish our objective to save time and money?

Thanks.

Sincerely,

THE WELCH COMPANY


Rod

Rod Welch rowelch@attglobal.net 415 781 5700





Novastor Corporation
80-B West Cochran Street
Simi Valley, CA 93065
805 579 6700


June 4, 2001


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:   How is the backup going? Get Free consultation!
THANK YOU FOR EVALUATING NOVABACKUP FROM NOVASTOR CORPORATION!

Dear Rod Welch,

Just checking in to see how your installation and initial backups have gone. We pride ourselves in making the process as easy as possible, however we also understand there are many variables in any given system. We know installing a new program or backup system doesn't always go as planned.

We try to minimize these risks and troubles, however, with 100% Free technical support!

100% FREE TECHNICAL SUPPORT

So if you need it, get it! Support from seasoned, understanding professionals with years of valuable experience - totally FREE. If you have any technical questions, or any trouble at all, please give them a try. You can get in touch with technical support through these methods:

  1. Browse or search the technical support section available on the WWW at:

    http://www.no-panic.com/backup/tech_supt/bk_support.html?SID=NB02

  2. Fill out the technical support page at: http://www.novastor.com/tech_supt/supportform.asp?SID=NB02

  3. Email support@novastor.com with all the specifics and details of your issue.

  4. Give them a call at 1.805.579.6700 between the hours of 6am and 7pm PST.

For general comments, please visit us at:

http://www.novastor.com/comments.html?SID=NB02

And for sales questions, we encourage you to check out our resources on the web, call us at 1.805.579.6700, or email us at sales@novastor.com with the details of your questions.

http://www.novastor.com/nova_store/store.asp?SID=NB02

Don't forget; 100% FREE technical support, and a full 30-day No-Risk Money Back Guarantee. Just two of the great reasons to own NovaBACKUP software from NovaStor Corporation.

Thank you again for choosing NovaStor data protection software!

Best Regards,

NovaStor Technical Support Team



Support@NovaStor.Com
http://www.novastor.com/index.asp?SID=NB02


Post Script

This is NOT unsolicited e-mail. rowelch@attglobal.net was specified as the email address for important information on software downloaded from NovaStor.com. (c)2001 NovaStor Corporation. All rights reserved.
NovaStor Corporation Phone: 805.579.6700
80-B West Cochran Street, Simi Valley, CA USA.
Home page: Home page: http://www.novastor.com

Don't forget to subscribe to NovaNews, the free e-based newsletter from NovaStor Corporation, for the latest product news, updates and info delivered right to your email inbox!

http://www.novastor.com/subscribe.hmx?SID=NB02

To remove yourself from further mailings, visit this webpage:

http://GetResponse.com/r.cgi?a=novabackup&e=rowelch_Xyattglobal.net&i=2